Samsung DW80R9950US/AA-01 Manual Download Page 51 | Manualshive

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Troubleshooting

English

51

Problem

Possible cause

Solution

Cannot close the
door.

Auto Release™ Dry mode
is in operation.

• Once the door opens in the Auto

Release™ Dry mode, the door cannot be
closed manually for the next 2 minutes.
You may close the door after 2 minutes.

Cannot start
Smart Control.

The device registration is
not finished.

• Finish the device registration. (See page

The door is not closed
within 3 seconds of
pressing

Smart control

.

• Push the door closed firmly within 3

seconds of pressing

Smart Control

.

Information codes

The Control Panel displays information codes to help you understand what is occurring
with your dishwasher.

Code

Action

LC

Leakage check.

• If a water supply valve connection leak occurs, close the water supply

valve and go to your house circuit breaker panel, set the dishwasher’s
circuit breaker switch to off, and then contact the installer to fix.
If the problem continues, contact an authorized Samsung service center.

4C

Water supply check.

• Check if the water supply valve is closed, the water supply is suspended,

or the water inlet valve or line is frozen or clogged by foreign particles.
If the problem continues, close the water supply valve, and then contact
an authorized Samsung service center.

5C

Drain check.

• After closing the water supply valve, check whether the drain hose is

clogged or folded. Also, check whether the drain hole inside the sump is
clogged.
If the problem continues, contact an authorized Samsung service center.

HC

High temperature heating check.

• Functional check. With the dishwasher empty, add detergent, and then

run a cycle. If the problem continues, go to your house circuit breaker
panel, set the dishwasher’s circuit breaker switch to off, and then contact
an authorized Samsung service center.

DW9900R_DD68-00209A-03_EN.indd 51

2020-05-27 오후 6:42:37

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Summary of Contents for DW80R9950US/AA-01

Page 1: ...Dishwasher User manual DW80R9950 Series DW9900R_DD68 00209A 03_EN indd 1 2020 05 27 오후 6 42 20 ...

Page 2: ...le items for the dishwasher 14 Water reflector 14 Using your dishwasher 15 Basic use of racks 15 Detergent guidelines 26 Touchpad responsiveness 29 Operations 30 Control panel 30 Cycle overview 33 Simple steps to start your dishwasher 34 Settings 35 SmartThings 37 Special features 40 Maintenance 41 Cleaning 41 Long term care 44 Cleaning the drain pump 45 Storing your dishwasher 45 DW9900R_DD68 002...

Page 3: ...bleshooting 46 Check these solutions if your dishwasher 46 Information codes 51 Cycle chart 53 Appendix 55 Helping the environment 55 Specifications 55 Warranty U S A 56 DW9900R_DD68 00209A 03_EN indd 3 2020 05 27 오후 6 42 20 ...

Page 4: ...lity to use common sense caution and care when installing maintaining and operating your dishwasher Important safety symbols What the icons and signs in this user manual mean WARNING Hazards or unsafe practices that may result in severe personal injury or death To reduce the risk of fire explosion electric shock or personal injury when using your dishwasher follow these basic safety precautions CA...

Page 5: ...acturer s recommendations 6 Do not touch the HEATING ELEMENT during or immediately after use 7 Do not operate your dishwasher unless all ENCLOSURE panels are properly in place 8 Do not tamper with the controls 9 Do not abuse sit on or stand on the door or dish rack of the dishwasher 10 To reduce the risk of injury do not allow children to play in or on the dishwasher 11 Under certain conditions hy...

Page 6: ...t the drain hose is properly connected and that there is no leakage from the hose connectors If the drain hose is loose it may cause property damage The water supply line is susceptible to breakage As time goes by it becomes less flexible Check the line periodically If it is swollen torn cut or there is a water leak replace it immediately To safely operate this appliance familiarize yourself with ...

Page 7: ...cannot get trapped inside If the dishwasher is left unused for an extended period of time turn off the water supply This dishwasher is intended for residential use only Before using your dishwasher WARNING Tip Over Hazard Do not use the dishwasher until it is correctly installed Do not push down on the dishwasher door when it is open Do not place excessive weight on the dishwasher door when it is ...

Page 8: ... FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular in...

Page 9: ...cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme á la norme NMB 003 du Canada For products sold in the US and Canadian markets only channels 1 11 are available You cannot select any other channels ...

