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Samsung DV9*K60 series, User Manual, Page: 42 / 52

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Samsung DV9*K60 series User Manual Download Page 42

Troubleshooting

English

42

 

Troubleshooting

Check these points if your dryer…

Problem

Solution

Doesn’t run.

•  Make sure the door is latched shut.
•  Be sure the power cord is plugged into a live electrical 

outlet.

•  Check the home’s circuit breaker and fuses.
•  Press the 

Start/Pause

 button again if the door is opened 

during the cycle.

•  Empty the water in the condensed water tank.
•  Clean the filter case.

Doesn’t heat.

•  Check the home’s circuit breaker and fuses.
•  Select a heat setting other than 

COOL AIR

.

•  Check the case filter and Heat Exchanger Filter and clean 

them if necessary.

•  Dryer may have moved into the cool-down phase of the 

cycle.

Doesn’t dry.

•  Check all of the above, plus...
•  Do not overload. 1 wash load = 1 dryer load.
•  Sort heavy items from lightweight items.
•  Large, bulky items like blankets or comforters may require 

repositioning to ensure even drying.

•  Check that the dryer is draining properly to extract 

adequate water from the load.

•  Load may be too small to tumble properly. Add a few 

towels.

•  Clean the filter case.
•  Clean the Heat Exchanger Filter.

Is noisy.

•  Check the load for objects such as coins, loose buttons, 

nails, etc. Remove promptly.

•  Be sure the dryer is leveled properly as outlined in the 

installation instruction.

•  It is normal for the dryer to hum due to the high velocity 

of air moving through the dryer drum and fan.

DV6000K_DC68-03709C_EN (U.K ).indd   42

4/7/2016   2:17:42 PM

Summary of Contents for DV9*K60 series

Page 1: ...Heat Pump Dryer User manual DV9 K60 DV8 K60 DV6000K_DC68 03709C_EN U K indd 1 4 7 2016 2 17 32 PM ...

Page 2: ...ation considerations 16 Alcove or closet installation 16 Electrical requirements 16 Grounding 17 Installation side by side 17 Final installation checklist 18 Draining water without using the water tank 18 Connecting the drain hose 19 Installation stacking 22 Before you start 25 Cleaning the filter case 25 Rack Dry DV9 series only 26 Load the dryer properly 27 Getting started 28 Operations 29 Overv...

Page 3: ...ping condensed water 39 Cleaning the heat exchanger filter 40 Troubleshooting 42 Check these points if your dryer 42 Information codes 44 Appendix 45 Fabric care chart 45 Protecting the environment 46 Specification 47 Consumption data 48 Sheet of household tumble driers 49 DV6000K_DC68 03709C_EN U K indd 3 4 7 2016 2 17 33 PM ...

Page 4: ...at may result in severe personal injury death and or property damage CAUTION Hazards or unsafe practices that may result in personal injury and or property damage NOTE Indicates that a risk of personal injury or material damage exists Read the instructions These warning signs are here to prevent injury to yourself and others Please follow them explicitly After reading this manual store it in a saf...

Page 5: ...sory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision 3 Children should be supervised to ensure that they do not play with the applian...

Page 6: ...ances intended to be vented to the exterior of the building 12 Adequate ventilation has to be provided to avoid the back flow of gases into the room from appliances burning other fuels including open fires 13 Do not dry unwashed items in the tumble dryer 14 Items that have been soiled with substances such as cooking oil acetone alcohol petrol kerosene spot removers turpentine waxes and wax remover...

Page 7: ...t a full opening of the tumble dryer door is restricted 22 WARNING The appliance must not be supplied through an external switching device such as a timer or connected to a circuit that is regularly switched on and off by a utility Heat pump model only The instructions shall also include the substance of the following WARNING In the appliance enclosure or in the built in structure keep ventilation...

Page 8: ...l and national codes Do not install or keep the product exposed to the outdoor elements Do not use a damaged power plug damaged power cord or loose wall socket This may result in electric shock or fire If the plug power supply cord is damaged it must be replaced by the manufacturer or its service agent or a similar qualified technician in order to avoid a hazard This appliance should be positioned...

Page 9: ...nwashed items in the tumble dryer Do not drink the condensed water Never stop a tumble dryer before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated Do not dry laundry contaminated by inflammable materials such as gasoline kerosene benzene thinner alcohol etc This may result in electric shock fire or explosion Do not let pets chew or pl...

