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Troubleshooting
120
Error messages appear when opening music files
Some music files may not play on your Samsung mobile
device for a variety of reasons. If you receive error messages
when opening music files on your device, try the following:
●
Free some memory by transferring files to a PC or deleting
files from your device.
●
Ensure that the music file is not Digital Rights Management
(DRM)-protected. If the file is DRM-protected, ensure that
you have the appropriate license or key to play the file.
●
Ensure that your device supports the file type.
Another Bluetooth device is not located
●
Ensure that the Bluetooth wireless feature is activated on
your device.
●
Ensure that the Bluetooth wireless feature is activated on
the device you wish to connect to, if necessary.
●
Ensure that your device and the other Bluetooth device are
within the maximum Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung
Service Centre.
A connection is not established when you connect
the device to a PC
●
Ensure that the USB cable you are using is compatible with
your device.
●
Ensure that you have the proper drivers installed and
updated on your PC.