Page 10: ...an email to mailto oss request samsung com It is also possible to obtain the complete corresponding source code in a physical medium such as a CD ROM a minimal charge will be required The following URL http opensource samsung com opensource SMART_AT_051 seq 0 leads to the download page of the source code made available and open source license information as related to this product This offer is va...

Page 11: ...he dishwasher has been damaged make note of it on the waybill and keep a copy Do not install the dishwasher and contact Samsung Customer Service at the number listed on the next page If there is no damage to the product you can proceed with the installation If you are going to install it yourself make sure to read through the installation guide and follow the directions inside After unpacking your...

Page 12: ...e parts shown below If your dishwasher was damaged during shipping or if you do not have all the parts contact Samsung Customer Service at 1 800 SAMSUNG 726 7864 02 05 07 06 03 04 01 01 Top nozzle 02 Lower nozzle 03 Water reflector 04 Dispenser 05 Control panel 06 Door 07 Base DW9900R_DD68 00209A 03_EN indd 12 2020 05 27 오후 6 42 23 ...

Page 13: ...wax lubricating grease or paint These materials will damage the dishwasher Ash does not dissolve and will spread inside the dishwasher Remove food remains such as bones fruit seeds etc and waste such as toothpicks paper napkins etc from your dishes Food remains and waste can make noise cause the dishwasher to malfunction and damage your dishes and dishwasher DW9900R_DD68 00209A 03_EN indd 13 2020 ...

Page 14: ...glassware Pottery or glazed ceramic items Wooden cutlery and crockery or items with wooden parts Delicate glassware or glassware containing lead crystal Clouding may occur on the glassware after frequent washing NOTE Silverware that has contacted food containing sulphur may become discoloured Food with sulphuric content include egg yolks onions mayonnaise mustard fish fish brine and marinades Wate...

Page 15: ... area Remove the rack from the dishwasher and then fold down the tines one at a time See the illustration below Lower rack In the Upper rack you can adjust the angle of the tines to three different positions to match the size and shape of your dishes To adjust the tines grasp the handle at the front of the rack and then push it left or right See the illustration below Upper rack DW9900R_DD68 00209...

Page 16: ... 8 in 20 cm in diameter To raise the upper rack Pull the upper rack upwards The adjustable handle will latch and the upper rack will rise To lower the upper rack Hold both the adjustable handles located at the left and right sides of the upper rack and then evenly press down CAUTION Adjust the height of the upper rack before loading dishes into the rack Adjusting the rack after loading the dishes ...

Page 17: ...er rail on left and right sides 2 Remove the holder rail from the rail on left and right sides 3 Check the position of the shaft on the rail bracket 4 Slide the upper rack so that the shaft is positioned at end of the rail bracket DW9900R_DD68 00209A 03_EN indd 17 2020 05 27 오후 6 42 26 ...

Page 18: ... without the upper rack Otherwise noises occur and the dishwasher does not operate properly Because the upper rack is removable insert the upper rack properly to ensure the dishwasher operates normally Take care that you do not lose the holder rails during this process DW9900R_DD68 00209A 03_EN indd 18 2020 05 27 오후 6 42 26 ...

Page 19: ...his picture to draw and remove the holder Repeat this step on the other side 2 When the holder is removed remove the 3rd rack from the dishwasher 3 Reverse the order of removal to re insert the 3rd rack CAUTION Make sure the hook shaped part circle marked of the holder faces downward when reinserting the holder into the rail DW9900R_DD68 00209A 03_EN indd 19 2020 05 27 오후 6 42 26 ...

Page 20: ...tulas serving spoons and similar items in the Flex Deck pull or push the parts highlighted in the figure above in the direction of the arrows Once the Flex Deck is lowered you can put relatively bigger cookware items in it To better use the upper rack remove the 3rd rack or raise it to make more room DW9900R_DD68 00209A 03_EN indd 20 2020 05 27 오후 6 42 27 ...

Page 21: ...mware and small plates into the upper rack See the recommended loading patterns below 10 place setting 12 place setting Loading the Zone Booster areas For more effective cleaning load large items into the left side of the lower rack Zone Booster areas Red zone The Zone Booster function supplies more powerful water jets in the Zone Booster areas Make sure pot handles and other items do not interfer...

Page 22: ...nterfere with the rotation of the nozzle which is located at the bottom of the upper rack Check this by rotating the nozzle by hand When loading dishes pull the upper rack out sufficiently so you can load it without striking the counter above 10 place setting 12 place setting Using the glass support The glass support is especially suited for wine glasses Hang wine glasses onto the pegs of the glas...