Page 10: ... or place objects such as laundry lighted candles lighted cigarettes dishes chemicals metal objects etc on the appliance This may result in electric shock fire problems with the product or injury Do not touch the glass door and inside of the drum during or just after drying as it is hot This may result in burns Do not press the buttons using sharp objects such as pins knifes fingernails etc This m...

Page 11: ...Hermetically sealed equipment Do not vent gases into the atmosphere Refrigerant Type R 134a GWP 1430 Refrigerant Charging 0 572 tCO2e Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it Do not use benzene thinner or alcohol to clean the appliance This may result in discolouration deformation damage electric shock or fire Before cleaning or performing ma...

Page 12: ...es of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase ...

Page 13: ...ifficult installations involving draining to the mains water supply or product stacking If problems of installation result in a service visit to fix a fault this is typically considered to be the responsibility of the installer Make sure you have everything necessary for proper installation AC 220 240 V 50 Hz A grounded electrical outlet is required See Electrical requirements See page 16 See drye...

Page 14: ...Installation Installation English 14 Parts Hose guide Cable tie Hose connector Long drain hose 2 m Manual book Rack Dry 9 Series DV6000K_DC68 03709C_EN U K indd 14 4 7 2016 2 17 34 PM ...

Page 15: ...ch a way that the internal parts shake This may result in damage to the internal parts of the product Before using the product Check if there are any accessories remaining inside the drum Plug in the power cord just before operating the product Do not block the air inlet hole of the cooling grill at the front of the dryer Do not place inflammable objects near the dryer and keep the surroundings cl...

Page 16: ...mproper connection of the equipment grounding conductor can result in a risk of electric shock Check with a qualified electrician or serviceman if you are in doubt as to whether your dryer is properly grounded Do not modify the plug provided with your dryer if it doesn t fit the outlet have a proper outlet installed by a qualified electrician To prevent unnecessary risk of fire electrical shock or...

Page 17: ...oper installation we recommend that you hire a professional To install B A A Level B Levelling feet 1 Move your dryer to an appropriate location for installation Consider installing the dryer and washer side by side Lay two of the carton cushion tops on the floor Tip your dryer on its side so it will lay across both cushion tops 2 Set your dryer back in an upright position 3 Use a level A to check...

Page 18: ...ts to the levelling legs 6 Plug in your dryer and check operation by using the checklist below Final installation checklist Dryer is plugged into electrical outlet and is properly grounded Dryer is leveled and is sitting firmly on the floor Start your dryer to confirm that it runs heats and shuts off Finally check if the HC check occurs when after running the TIME DRY cycle for 20 minutes Draining...

Page 19: ...ump the condensed water outside of the dryer directly with dain hose provide The procedures to connect the drain hose are as follows A 1 Disconnect the drain hose A A 2 Connect the drain hose A to the other hole DV6000K_DC68 03709C_EN U K indd 19 4 7 2016 2 17 35 PM ...

Page 20: ...hose B to the drain point make sure that the height of drain point does not exceed 90 cm A drainage check may occur if the drain point exceeds 90 cm If a drainage check occurs the control panel displays an check code After connecting the drain hose you can directly drain the condensed water via the drain outlet through the connected drain hose or through the washstand or the drain outlet of the wa...

Page 21: ... height of 60 90 cm To keep the drain hose spout bent use the supplied plastic hose guide Secure the guide to the wall with a hook or to the tap with a piece of string to prevent the drain hose from moving 2 Assemble the drain hose A and the hose guide B and fix them with the cable tie C 3 You can drain the condensed water by connecting the accessory hose long drain hose to the drain outlet direct...

Page 22: ...ing the product so that the product can run after the oil in the compressor becomes stable 1 Carefully lay the dryer on its side Use the packing material so you don t scratch the finish on the dryer 2 Install rubber pads to dryer base Locate the 4 rubber pads in the parts package Insert the rubber pads into the holes at the bottom of the levelling legs Purchase the stacking kit package additionall...

Page 23: ...dryer on top of the washer Protect the washer control panel with cardboard or other protection Be sure to lift the dryer high enough to clear the washer control panel Personal Injury More than two people are recommended to lift the dryer into position because of its weight and size Failure to do so could result in injury Align the holes in the bracket with the holes in the back of the dryer Using ...

