Samsung Gear VR SM-R322 User Manual Download Page 62

Page: 62 / 76

Troubleshooting

Before contacting a Samsung Service Centre, please attempt

the following solutions. Some situations may not apply to your

device.
If the tips below do not solve the problem, contact a Samsung

Service Centre.

The Oculus Home screen does not appear when

the mobile device is connected to the Gear VR

•

Ensure that the mobile device is properly connected to the

Gear VR.

•

Ensure that the mobile device is turned on.

•

Ensure that you install the software for the Gear VR on the

mobile device. (p. 36)

•

Ensure that the mobile device’s battery is fully charged.

Summary of Contents for Gear VR SM-R322

Page 1: ...Printed in Korea GH68 45048A Rev 1 1 English EU 10 2015 USER MANUAL SM R322 ...

Page 2: ... Package contents 18 Device layout 23 Wearing the GearVR 36 Installing the GearVR software Basics 39 Using the touchpad 42 Oculus Home screen andVR App screen 44 Moving the pointer or the screen 45 Selecting items 48 Managing apps 49 Receiving calls 51 Viewing notifications 52 Using the Universal menu ...

Page 3: ...3 Table of Contents Apps 54 Oculus Store 56 OculusVideo 57 VR Gallery 61 Oculus 360 Photos Troubleshooting Safety information ...

Page 4: ...in injury To use the GearVR it must be connected to a Samsung Galaxy Note5 Samsung Galaxy S6 edge Samsung Galaxy S6 or Samsung Galaxy S6 edge The GearVR cannot be operated by itself To use Samsung Galaxy Note5 or Samsung Galaxy S6 edge with the GearVR upgrade the mobile device s software to the latest version Descriptions are based on the default settings of the Samsung Galaxy Note5 also referred ...

Page 5: ...work To view the open source licence for the GearVR refer to opensource samsung com Instructional icons Warning situations that could cause injury to yourself or others Caution situations that could cause damage to your device or other equipment Notice notes usage tips or additional information ...

Page 6: ...gs are periodically updated for accuracy and completeness Check oculus com warnings for the latest version Before using the GearVR Read and follow all setup and operating instructions provided with the GearVR The GearVR should be adjusted for each individual user and calibrated by using the configuration software if available before starting a virtual reality experience Failure to follow this inst...

Page 7: ...ss seizures epileptic seizures or blackouts triggered by light flashes or patterns and this may occur while they are watching TV playing video games or experiencing virtual reality even if they have never had a seizure or blackout before or have no history of seizures or epilepsy Such seizures are more common in children and young people under the age of 20 Anyone who has had a seizure loss of awa...

Page 8: ...rVR for any of the symptoms described below and should limit the time children spend using the GearVR and ensure they take breaks during use Prolonged use should be avoided as this could negatively impact hand eye coordination balance and multi tasking ability Adults should monitor children closely during and after use of the GearVR for any decrease in these abilities ...

Page 9: ...ou from and blocks your view of your actual surroundings For the safest experience always remain seated when using the GearVR Take special care to ensure that you are not near other people objects stairs balconies windows furniture or other items that you can bump into or knock down when using or immediately after using the GearVR Do not handle sharp or otherwise dangerous objects while using the ...

Page 10: ...d when first entering virtual reality can help you adjust to any small differences between your real world movements and the resulting virtual reality experience A comfortable virtual reality experience requires an unimpaired sense of motion and balance Do not use the GearVR when you are tired need sleep are under the influence of alcohol or drugs are hung over have digestive problems are under em...

Page 11: ... frequent and longer breaks if you feel discomfort You should decide what works best The GearVR may be equipped with a passthrough feature which permits you to temporarily see your surroundings for brief real world interaction You should always remove the GearVR for any situation that requires attention or coordination Stop using the GearVR if it seems to be hot Prolonged contact with an overheate...

Page 12: ... of your surroundings and reduce the risk of hearing damage Discomfort Immediately discontinue use if anyone using the GearVR experiences any of the following symptoms seizures loss of awareness eye strain eye or muscle twitching involuntary movements altered blurred or double vision or other visual abnormalities dizziness disorientation impaired balance impaired hand eye coordination excessive sw...

