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 18

 

General Terms and Conditions of Service

 

effective 7-1-13

effective 7-1-13

 

General Terms and Conditions of Service

 

19

GENERAL TERMS 

AND CONDITIONS OF 

SERVICE

Please note that these terms may not be the 

most current version. A current version of 

the terms is available at 

boostmobile.com

 

or upon request. For further information 

on Boost Mobile plans, products, and 

services go to 

boostmobile.com 

or email 

Boostmobilecustomerassistance@

boostmobile.com

Basic Definitions 

In this document: (1) “we,” “us,” “our,” 

and “Boost” mean Sprint Solutions, 

Inc., as contracting agent on behalf of 

the applicable Sprint affiliated entities 

providing the Products and Services; 

(2) “you,” “your,” “customer,” and “user” 

mean an account holder or user with us; 

(3) “Device” means any phone, aircard, 

mobile broadband device, any other 

device, accessory, or other product that 

we provide you, we sell to you, or is active 

on your account with us; and (4) “Service” 

means our offers, rate or service plans, 

options, wireless services, billing services, 

applications, programs, products, software, 

or Devices on your account with us. 

“Service(s)” also includes any other product 

or service that we offer or provide to you 

that references these General Terms and 

Conditions of Service (“Ts&Cs”).

The Service Agreement

These Ts&Cs are part of your service 

agreement with us (the “Agreement”) 

and constitute a contract under which 

we provide you Services under terms 

Summary of Contents for Galaxy Prevail

Page 1: ...Important Information for the Galaxy Prevail LTE...

Page 2: ...fore using your mobile device Warranty Information Samsung Limited Warranty This product is covered under the applicable Samsung Limited Warranty Full written terms and detailed information about the...

Page 3: ...e Legal information Samsung legal End User License Agreement Online at www samsung com us Legal SamsungLegal EULA2 Health and Safety Information The complete Health and Safety document is available On...

Page 4: ...ntions patentable or unpatentable patents trade secrets copyrights software computer programs and related documentation and other works of authorship You may not infringe or otherwise violate the righ...

Page 5: ...NY PARTICULAR PURPOSE OR USE THE DESIGN CONDITION OR QUALITY OF THE PRODUCT THE PERFORMANCE OF THE PRODUCT THE WORKMANSHIP OF THE PRODUCT OR THE COMPONENTS CONTAINED THEREIN OR COMPLIANCE OF THE PRODU...

Page 6: ...y related solutions for MDM and VPN The testing includes field testing with local network connection and menu tree testing which tests functionality of the solutions in conjunction with the Samsung de...

Page 7: ...ITY PROTECTION SAFE DEVICES OR APPLICATIONS TESTED WITH SAFE DEVICES In addition information technology security protection will be affected by features or functionality associated with among other th...

Page 8: ...the safety precautions associated with using your phone The terms mobile device or cell phone are used in this section to refer to your phone Read this information before using your mobile device Spec...

Page 9: ...AR tests are conducted using standard operating positions accepted by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands Although the SAR is determi...

Page 10: ...rmation for this device can also be found on Samsung s website www samsung com sar SAR information on this and other model devices can be accessed online on the FCC s website through http transition f...

Page 11: ...use a Global Positioning System GPS signal for location based applications A GPS uses satellites controlled by the U S Government that are subject to changes implemented in accordance with the Depart...

Page 12: ...providing services Use of AGPS in Emergency Calls When you make an emergency call the cellular network may activate AGPS technology in your mobile device to tell the emergency responders your approxi...

Page 13: ...reas plan an alternate method of contacting emergency services personnel Remember to make or receive any calls the mobile device must be switched on and in a service area with adequate signal strength...

Page 14: ...use wireless mobile devices they may detect a buzzing humming or whining noise Some hearing devices are more immune than others to this interference noise and mobile devices also vary in the amount of...

Page 15: ...hearing aids operating in telecoil mode Hearing devices may also be rated Your hearing aid manufacturer or hearing health professional may help you find this rating Higher ratings mean that the hearin...

Page 16: ...However there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids It is important to try the different features of this phone thoroughly...

Page 17: ...tion and air flow Covering the device with bedding your body thick clothing or any other materials that significantly affect air flow may affect the performance of the phone and poses a possible risk...

Page 18: ...the Products and Services 2 you your customer and user mean an account holder or user with us 3 Device means any phone aircard mobile broadband device any other device accessory or other product that...

Page 19: ...rials the requirements and terms set forth in the current written Agreement and transaction materials apply iii any confirmation materials that we may provide to you and iv the terms set forth in the...

Page 20: ...things Service Activation To activate the Service you must both activate your account and establish an appropriate account balance to pay for pay per use charges and applicable subscription charges de...