Page 23: ...can place cutlery and utensils randomly or regularly on the cutlery rack Heavily soiled utensils or items with baked on foods should be placed in the lower cutlery rack for the most effective cleaning Removing the Cutlery Rack The entire cutlery rack can be removed if more space is needed on the upper rack for larger items DW9900R_DD68 00209A 03_EN indd 23 2020 05 27 오후 6 42 29 ...

Page 24: ...ch knife spoon or fork separately into the spoon stands in the basket s covers to prevent chipping and discoloration See the illustrations below You can use the cutlery rack with the cover open Refer to the illustration on the left Left Right 10 place setting Left Right 12 place setting DW9900R_DD68 00209A 03_EN indd 24 2020 05 27 오후 6 42 30 ...

Page 25: ...ry items Match the numbers in the diagram to the numbers in the list of cutlery items below NOTE DO NOT let any item extend through the bottom 1 2 3 4 5 1 Forks 2 Tea spoons 3 Dinner spoons 4 Knives 5 Serving spoons and Serving forks 6 Remaining items DW9900R_DD68 00209A 03_EN indd 25 2020 05 27 오후 6 42 30 ...

Page 26: ...that can induce respiratory conditions If you have consumed dishwasher detergent or inhaled detergent fumes seek medical attention immediately Keep dishwasher detergent out of children s reach CAUTION Use dishwasher detergent only Other types of detergent produce excessive foam which may decrease the dishwasher s performance or cause it to malfunction To fill the detergent dispenser 1 Gently press...

Page 27: ...press down to lock NOTE This dishwasher has no separate compartment for tablet detergent 4 For better performace pour a small amount of detergent onto the door to clean heavily soiled items more effectively The additional detergent will activate during the pre wash process DW9900R_DD68 00209A 03_EN indd 27 2020 05 27 오후 6 42 31 ...

Page 28: ...es the drying performance of the dishwasher When the Rinse Refill indicator lights up on the control panel refill with rinse aid Only use liquid rinse aid Powdered rinse aid will clog the compartment opening and cause the dishwasher to malfunction CAUTION Do not apply any type of detergent to the rinse aid compartment Do not over fill the compartment Excessive rinse aid may overflow during a cycle...

Page 29: ...f your dishes appear discolored after a wash switch to a lower number The factory default level is F4 Touchpad responsiveness To prevent the touch enabled controls from losing responsiveness follow these instructions Touch the center of each button with one finger Do not touch more than one button at a time except as directed Clean the surface of the control panel regularly with a soft damp cloth ...

Page 30: ...tton Then turn on the dishwasher again and select a new cycle 03 Lower Rack If selected only the lower rack nozzle is activated to reduce both the cycle time and power consumption Use this cycle to wash a small load of dishes or glasses in the lower rack To wash heavily soiled items select the Zone Booster option NOTE If you want to wash heavily soiled items such as pots and pans select the Zone B...

Page 31: ...o meet the requirements for soil removal and sanitization efficacy in NSF 184 Control Lock allows you to lock the buttons on the control panel so children cannot accidently start the dishwasher by pressing the buttons on the panel To lock and unlock the buttons on the control panel hold the Sanitize button down for three 3 seconds when the power is On 07 Smart Control You can monitor and control t...

Page 32: ... closing the door Cancel Drain To cancel a currently running cycle and drain the dishwasher press and hold the START button for three 3 seconds Once the dishwasher is reset select a cycle and option and then press START to restart the dishwasher Indicators Control Lock indicator Lights up if Control Lock is activated and blinks if any button except for the POWER button is pressed Self Clean indica...

Page 33: ...se clouding or etching may occur 05 Express 60 Use this cycle when you need to wash dishes quickly It takes about 1 hour 06 Rinse Only Use for rinsing dishes glasses and silverware that will not be washed right away Do not use detergent 07 Self Clean Use the Self Clean function to clean the dishwasher s tub If the dishwasher needs self cleaning the Self Clean indicator will blink for 5 seconds whe...

Page 34: ...rformance by also selecting the Sanitize option 4 Press POWER and then select a cycle with necessary options Lower Rack Zone Booster Speed Booster Hi Temp Wash Sanitize If you change the cycle after selecting an option the original cycle is reset 5 Press START and then close the door within 3 seconds The dishwasher starts the cycle after draining for a few seconds NOTE To change the cycle after it...