Page 13: ...tivities in the real world Do not drive operate machinery or engage in other visually or physically demanding activities that have potentially serious consequences i e activities in which experiencing any symptoms could lead to death personal injury or damage to property or other activities that require unimpaired balance and hand eye coordination such as playing sports or riding a bicycle etc unt...

Page 14: ...Repetitive stress injury Prolonged use of the GearVR and input devices e g controllers can make your muscles joints or skin hurt If any part of your body becomes tired or sore while playing or if you feel symptoms such as tingling numbness burning or stiffness stop and rest for several hours before playing again If you continue to have any of the above symptoms or other discomfort during or after ...

Page 15: ...first consulting your physician or the manufacturer of your medical device Electrical shock To reduce risk of electric shock follow the warnings below Do not modify or disassemble any of the components provided Do not use the GearVR if any cable is damaged or any wires are exposed Sunlight damage Do not leave the GearVR in direct sunlight Exposure to direct sunlight may cause fire or may cause dam...

Page 16: ...vice that provides an immersive experience for a wide range of users When you connect a mobile device to the GearVR you can enjoy 2D or 3D content and play games by launching apps on the mobile device Use the GearVR with the mobile device and connect it to other devices such as a game controller or a Bluetooth headset ...

Page 17: ...signed only for this device and may not be compatible with other devices Appearances and specifications are subject to change without prior notice Use only Samsung approved accessories Using unapproved accessories may cause performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject to change depending entirely on manufacturing companies Fo...

Page 18: ...18 Getting started Device layout Focus adjustment wheel Connector Charger port Device holder right Device holder left Foam cushioning Proximity sensor Lenses ...

Page 19: ...19 Getting started Back key Touchpad Volume key Front cover The GearVR does not require charging as it is powered using the mobile device s battery ...

Page 20: ...ore than 1A while the charger is connected the GearVR uses two power sources In high power demand situations the GearVR is powered by the charger and the mobile device s battery at the same time If the GearVR is disconnected from the charger while the GearVR is being used the image on the screen may be briefly inactive During this period the screen recalibrates and the GearVR may not recognise you...

Page 21: ...rger does not have a power switch so you must unplug the charger from the electric socket when not in use to avoid wasting power The charger should remain close to the electric socket and easily accessible while charging Replace the front cover when you finish using the Gear VR ...

Page 22: ...ious screen Press and hold to open the Universal menu You can view the status of the GearVR and configure settings Volume Press to adjust the GearVR volume Focus adjustment wheel Rotate to focus by adjusting the distance between the mobile device and the GearVR s lenses ...

Page 23: ...ve lenses it is recommended that you wear contact lenses when using the GearVR Factory lens protectors are pre installed on the GearVR Remove the lens protectors before you use the GearVR so you can see clearly Keep the lenses clean and protect them from getting scratched If the lenses get dirty or steam up clean them with the lens cleaning cloth ...

Page 24: ...ure that you keep your face clean and dry when wearing the GearVR When you remove the GearVR from your head the mobile device s screen locks and the touchpad stops working When you are not wearing the GearVR do not place objects on the proximity sensor inside the GearVR Doing so may cause the proximity sensor to remain on and drain the mobile device s battery ...

Page 25: ...25 Getting started 1 Position the main strap so that the strap loop is at the top Then insert each end of the main strap through a strap loop on the GearVR and use the velcro to fasten each end 2 1 ...

Page 26: ...26 Getting started 2 Attach the hook to the top of the GearVR s front frame and pull it upwards until it locks in place ...

Page 27: ...27 Getting started 3 Slide the end of the top head strap through the strap loop on the main strap and use the velcro to fasten it 2 1 4 Remove the front cover ...

Page 28: ...Push the device holder left gently 1 and slide it to position A or B 2 depending on the size of the mobile device you want to use A Samsung Galaxy Note5 Samsung Galaxy S6 edge B Samsung Galaxy S6 Samsung Galaxy S6 edge 2 1 ...

