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Troubleshooting
111
Audio quality is poor
Ensure that you are not blocking the device's internal
•
antenna.
When you are in areas with weak signals or poor
•
reception, you may lose reception. Move to another area
and try again.
When dialling from contacts, the call is not
connected
Ensure that the correct number is stored in the contact
•
list.
Re-enter and save the number, if necessary.
•
Ensure that you have not set call barring for the contact's
•
phone number.
Outgoing calls are not connected
Ensure that you have pressed the Dial key.
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the phone
•
number you are dialling.
Incoming calls are not connected
Ensure that your device is turned on.
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the
•
incoming phone number.
Others cannot hear you speaking on a call
Ensure that you are not covering the built-in
•
microphone.
Ensure that the microphone is close to your mouth.
•
If using a headset, ensure that it is properly connected.
•
Summary of Contents for Galaxy Galaxy 551
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