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2
Activate Your Device
•
If you purchased your device at a Sprint Store,
it is probably activated and ready to use.
•
If you received your device in the mail, and it is
for a new Sprint account or a new line of
service, your device is designed to activate
automatically when you first turn it on. To
confirm your activation, make a phone call.
•
If you received your phone in the mail and it is
going to be activated on an existing number
on your account (you’re swapping phones),
you can activate on your computer online or
directly on your phone.
Activate on your computer:
•
Go to sprint.com/activate and follow the
instructions.
Activate on your phone:
Note:
For security reasons, you will need your
Sprint phone number and PIN to use this
activation method.
1.
Turn on your new phone. (Make sure the old
one is turned off.) Your phone will automatically
attempt Hands-Free Activation.
Note:
Your phone will need to complete one
hands-free activation attempt before you can
continue.
2.
Tap
Activate
to override auto-activation and
start the manual activation wizard.
Note:
If you don’t override Hands-Free Activation,
your phone will attempt to auto-activate five times.
Wait for Retry to appear on your screen. Tap Retry
and then tap Activate.
3.
Follow the on-screen prompts to complete the
activation process.
4.
After you have completed the wizard, make a
phone call to confirm your activation.
If your phone is still not activated, contact Sprint
Customer Service at
1-888-211-4727
for
assistance.
Activate Your Device