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General Terms and Conditions of Service 

v.7-1-13

You Agree That We Are Not Responsible 

For Certain Problems 

You agree that neither we nor our parent, 

subsidiary, or affiliate companies, nor our 

vendors, suppliers, or licensors are responsible 

for any damages, delay, interruption or other 

failure to perform resulting from: (a) anything 

done or not done by someone else; (b) providing 

or failing to provide Services, including, but not 

limited to, deficiencies or problems with a Device 

or network coverage (for example, dropped, 

blocked, interrupted Services, etc.); (c) traffic 

or other accidents, or any health-related claims 

relating to our Services; (d) Data Content or 

information accessed while using our Services; 

(e) an interruption or failure in accessing or 

attempting to access emergency services from 

a Device, including through 911, Enhanced 911 or 

otherwise; (f) interrupted, failed, or inaccurate 

location information services; (g) information or 

communication that is blocked by a spam filter; 

(h) damage to your Device or any computer 

or equipment connected to your Device, or 

damage to or loss of any information stored on 

your Device, computer, equipment, or Sprint 

storage space from your use of the Services or 

from viruses, worms, or downloads of malicious 

content, materials, data, text, images, video, or 

audio; or (i) things beyond our control, including 

acts of God (for example, weather-related 

phenomena, fire, earthquake, hurricane, etc.), 

riot, strike, war, terrorism, or government orders 

or acts. You should implement appropriate 

safeguards to secure your Device, computer, 

or equipment and to back up your information 

stored on each.

Summary of Contents for Galaxy Note Edge

Page 1: ...Important Information for the Samsung Galaxy Note Edge Important Health Safety and Warranty Information page 2 General Terms and Conditions of Service page 22 Important Message from Sprint page 58...

Page 2: ...E USING YOUR MOBILE DEVICE WarrantyInformation Samsung Limited Warranty This product is covered under the applicable Samsung Limited Warranty Full written terms and detailed information about the warr...

Page 3: ...Legal information Samsung legal End User License Agreement Online at www samsung com us Legal SamsungLegal EULA4 HealthandSafetyInformation The complete Health and Safety document is available From S...

Page 4: ...rotected under federal laws state laws and international treaty provisions Intellectual Property includes but is not limited to inventions patentable or unpatentable patents trade secrets copyrights s...

Page 5: ...NO EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF THE PRODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE THE D...

Page 6: ...MPROPERLY YOUR CARRIER MAY NOT PERMIT USERS TO DOWNLOAD CERTAIN SOFTWARE SUCH AS CUSTOM OS SamsungKNOX Samsung KNOXTM is Samsung s security platform and is a mark for a Samsung device tested for secur...

Page 7: ...r phone The terms mobile device or cell phone are used in this section to refer to your phone Read this information before using your mobile device This device is capable of operating in Wi Fi mode in...

Page 8: ...erature related to the biological effects of RF energy The RF exposure limit set by the FCC for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate SAR The SAR i...

Page 9: ...ts FCC RF exposure guidelines when used with an accessory that contains no metal and that positions the mobile device a minimum of 1 5 cm from the body Use of other accessories may not ensure complian...

Page 10: ...e instructions on the website and it should provide values for typical or maximum SAR for a particular phone Additional SAR information can also be obtained at www fcc gov encyclopedia specific absorp...

Page 11: ...harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or...

Page 12: ...ireless emergency alerts may not be available For more information please contact your wireless provider SamsungMobileProducts andRecycling Samsung cares for the environment and encourages its custome...

Page 13: ...e of our numerous Samsung Recycling Direct SM locations Note Samsung branded devices and batteries will be accepted at these locations for no fee To find the nearest recycling location go to any of th...

Page 14: ...for location based applications A GPS uses satellites controlled by the U S Government that are subject to changes implemented in accordance with the Department of Defense policy and the 2008 Federal...

Page 15: ...n based information The location based information may be shared with third parties including your wireless service provider applications providers Samsung and other third parties providing services U...

Page 16: ...e networks as well as user programmed functions which cannot guarantee connection in all conditions areas or circumstances Therefore you should never rely solely on any wireless mobile device for esse...

Page 17: ...ommunications Commission FCC has established requirements for digital wireless mobile devices to be compatible with hearing aids and other assistive hearing devices When individuals employing some ass...

Page 18: ...perate in telecoil mode T Ratings Mobile devices rated T3 or T4 meet FCC requirements and are likely to generate less interference to hearing devices than mobile devices that are not labeled T4 is the...

Page 19: ...t guarantees that all users will be satisfied T ratings work similarly M3 M2 5 T3 T2 5 The HAC rating and measurement procedure are described in the American National Standards Institute ANSI C63 19 s...

Page 20: ...Caution Someapplicationsor prolongedusagemay increasedevicetemperature Prolonged skin contact with a device that is hot to the touch may produce skin discomfort or redness or low temperature burns If...

Page 21: ...children 3 or older to use the device they should make sure that there is adequate supervision of children while using the mobile device to guard against damage to the device and use of services that...

Page 22: ...ehalf of the applicable Sprint affiliated entities providing the products and Services 2 you your customer and user mean an account holder with us or any user of our Devices or Services 3 Device means...

Page 23: ...nsaction including on line and telephone transactions if your service plan is not specifically set forth in any in store brochure or printed materials the requirements and terms set forth in the curre...

Page 24: ...vary from month to month based on the terms of the agreement between your employer association or organization and Sprint The discount will be zero after your agreement or your organization s agreemen...

Page 25: ...yment or other terms of the Agreement but such Early Termination Fee will be prorated based on your remaining Term Commitment Early Termination Fees are a part of our rates Any Term Commitment the len...

