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troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service 
professional.

When you turn on your phone or while you are 
using the phone, it prompts you to enter one of 
the following codes:

Code

Try this to solve the problem:

Password

When the phone lock feature is enabled, 
you must enter the password you set for 
the phone.

PIN

When using the phone for the first time or 
when the PIN requirement is enabled, you 
must enter the PIN supplied with the SIM 
card. You can disable this feature by 
using the 

PIN lock

 menu.

PUK

Your SIM card is blocked, usually as a 
result of entering your PIN incorrectly 
several times. You must enter the PUK 
supplied by your service provider. 

PIN2

When you access a menu requiring the 
PIN2, you must enter the PIN2 supplied 
with the SIM card. For details, contact 
your service provider.

Code

Try this to solve the problem:

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