Page 24: ...to the dryer Installation Instructions to complete the dryer installation Carefully slide or walk the stacked washer and dryer into place Use felt pads or other sliding device to assist moving and to protect flooring Do not push on the dryer once installed to top of the washer Pushing on the dryer may result in pinched fingers DV6000K_DC68 03709C_EN U K indd 24 4 7 2016 2 17 37 PM ...

Page 25: ...on is completed CAUTION Since the drying performance may be degraded and there is a danger of fire if you do not clean the filter case after the specified period of use clean the filter case at the specified cleaning interval Clean the filter case after every drying operation NOTE If the surface of the filter is wet use the filter after drying it completely DV6000K_DC68 03709C_EN U K indd 25 4 7 2...

Page 26: ... fix 4 Place the items to be dried on the rack leaving space between them so air can circulate 5 Close the dryer door 6 Press the Power button 7 Select TIME DRY by using the cycle selector dial set the Time button NOTE You can set the drying time up to 150 minutes Select the time according to the moisture and weight of the items It may be necessary to reset the timer if a longer drying time is nee...

Page 27: ...he provided Rack Dry to prevent damage to the dryer Load the dryer properly Place only one wash load in your dryer at a time Mixed loads of heavy and lightweight fabrics will dry differently which may result in lightweight fabrics being dry while heavy fabrics remain damp at the end of a drying cycle Add one or more similar items to your dryer when only one or two articles of clothing need drying ...

Page 28: ... will illuminate 6 The estimated cycle time will appear in the display The time may fluctuate to better indicate drying time remaining in the cycle NOTE When the cycle is complete and End or 0 will appear in the display Pressing Power cancels the cycle and stops your dryer The Drying Cooling and Wrinkle Prevent indicator lights will illuminate during those portions of the cycle DV6000K_DC68 03709C...

Page 29: ...the Start Pause button The estimated time remaining may fluctuates as the cycle progresses The drying light will illuminate and remain lit until the cycle is complete When your dryer is in the cool down phase the Cooling light will illuminate When your dryer is in the Wrinkle Prevent phase the Wrinkle Prevent light will illuminate While the dryer is running the Wrinkle Prevent cycle the time displ...

Page 30: ...y items that lay flat or hang to dry 05 Time When using TIME DRY WARM AIR COOL AIR cycles time can be adjusted by pressing the Time button 30 min 60 min 90 min 120 min 150 min 120 min and 150 min time options are not available for WARM AIR and COOL AIR cycles Except the TIME DRY QUICK DRY WARM AIR COOL AIR cycle the time indicator of manual is off because exact drying times are determined by fluct...

Page 31: ...e dry cycle 11 Power Press once to turn your dryer on press again to turn it off If your dryer is left on for more than 10 minutes without any buttons being touched the power automatically turns off NOTE If you insert laundry into your dryer while it is extremely tangled immediately after your washer has finished a wash or spin cycle it may degrade the drying efficiency or cause the door to open W...

Page 32: ...e relevant button Wrinkle Prevent Lamp Mixed Load Bell and or Delay End 5 Press and hold Start Pause The dryer indicator turns on with an estimated cycle time on the display NOTE Availability of options and setting values differs depending on the cycle To change the cycle during operation 1 Press Start Pause to stop operation 2 Select a different cycle 3 Press and hold Start Pause to start new cyc...

Page 33: ...ning 9 8 Synthetics For averagely or lightly soiled blouses shirts etc made of polyester diolen trevira polyamide perlon nylon or other similar blends 4 5 4 Synthetics EXTRA DRY Use for heavy duty fabrics or items that should be very dry 4 5 4 CUPBOARD DRY Use this cycle to dry loads such as shirts blouses bed linen and table linen NOT appropriate for jeans 4 5 4 IRON DRY Finishes the dry cycle in...

Page 34: ...d laundry and normal fabrics in 30 minutes COOL AIR For all fabrics to need freshing tumbles without heating TIME DRY TIME DRY allows you to select the desired cycle time Turn the Cycle Selector dial to TIME DRY then press Time button to set the drying time Press the Time button repeatedly to scroll through the time settings The drying time increase in every 30 minutes up to 150 minutes After dryi...

Page 35: ...n filled Items jackets sleeping bags comforters etc Use the Cotton CUPBOARD DRY and the Low or Low temperature setting Adding a couple of dry towels shortens drying time and absorbs moisture Foam Rubber rug backs stuffed toys shoulder pads etc DO NOT dry on a heat setting Use the COOL AIR cycle no heat WARNING Drying a rubber item with heat may damage it or be a fire hazard Pillows Use the Cotton ...