Page 26: ...rms of Service If you lose your eligibility for a particular rate plan or if a particular rate plan is no longer supported or available we may change your rate plan to one for which you qualify We wil...

Page 27: ...of using Services in any manner restricted by or inconsistent with the Agreement and Policies g breaching failing to follow or abusing the Agreement or Policies h providing false inaccurate dated or...

Page 28: ...ime by calling You can terminate Services at any time by calling us and requesting that we deactivate all Services In addition if you return or provide your Device to Sprint and fail to either deactiv...

Page 29: ...tory withdraw or change Services or place limits or conditions on the use of our Services You agree to provide us updated credit information upon request We may provide your payment history and other...

Page 30: ...If your Services are terminated for any reason we may keep and apply your Deposit to any outstanding charges We ll send any remaining portion of the Deposit to your last known address within 90 days...

Page 31: ...ake available to you As programmed it will not accept wireless service from another carrier Except for any legal right you may have to port transfer your phone number to another carrier you have no an...

Page 32: ...n Our coverage maps provide high level estimates of our coverage areas when using Services outdoors under optimal conditions Coverage isn t available everywhere Coverage and Service speeds are not gua...

Page 33: ...hange from time to time and roaming coverage is subject to change without notice Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up and the availabilit...

Page 34: ...trongly recommend that you monitor data usage by children minors Data Content from third parties may also harm your Device or its software We are not responsible for any Data Content We are not respon...

Page 35: ...etc you can t use our data Services 1 with server devices or host computer applications or other systems that drive continuous heavy traffic or data sessions 2 as a substitute or backup for private li...

Page 36: ...Policies we may charge activation prepayment reactivation program or other fees to establish change or maintain Services Certain transactions may also be subject to a charge for example convenience pa...

Page 37: ...iod of time Depending on your Service certain types of subscription charges may be assessed automatically upon activation and automatically assessed for subsequent subscription periods Subscription Se...

Page 38: ...d plans you re charged for the entire call based on the rate that applies to the time period in which the call starts Call time for a single call may be subject to a maximum duration and may be automa...

Page 39: ...s equals 1 kilobyte KB 1024 KB equals 1 megabyte and 1024 megabytes equals 1 gigabyte Bytes are rounded up to KB so you will be charged at least 1 KB for each data usage session data session Rounding...

Page 40: ...cle in advance fees taxes Surcharges product and equipment charges subscription charges and usage transaction specific charges usually billed in the bill cycle in which they re incurred Some usage cha...

Page 41: ...o the highest amount permitted by law for returned checks or other payments paid by you and denied for any reason by a financial institution Acceptance of payments even if marked paid in full does not...

Page 42: ...nge as are the components used to calculate these amounts We will provide you notice of any changes to Surcharges in a manner consistent with this Agreement see Providing Notice To Each Other Under Th...

Page 43: ...able Use Policy and Visitors Agreement at our website YourPrivacy Our Privacy Policy is available on our website To review the policy visit sprint com legal privacy html This policy may change from ti...

Page 44: ...use as well as some other information found on your bill CPNI Under federal law you have the right and we have a duty to protect the confidentiality of your CPNI For example we implement safeguards th...

Page 45: ...r example when you relinquish exchange return or recycle your Device By submitting your Device to us you agree that our employees contractors or vendors may access all of the information on your Devic...

Page 46: ...nformation Unlike traditional wireline phones depending on a number of factors for example whether your Device is GPS enabled where you are whether local emergency service providers have upgraded thei...

Page 47: ...to investigate the matter provide facts sworn statements etc We may not waive any applicable Early Termination Fees if you choose to terminate Services as a result of loss or theft of your Device Disc...

Page 48: ...nterruption or failure in accessing or attempting to access emergency services from a Device including through 911 Enhanced 911 or otherwise f interrupted failed or inaccurate location information ser...

Page 49: ...NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL PUNITIVE MULTIPLE OR SPECIAL DAM...

Page 50: ...verof ClassAction Instead of suing in court you and Sprint agree to arbitrate all Disputes as defined below on an individual non representative basis You agree that by entering into this Agreement you...

Page 51: ...rer that are based on relate to or arise out of in any way our Services or the Agreement or c that Sprint brings against you Disputes also include but are not limited to i claims in any way related to...

Page 52: ...he Notice of Dispute you or Sprint may commence an arbitration proceeding or small claims action ArbitrationTerms Process Rules andProcedures 1 Unless you and Sprint agree otherwise the arbitration wi...

Page 53: ...bitrate on a class wide representative or consolidated basis 3 The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent nec...

Page 54: ...ounty of your most recent billing address In addition this arbitration agreement does not prevent you from bringing your Dispute to the attention of any federal state or local government agency Such a...

Page 55: ...uard your passwords backup question to your shared secret question or other account information or violating this Agreement or any policy referenced in this Agreement any applicable law or regulation...

Page 56: ...unauthorized third parties For attempts to collect unpaid charges you agree that in addition to individual persons attempting to communicate directly with you any type of contact described above may b...

Page 57: ...ssignment We can assign the Agreement without notice You cannot in any manner resell the Services to another party The Agreement and the documents it incorporates make up the entire agreement between...

Page 58: ...se websites applications or software The websites you visit may place cookies or other files on your device when you visit them Downloaded applications or software may access use or share information...

Page 59: ...load or cause to be downloaded to your device Damage related to websites visited or downloads to your device may not be covered by Sprint s Service and Repair policy or your device insurance policy Fo...

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Page 62: ...2015 Sprint Sprint and the logo are trademarks of Sprint Other marks are the property of their respective owners GH68 42296L_REV_1 1 Printed in Mexico SPT_N915P_IIB_Eng_PS_102915_R2...

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