Troubleshooting
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Troubleshooting
When you turn on your device or while you are
using the device, it prompts you to enter one of the
following codes:
Code
Try this to solve the problem:
Password
When the device lock feature is enabled, you
must enter the password you set for the device.
PIN
When using the device for the first time or
when the PIN requirement is enabled, you
must enter the PIN supplied with the UIM card.
You can disable this feature by using the Lock
UIM card menu.
PUK
Your UIM card is blocked, usually as a result of
entering your PIN incorrectly several times. You
must enter the PUK supplied by your service
provider.
Your device displays network or service error
messages
When you are in areas with weak signals or poor reception,
●
you may lose reception. Move to another area and try
again.
You cannot access some options without a subscription.
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Contact your service provider for more details.