Global Services
288
where GSM data service is offered at
sprint.com/sww
. Then, follow the instructions below to select
the appropriate carrier network on your phone.
Access International Data Services on GSM/UMTS Networks
To select a GSM data service carrier for a specific country:
1. From home, tap
Apps
>
Settings
>
Mobile networks
.
2. Tap
Data roaming
, and then tap the Data
ON/OFF
switch below GSM networks to enable data
roaming.
Access Email and Data Services on Internationally on CDMA Networks
If data service is available on an international CDMA network, then you only need to set the phone to
CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only necessary
for providers on the GSM network. If your phone has automatically selected a GSM network while
traveling, then you will need to set the phone to CDMA to access CDMA data services. (See
Enable
Global Roaming Mode
.) Visit
sprint.com/sww
for a list of services available in each country.
Contact Sprint for Assistance with
International Service
If you experience any issues with voice or data services while outside of the United States, Sprint
offers customer support 24 hours a day. In the event that you do experience an issue, try the
following actions:
n
First try powering your phone off and then back on; this will force your phone to reregister with
the network.
n
Try manually selecting another network. Information for selecting networks can be found in the
phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your
issue as quickly as possible:
n
Your wireless phone number.
n
The city and country you are travelling in.
n
Any error message that displays on your phone or that you heard when trying to place a call.
n
If the issue is with data, were you able to place voice calls?
n
If the issue is with voice service, were you able to access data?
Please call the numbers below if you need assistance:
While in the United States: Call
1-888-226-7212
.
Summary of Contents for Galaxy Note5
Page 1: ...Available applications and services are subject to change at any time ...
Page 51: ...Basic Operations 41 2 Tap Add account ...
Page 57: ...Basic Operations 47 2 Tap Add account ...
Page 64: ...Basic Operations 54 2 Tap Menu My apps ...
Page 67: ...Basic Operations 57 2 Tap Menu My apps ...
Page 158: ...Messaging and Internet 148 2 Tap Google ...
Page 164: ...Messaging and Internet 154 2 Tap Add account Email ...
Page 286: ...Connectivity 276 You will see the Contacts list 2 Tap a contact to send ...
Page 293: ...Global Services 283 2 Tap Data Roaming ...
Page 324: ...Settings 314 2 Tap ON OFF to turn the service on The service must be on to add a printer ...
Page 417: ...Settings 407 2 Select or view available options Your phone information is displayed ...
Page 426: ...Index 416 Z Zoom 12 ...