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Access Email and Data Services Internationally
To access your email and browse the Web when travelling, you may need to manually select the carrier
that provides Sprint service in your location. You can find a list of carriers for each country where GSM
data service is offered at
sprint.com/sww
. Then, follow the instructions below to select the appropriate
carrier network on your phone.
Access International Data Services on GSM/UMTS Networks
To select a GSM data service carrier for a specific country
:
1. From home, tap
Apps
>
Settings
>
More networks
>
Mobile networks
.
2. Ensure the
Mobile data
check box is selected.
3. Tap
Network mode
, and then change the preferred network mode to
Automatic
.
Access Email and Data Services on Internationally on CDMA Networks
If data service is available on a CDMA network, then you only need to set the phone to CDMA, you will
not need to select the specific carrier. Selecting a specific carrier is only necessary for providers on the
GSM network. If your phone has automatically selected a GSM network while traveling, then you will
need to set the phone to CDMA to access CDMA data services. (See
Set Network Mode Options
.) Visit
sprint.com/sww
for a list of services available in each country.
International Roaming Status Messages
You may receive status messages under certain conditions. Before contacting Sprint Worldwide
Customer Support, note the message, numeric code, and the conditions under which it appeared. The
following table lists and describes the status messages.
Status Messages
Message Description
Number Not in Service
The number that you entered is not valid.
User Not Available
The phone that you called is either busy, out-of-range, or
turned off. Please try again later.
User Not Authorized
The phone that you called is either busy, out-of-range, or
turned off. Please try again later.
Please Try Later
This service is temporarily not available. Please try again later.
Service Restricted
Service may not be activated properly. Please contact Sprint
Customer Service to report the issue for resolution.
Service Not Available
This feature is not available on the current network.
Sprint Worldwide Wireless Service
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