Page 35: ...t U0 and then press Delay Start To unmute select U1 and then press Delay Start Auto Release Dry alert You can enable or disable the setting that alerts you when the door opens to start the Auto Release Dry function Press Sanitize until J1 or J0 is displayed To disable the Auto Release alert select J0 and then press Delay Start To enable select J1 and then press Delay Start Rinse aid amount Press S...

Page 36: ...splayed Then press Delay Start to enable A1 or disable A0 Auto Release Dry Using the Toggle Keys Press the Lower Hi Temp Wash button for 3 seconds to enable A1 or disable A0 Auto Release Dry NOTE Once the door opens on the Auto Release Dry mode the door cannot be closed manually for the next 2 minutes Disabling A0 Auto Release Dry can affect the drying results Enable A1 Auto Release Dry for better...

Page 37: ...g in A registered Samsung smartphone user automatically logs in To register your device to SmartThings 1 Make sure your smartphone is connected to a wireless network 2 Run SmartThings on your smartphone iPhone users are required to provide the login information each time they access the app 3 When a message of A new device is found select Add 4 If no message appears select and then select your dis...

Page 38: ...s the case contact your Internet provider The Internet firewall may interrupt your Internet connection If this happens contact your Internet provider If your dishwasher still fails to connect to the Internet after you have followed the instructions of your Internet provider contact a local Samsung retailer or service center To install and set up your wired or wireless router refer to the user manu...

Page 39: ...porarily or to cancel the current operation My Favorite Add frequently used cycles and options to My Favorite for later use Delay Start Set Delay Start to start the cycle at a scheduled time Delay up to 24 hours Notification Cycle completed Notifies you that the current cycle is complete Detergent Notifies you if the dishwasher is out of rinse aid Washing Recipe Cycle recommendation Recommends the...

Page 40: ...the dishwasher easily They are convenient to operate requiring only a soft touch Have a simple and stylish design Are easy to clean NOTE If you have children or you want to clean the Control Interface we recommend activating the Control Lock feature to lock the control buttons Control Lock To prevent children from playing with the dishwasher Control Lock locks all button controls except for POWER ...

Page 41: ...y dirt or food particles Wipe inside the dishwasher and inside the door with a wet dishcloth To maintain optimum cleanliness we recommend running the Self Clean cycle periodically with the dishwasher empty To keep the cutlery pad clean turn it over after each use To remove white spots and odors from the cutlery pad run the Self Clean cycle with the dishwasher empty and no detergent until the cutle...

Page 42: ...he nozzle and then tighten the cap clockwise 5 Rotate the nozzle by hand to make sure the nozzle is engaged correctly Top nozzle 1 Check whether the nozzle holes are clogged by food particles 2 If cleaning is needed remove the top nozzle 3 To remove the top nozzle pull out the upper rack first unfasten the nozzle cap by turning it counterclockwise and then remove the nozzle 4 Clean the nozzle re i...

Page 43: ...er every month 1 Open the door and then remove the lower rack 2 Turn the filter handle counterclockwise to unlock the filter cover 3 Remove the filter cover and then the cylindrical micro filter underneath DW9900R_DD68 00209A 03_EN indd 43 2020 05 27 오후 6 42 35 ...

Page 44: ...ock CAUTION Make sure the filter cover is closed properly A loose cover can reduce the filtering performance Long term care If you will not use the dishwasher for an extended period of time first drain the unit completely and then disconnect the water hose Shut off the water supply valve and the circuit breaker Water remaining in the hoses or the internal components can damage the dishwasher DW990...

Page 45: ...r by pushing its handle in the direction of the arrow 1 and then pulling up 2 5 Check the impeller to see if it s in good condition Then remove any foreign matter from the pump 6 Reinsert the drain pump cover and then press down until you hear a click Storing your dishwasher If you need to store your dishwasher for an extended period of time first drain and disconnect it If you leave water in the ...

Page 46: ...sn t operate at all Make sure the power cable is connected properly The water supply does not work Check if the water supply valve is open The Control Panel is locked Unlock the Control Lock See page 31 A circuit breaker is open Reset the circuit breaker An operation or cycle is taking too long The dishwasher is connected to a cold water supply Check if the water supply line is connected to a cold...

Page 47: ...e water pressure should be between 20 and 120 psi 140 830 kPa The water is too hard Use a commercial dishwasher cleaner Use high quality fresh detergent with rinse aid Dishwasher detergent was not used Use automatic dishwasher detergent We recommend a powder type or multi function tablet dishwasher detergent Detergent remains in the dispenser Make sure large items such as cookie sheets cutting boa...

