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CAUTION
Before sending your device to Samsung or taking it to a Samsung-
authorized service center, remove your Google Account and then perform a
factory data reset. For more information, visit
Enable Factory Reset Protection
Adding a Google Account to your device automatically activates the FRP security
feature.
Disable Factory Reset Protection
To disable FRP, remove all Google Accounts from the device.
1. From Settings, tap
Accounts and backup
>
Manage accounts
>
Account]
.
2. Tap
Remove account
.
Collect diagnostics
Collect diagnostic data for troubleshooting. Options may vary by carrier.
◌
From Settings, tap
General management
>
Reset
>
Collect diagnostics
. The
following options are available to choose:
•
Device data collection
: Help troubleshoot your device issues.
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Settings