Page 29: ...r A sound is emitted when the mobile device is connected properly Do not forcefully insert the connector into the mobile device Doing so may damage the connector Do not twist or bend the GearVR s connector when you connect or disconnect the mobile device Doing so may damage the connector ...

Page 30: ...If the sound is not emitted when you insert the connector into the mobile device the GearVR may not have recognised it Reconnect the devices until you hear the sound 7 Pull the device holder right to the right thoroughly ...

Page 31: ...31 Getting started 8 Insert the mobile device into the centre of the GearVR 1 and gently push the device holder right to the left until the mobile device locks into place 2 1 2 ...

Page 32: ...ks in place If it is not securely locked the mobile device may accidentally separate from the GearVR and be damaged If you insert the mobile device tilted to one side it may cause discomfort 9 Secure the GearVR to your head with the straps and place it comfortably over your face ...

Page 33: ...r drive while wearing the GearVR Always be aware of your surroundings while using the GearVR to avoid injuring yourself or others Wear the GearVR properly If you wear the GearVR tilted to one side it may cause discomfort When the screen is tilted adjust the GearVR until the screen becomes clear ...

Page 34: ...34 Getting started Separating the devices Separate the mobile device from the GearVR when you finish using it Pull the device holder right to the right 1 and remove the mobile device 2 1 2 ...

Page 35: ...etooth headset to the mobile device when using the GearVR A headset or a Bluetooth headset is not supplied with the GearVR For more information about connecting a Bluetooth headset refer to the mobile device s user manual Connect a headset to the mobile device s headset jack ...

Page 36: ...not connect to the mobile device Installing the GearVR software To use the GearVR you must manually install the Gear VR software When you connect the mobile device to the GearVR for the first time the software installation will start automatically Before installing the software ensure that the mobile device is connected to aWi Fi or mobile network The installation method or screens may differ depe...

Page 37: ... 4 Read and agree to the health and safety warnings and the terms and conditions in the End User Licence Agreement EULA and then tap Next The defaultVR apps are automatically installed 5 Select a language and tap Continue Continue You can change the language later p 55 6 Tap Create Account and follow the on screen instructions to create an Oculus account If you already have an Oculus account tap L...

Page 38: ...nside the GearVR detects the position of your face When you wear the GearVR the screen unlocks and you can use the touchpad The 3D viewing experience may vary depending on your visual acuity Before using the GearVR deactivate the screen lock feature on the mobile device If the screen appears tilted or skewed while using the GearVR take it off Then place the GearVR on a flat surface with the lenses...

Page 39: ... touchpad is located on the right side of the GearVR Use the touchpad to select items or to control the GearVR When you are not wearing the GearVR the touchpad does not work Tapping To select a menu item tap the touchpad with a finger ...

Page 40: ...40 Basics Swiping To move to the next item swipe forwards across the touchpad To move to the previous item swipe backwards across the touchpad ...

Page 41: ...41 Basics To move to the next item swipe downwards across the touchpad To move to the previous item swipe upwards across the touchpad Some apps may not support upwards or downwards swiping actions ...

Page 42: ... screen Before the Oculus Home screen opens for the first time a tutorial will start explaining how to safely use and control the GearVR Read the safety warnings and follow the on screen instructions You can view the tutorial again if you need to On the Oculus Home screen select Library Tutorial Download apps Change the current page Recently used apps Pointer View a list of all downloaded apps ...

Page 43: ...h an app view app information and more On the Oculus Home screen select Library Move to an app and select to view information and options for the app View app information View an app summary View an app preview Update the app Launch an app ...

Page 44: ...ter or the screen The GearVR recognises your head movements Move your head in any direction to move the pointer or the screen The pointer is located in the centre of the screen Some apps may not display the pointer at all times ...

Page 45: ...following example shows the steps to perform to select an image from VR Gallery The screen item selection method and pointer may differ depending on the app you are using 1 On the Oculus Home screen move the pointer to Library by moving your head When the border of it is highlighted tap the touchpad to select ...

Page 46: ...hen tap the touchpad to select it 3 Move the pointer to Start by moving your head and then tap the touchpad again to launch the app 4 Move the pointer to a folder in the list by moving your head When the border of the folder is highlighted tap the touchpad to select it ...

