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1
SuppOrT
This guide provides you with the information
you need to get started.
For more information and additional
support, please visit
www.t-mobile.com/
support
where you can:
n
Register at
my.t-mobile.com
to check
your minutes, pay your bill, upgrade
your phone, and change your rate plan.
n
Review your phone’s User Manual
and troubleshooting FAQs.
n
View the latest troubleshooting
solutions in the Support Forums
or ask a question of your own.
You can also access account and device
information from your phone.
1. From any Home screen, tap
the
Applications
icon.
2. Scroll to and tap
My
Account
or
My Device
.
SErviCE
If you are a new T-Mobile
®
customer and
your service has not yet been activated,
call Customer Care at
1-800-937-8997
and
a T-Mobile Activations representative will
assist you.
You will need the following information
when activating service:
n
Service Agreement and agent
code on your Agreement
n
Your name, home address, home
phone number, and billing address
Note:
For business and government
accounts, please provide the name of your
company or government agency, address,
and tax ID.
n
Your Social Security number, current
driver’s license number, and date
of birth for credit check purposes
n
Your choice of T-Mobile rate plan
and services (see
www.t-mobile.
com
for latest plan information)
n
SIM serial number and IMEI number
(located on the box barcode label)
By activating service, you acknowledge that you have read,
understand, and agree to be bound by each of T-Mobile’s
Terms and Conditions, and your Service Agreement.