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Troubleshooting
107
Error messages appear when opening music
files
Some music files may not play on your Samsung mobile
device for a variety of reasons. If you receive error
messages when opening music files on your device, try the
following:
Free some memory by transferring files to a PC or
•
deleting files from your device.
Ensure that the music file is not Digital Rights
•
Management (DRM)-protected. If the file is DRM-
protected, ensure that you have the appropriate license
or key to play the file.
Ensure that your device supports the file type.
•
Another Bluetooth device is not located
Ensure that the Bluetooth wireless feature is activated on
•
your device.
Ensure that the Bluetooth wireless feature is activated on
•
the device you wish to connect to, if necessary.
Ensure that your device and the other Bluetooth device
•
are within the maximum Bluetooth range (10 metres).
If the tips above do not solve the problem, contact a
Samsung Service Centre.
A connection is not established when you
connect the device to a PC
Ensure that the PC data cable you are using is compatible
•
with your device.
Ensure that you have the proper drivers installed and
•
updated on your PC.
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