Page 47: ...ointer to an image in the list by moving your head When the border of the image is highlighted tap the touchpad to select it While viewing an image you can swipe backwards or forwards across the touchpad to view more images ...

Page 48: ...llVR apps on the mobile device while wearing the GearVR On the Oculus Home screen select Store or Samsung and then select an app Select FREE or INSTALL and then follow the on screen instructions to confirm the installation You may incur additional charges when downloading apps where charges apply You can also installVR apps on the mobile device when you are not wearing the GearVR p 54 ...

Page 49: ...iew the caller s information or reject the call The mobile device may become hotter than normal when it is used with the GearVR This situation occurs especially if you use the devices to watch video or play games for an extended period Answering a call when the mobile device is hot may cause minor burns to your face or ear To avoid burns remove the mobile device and wait for it to cool down If you...

Page 50: ...e Do Not Disturb feature is activated You can turn on the pop up messages in the Universal menu p 53 Answering a call 1 When you have an incoming call a pop up message is displayed on the screen showing the caller s information 2 Take off the GearVR 3 Separate the mobile device from the GearVR 4 Answer the call on the mobile device When you answer a call the currently runningVR app will be closed ...

Page 51: ...While using the GearVR you can check general notifications such as events messages and alarms When a notification comes in a pop up message is displayed on the screen To see more notification details check them on the mobile device after you separate it from the GearVR The GearVR blocks pop up messages for notifications when the Do Not Disturb feature is activated You can turn on the pop up messag...

Page 52: ...wer and more Press and hold the Back key to open the Universal menu To return to the previous screen press the Back key Oculus Home Return to the Oculus Home screen Pass through Camera Off Pass through Camera On Activate or deactivate the mobile device s rear camera to see outside the GearVR Reorient Align the screen with the current direction you are facing ...

Page 53: ... On Set the GearVR to turn pop up messages on or off for incoming calls and notifications Brightness Adjust the brightness Do not attach the front cover when using the mobile device s rear camera These features may not be available in some apps ...

Page 54: ...in to an Oculus account Tap Log In to sign in to it If you do not have an account tap Create Account and follow the on screen instructions to set up an account Installing apps Tap select a category and then select an app Tap FREE or tap the button that shows the app s price and then tap Accept to confirm the installation You may incur additional charges when downloading apps where charges apply ...

Page 55: ...ly uninstalled you can reinstall it Tap Library swipe to the left or right to select a category move to the app that you want to reinstall and then tap INSTALL Setting the language To change the language tap Language and then select a language The selected language is only applied to the Oculus Store app and the GearVR not to the language displayed on the mobile device ...

Page 56: ... 2 Move to OculusVideo and select the app 3 Select Start 4 Select a screen category Videos will be sorted based on the screen type 5 Select a video and play it You can change your surroundings when viewing the video on the standard screen When the video finishes the next video will play automatically after several seconds ...

Page 57: ...use the following features Pause and resume playback View the list of videos VR Gallery View images and videos from the mobile device You can also view 360 degree panoramic or 3D videos On the Oculus Home screen select Library Move to VR Gallery select the app and then select Start ...

Page 58: ...elect While watching videos you can control the playback Tap the touchpad to use the following features Pause and resume playback Go to the previous or next video To rewind a video swipe backwards across the touchpad To fast forward a video swipe forwards across the touchpad ...

Page 59: ...he next image swipe forwards across the touchpad To enlarge the size of the image swipe upwards on the touchpad To reduce the size of the image swipe downwards on the touchpad To start a slide show from the image you are currently viewing tap Play slideshow Press the Back key twice to align the screen with the current direction you are facing ...

Page 60: ...ecording mode in the 360 degree panoramic view In the Gallery app on the mobile device create a folder named 360Videos and add videos to watch Viewing 3D videos You can watch videos recorded in normal mode in 3D In the Gallery app on the mobile device create a folder named 3D and add videos that support 3D effects ...

Page 61: ...p 3 Select Start 4 Swipe upwards or downwards across the touchpad to select an image category 5 Select an image Turn your head and view a panorama of the image To set the image as one of your favourites tap the touchpad and tap To view the previous image swipe backwards across the touchpad To view the next image swipe forwards across the touchpad ...