Page 21: ...balance if you decide to terminate Service in response to a change to the Agreement Our Right To Suspend Or Terminate Services We can without notice suspend or terminate any Service at any time for an...

Page 22: ...ications to this Agreement Restrictions On Using Services You can t use our Services a in a way that could cause damage or adversely affect any of our other customers or our reputation networks proper...

Page 23: ...ownership or other rights to any phone number identification number email address or other identifier that we assign to you your Device or your account We ll notify you if we decide to change or reas...

Page 24: ...nd blocked connections slower Service speeds or otherwise impact the quality of Service Services that rely on location information such as E911 and GPS navigation depend on your Device s ability to ac...

Page 25: ...Content can be accessed from others for example third party websites games ringers applications etc We make absolutely no guarantees about the Data Content that you access on your Device Data Content...

Page 26: ...notice to you and you may not receive a refund for any unused portion of the Data Content Specific Terms Restrictions On Using Data Services In addition to the rules for using all of our other Servic...

Page 27: ...sh create derivative works of make any commercial use of modify reverse engineer decompile or disassemble the software Boost may revoke this license at any time Fees Activation Miscellaneous Charges B...

Page 28: ...Services before or at the time of use in accordance with your service plan In certain instances we may charge at some point after you use the Service Rates that vary based on the time of access will b...

Page 29: ...ges Regular Voice Calls We round up partial minutes of use to the next full minute Time starts when you press Talk or your Device connects to the network and stops when you press End or the network co...

Page 30: ...nt of data usage If you are charged on a fixed price per KB any fractional cents will be rounded up to the next cent You are charged for all data directed to your Device s Internet address including d...

Page 31: ...ose at our discretion to collect from you to recover certain costs and are kept by us The number and type of Surcharges will be provided and may vary depending upon the location of the transaction or...

Page 32: ...eriod which varies depending on your service plan Positive account balances are forfeited if they are not used within the effective period specified in your service plan if you properly replenish your...

Page 33: ...arges and you may lose all of your remaining unused minutes messages and data allotment Some service plans are available only on certain phones Check boostmobile com for details and options No Refunds...

Page 34: ...t that may be debited or charged from an account or other limitations imposed by us or the financial institution that holds the account Protecting Our Networks Services We can take any action to 1 pro...

Page 35: ...count access credentials like your backup security question from loss or disclosure You further agree that Boost may in our sole discretion treat any person who presents your credentials that we deem...

Page 36: ...hird party applications through the Services you agree and authorize Boost to provide information related to your use of the Services or the application s You understand that your use of third party a...

Page 37: ...buildings weather geography landscape and topography can significantly impact the ability to access your Device s location information and use of location enabled services You agree that any authorize...

Page 38: ...a satellite signal you may not be located Some Devices have a safety feature that prevents use of the keypad after dialing 911 you should follow voice prompts when interacting with emergency service...

Page 39: ...OOST PROVIDES ALL SOFTWARE AND APPLICATIONS ON AN AS IS BASIS WITH ALL FAULTS ERRORS AND DEFECTS You Agree That We Are Not Responsible For Certain Problems You agree that neither we nor our parent sub...

Page 40: ...uding acts of God for example weather related phenomena fire earthquake hurricane etc riot strike war terrorism or government orders or acts You should implement appropriate safeguards to secure your...

Page 41: ...instead of courts of general jurisdiction Mandatory Arbitration and Waiver of Class Action Instead of suing in court you and Boost agree to arbitrate all Disputes as defined below on an individual non...

Page 42: ...presentatives b you bring against a third party such as a retailer or equipment manufacturer that are based on relate to or arise out of in any way our Services or the Agreement or c that Boost brings...

Page 43: ...arbitration or small claims action If an agreement cannot be reached within forty five 45 days of receipt of the Notice of Dispute you or Boost may commence an arbitration proceeding or small claims...

Page 44: ...r Procedural Fairness the Minimum Standards the Minimum Standards in that regard will apply However nothing in this paragraph will require or allow you or Boost to arbitrate on a class wide representa...

Page 45: ...th some limited court review under the FAA and judgment on the award may be entered in any court with jurisdiction 6 As an alternative to arbitration we may resolve Disputes in small claims court in t...

Page 46: ...provide appropriate notices regarding location enabled services see Location Enabled Services section failure to safeguard your passwords backup question to your shared secret question or other accou...

Page 47: ...isn t for the benefit of any third party except our corporate parents affiliates subsidiaries agents and predecessors and successors in interest You can t assign the Agreement or any of your rights or...

Page 48: ...served The Boost Mobile name and signature and the Boost Mobile name and logo are registered trademarks of Boost Enterprises Ltd and used under license by Boost Mobile Other marks are the property of...

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