Page 48: ...items onto the Zone Booster area See page 21 The filters are clogged or not correctly fastened Food soils remain on the filter Scrape food from dishes prior to loading Do not pre rinse Clean the filter See page 43 Make sure the filters are correctly fastened Leaves glasses with a light film The water supplied is soft and too much detergent was used Underload the dishwasher and use a rinse aid to m...

Page 49: ...affect drying Load your dishes as recommended See page 21 Glasses and cups with concave bottoms hold water This water may spill onto other items when you unload After finishing the cycle empty the lower rack first and then the upper rack This will prevent water dripping from the upper rack onto the dishes in the lower rack Auto Release is turned off Turn Auto Release Dry on Press the Lower Hi Temp...

Page 50: ... dishwasher is not level Ensure the dishwasher is level Foreign material a screw a plastic piece is in the pump chamber Contact a qualified service technician to remove foreign material from the pump chamber There is a chopping sound because a nozzle is bumping against the dishes Rearrange the dishes Does not have a smoothly rotating nozzle Nozzle holes are clogged with food particles Clean the no...

Page 51: ...ishwasher s circuit breaker switch to off and then contact the installer to fix If the problem continues contact an authorized Samsung service center 4C Water supply check Check if the water supply valve is closed the water supply is suspended or the water inlet valve or line is frozen or clogged by foreign particles If the problem continues close the water supply valve and then contact an authori...

Page 52: ... start it again If the problem continues contact an authorized Samsung service center AP Connect with smart phone When the control panel displays AP press and hold Smart Control on the control panel to connect your dishwasher with your smart phone When you select Smart Control AP blinks for 3 seconds When you go to the WiFi settings for connectivity the control panel displays AP For any codes not ...

Page 53: ...mp F C Main wash 122 140 50 60 113 144 45 62 149 65 Hot Rinse Sanitize 163 F 73 C 145 154 63 68 129 149 54 65 154 68 Water consumption gal ℓ 4 1 5 3 15 6 19 9 2 5 5 7 9 6 21 4 5 6 21 3 Cycle time min 110 136 130 148 155 Available Options Lower Rack O O O Speed Booster O O O Zone Booster O O O Hi Temp Wash O O O Sanitize O O O Delay Start O O O DW9900R_DD68 00209A 03_EN indd 53 2020 05 27 오후 6 42 3...

Page 54: ...4 Available Options Lower Rack O O O Speed Booster O X X Zone Booster X O X Hi Temp Wash X O X Sanitize X O X Delay Start O O O When you select the Auto or Normal cycle running the Prewash and Rinse cycles depends on the soil level of the load The water consumption and wash time varies depending on the steps or options you add and on the pressure and temperature of the supplied water When the Rins...

Page 55: ...e the appliance Do not exceed the detergent quantities recommended in the detergent manufacturers instructions Specifications MODEL DW80R9950UG DW80R9950US DW80R9950UT Type Built in Dishwasher Power 120 V 60 Hz AC only 15 A circuit breaker Wash capacity 15 place settings Used water pressure 20 120 psi 140 830 kPa Rated power uasge Wash Motor 60 100 W Heater 1100 W Dimensions Width Depth Height 23 ...

Page 56: ...ill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG s authorized service center to receive warranty service SAMSUNG will provide in home service within the contiguous United States during the warranty period at no charge subject to availability of SAMSUNG authorized servicers within the customer s geographic area If in home service is not available SAMSUNG may ele...

Page 57: ...ons and surges damage caused by failure to operate and maintain the product according to instructions in home instruction on how to use your product and service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing i e house wiring fuses or water inlet hoses The cost of repair or replacement under these excluded circumstances ...

Page 58: ...S BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Some states do not allow exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you This warranty gives you specific rights and you may also have other rights which vary from state to state SAMSUNG does not warrant uninterrupted or error free operation of the product No warranty or gua...

Page 59: ...Memo DW9900R_DD68 00209A 03_EN indd 59 2020 05 27 오후 6 42 37 ...

Page 60: ...TS COUNTRY CALL OR VISIT US ONLINE AT U S A 1 800 SAMSUNG 726 7864 1 844 SAM PAYS 726 7297 www samsung com us support MEXICO 01 800 SAMSUNG 726 7864 www samsung com mx support DD68 00209A 03 DW9900R_DD68 00209A 03_EN indd 60 2020 05 27 오후 6 42 38 ...

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