Page 62: ... the problem contact a Samsung Service Centre The Oculus Home screen does not appear when the mobile device is connected to the GearVR Ensure that the mobile device is properly connected to the GearVR Ensure that the mobile device is turned on Ensure that you install the software for the GearVR on the mobile device p 36 Ensure that the mobile device s battery is fully charged ...

Page 63: ...a message appears on the screen warning you to stop wearing the GearVR and to wait for it to cool down Stop using the GearVR until the mobile device cools down and then resume use This is normal and should not affect the mobile device s lifespan or performance The image on the screen looks tilted or skewed Remove the GearVR and place it on a flat surface with the lenses facing forwards and the Foc...

Page 64: ... electric cables Avoid using the GearVR in areas affected by magnetic interference The screen is out of focus Ensure that the GearVR is correctly placed on your face Rotate the Focus adjustment wheel until the screen looks clear The image on the screen is shaking Disconnect the mobile device from the GearVR and then reconnect it Restart the mobile device ...

Page 65: ...nected Ensure that the Bluetooth device is connected to the mobile device Ensure that the mobile device and the other Bluetooth device are within the maximum Bluetooth range 10 m Ensure that the battery of the Bluetooth device that you are connecting to is fully charged ...

Page 66: ...o the charger or the device Do not use or store your device in areas with high concentrations of dust or airborne materials Dust or foreign materials can cause your device to malfunction Do not allow the device s connector to contact conductors such as liquid dust metal filings and pencil leads Contact with conductors may cause a short circuit or corrosion at the connector and result in explosion ...

Page 67: ...or supplied accessories into the eyes ears or mouth Doing so may cause suffocation or serious injuries Do not expose the device to heavy smoke or fumes Doing so may damage the outside of the device or cause it to malfunction Keep your device dry Humidity and liquids may damage the parts or electronic circuits in your device ...

Page 68: ...e battery s lifespan Do not store your device in very hot areas such as inside a car in the summertime Doing so may cause the screen to malfunction result in damage to the device or cause the battery to explode Do not look directly at bright light while you are wearing the device without the mobile device inserted Doing so may damage your eyesight Do not use the device if errors occur Continued us...

Page 69: ...lt your physician Do not use your device in a hospital on an aircraft or in any automobile that can be affected by radio frequencies Doing so may cause malfunctions of equipment and may result in injury or damage to property When connecting the device to other devices via Bluetooth avoid using your device within 15 cm of pacemakers if possible as your device can interfere with pacemakers ...

Page 70: ...ecessary to hear music Ensure the headset cable is not twisted around nearby objects Do not use the device if it is cracked or broken Broken glass or acrylic could cause injury to your hands and face Take the device to a Samsung Service Centre to have it repaired Use manufacturer approved batteries chargers accessories and supplies Samsung cannot be responsible for the user s safety when using acc...

Page 71: ...nd the following Wipe the device and its lens with a clean soft cloth or a cotton swab Do not use chemicals or detergents Doing so may discolour or corrode the outside the device Do not wash the foam cushioning Doing so may cause the foam cushioning to deteriorate Handle and dispose of the device and charger with care Never place the battery or device on or in heating devices such as microwave ove...

Page 72: ...Applicable in countries with separate collection systems This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste a...

Page 73: ...rs should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal This product is RoHS compliant For information on Samsung s environmental commitments and product specific regulatory obligations e g REACH WEEE Batteries visit samsung com uk aboutsamsung samsungelect...

Page 74: ...itted in any form or by any means electronic or mechanical including photocopying recording or storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics All other trademarks and copyrights are the property of their respective owners ...

Page 75: ... EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment by application of EN 50581 2012 Representative in the EU Samsung Electronics Euro QA Lab Blackbushe Business Park SaxonyWay Yateley Hampshire GU46 6GG UK 2015 10 02 Stephen Colclough EU Representative Place and date of issue Name and signature of authorised person This is not the address of Sam...

Page 76: ...www samsung com ...

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