![background image](http://html.mh-extra.com/html/samsung/galaxy-550/galaxy-550_user-manual_339256093.webp)
Troubleshooting
92
Error messages appear when opening music
files
Some music files may not play on your Samsung mobile
device for a variety of reasons. If you receive error
messages when opening music files on your device, try the
following:
•
Free some memory by transferring files to a PC or
deleting files from your device.
•
Ensure that the music file is not Digital Rights
Management (DRM)-protected. If the file is DRM-
protected, ensure that you have the appropriate license
or key to play the file.
•
Ensure that your device supports the file type.
Error messages appear when launching the FM
radio
The FM radio application on your Samsung mobile device
uses the headset cable as an antenna. Without a headset
connected, the FM radio will be unable to receive radio
stations. To use the FM radio, first ensure that the headset
is properly connected. Next, scan for and save the available
radio stations.
If you still cannot use the FM radio after performing these
steps, try accessing your desired station with another radio
receiver. If you can hear the station with another receiver,
your device may require service. Contact a Samsung
Service Centre.