Page 36: ...the Power button do not respond check the Child Lock indicator to see if the function is on Delay End You can set the dryer to finish your drying cycle automatically at a later time choosing a delay of between 1 to 24 hours in 1 hour increments The hour displayed indicates the time at which the dry will be finished 1 Manually or automatically set your drying machine according to the type of laundr...

Page 37: ...nd tap the Smart Check button NOTE Smart Check may be changed to Smart Care according to the language selection 4 Focus your smart phone s camera on the Smart Check code displayed on the dryer s display panel NOTE If light from a light bulb fluorescent bulb or lamp is reflected on the display panel of the dryer the smart phone may not be able to easily recognize the Smart Check code If you hold th...

Page 38: ...h a soft damp clothes Do not use abrasive substances Do not spray cleaners directly on the panel The control panel finish may be damaged by some laundry pre treatment soil and stain remover products Apply such products away from your dryer and wipe up any spills or overspray immediately Stainless steel tumbler To clean the stainless steel tumbler use a damp cloth with a mild non abrasive cleaner s...

Page 39: ...n injury to your wrist B B Drain hole 2 Remove the condensed water by running it through the drain hole B of the water tank Remove the condensed water in the tank after every drying operation WARNING Since there is a danger of water leaking if you do not drain the water after using the product make sure to drain the water NOTE If you empty the water tank and press the Start Pause button the Water ...

Page 40: ...aintenance English 40 Cleaning the heat exchanger filter A 1 Use a key or coin to open the cover A B 2 Unlock the fixer B C 3 Remove the heat exchanger filter C DV6000K_DC68 03709C_EN U K indd 40 4 7 2016 2 17 41 PM ...

Page 41: ...hanger Filter thoroughly before reinserting it back Clean the heat exchanger filter after every 2 cycle is completed When the indicator is turned on or blink check the heat exchanger and clean it to make sure that the filter is not blocked with lints 5 Clean it with a soft brush or vacuum cleaner It is recommended to clean it at least once every month CAUTION Do not touch the heat exchanger with y...

Page 42: ...ed into the cool down phase of the cycle Doesn t dry Check all of the above plus Do not overload 1 wash load 1 dryer load Sort heavy items from lightweight items Large bulky items like blankets or comforters may require repositioning to ensure even drying Check that the dryer is draining properly to extract adequate water from the load Load may be too small to tumble properly Add a few towels Clea...

Page 43: ...ger in the air ventilate the room completely before using the dryer Shuts off before load is dry Dryer load is too small Add more items or a few towels and restart the cycle Dryer load is too large Remove some items and restart the dryer Lint on clothes Make sure the case filter is cleaned before every load With some loads that produce high amounts of lint it may be necessary to clean the filter c...

Page 44: ...art If the problem continues call for service HC Compressor overheat Call for service 9C2 It occurs when low voltage is detected Check if the power cord is plugged in If the problem continues please contact the service center 5C The water tank is full of water The drain pump is out of order Empty the water tank turn the power on again and start again from the beginning If the problem continues cal...

Page 45: ...ntrol Gentle Delicates Hand Wash Water Temperature Hot Warm Cold NOTE The dot symbols represent appropriate wash water temperatures for various items The temperature range for Hot is 41 52 C for Warm 29 41 C and for Cold 16 29 C Wash water temperature must be a minimum of 16 C for detergent activation and effective cleaning Bleach Any Bleach when needed Only Non Chlorine color safe Bleach when nee...

Page 46: ...ne Dry Hang to Dry Drip Dry Dry Flat Protecting the environment This appliance is manufactured from recyclable materials If you decide to dispose of this appliance please observe local waste disposal regulations Cut off the power cord so that the appliance cannot be connected to a power source Remove the door so that animals and small children cannot get trapped inside the appliance DV6000K_DC68 0...

Page 47: ...OADING DRYER DIMENSIONS A Height 85 0 cm B Width 60 0 cm C Depth with door open 90 109 4 cm D Depth 60 0 cm WEIGHT 50 kg ELECTRICAL REQUIREMENTS 220 240 V 50 Hz 950 1100 W ALLOWABLE TEMPERATURE 5 35 C DV6000K_DC68 03709C_EN U K indd 47 4 7 2016 2 17 42 PM ...

Page 48: ...Cotton Iron 8 1 54 140 Synthetics Cupboard 4 0 78 72 1 Weight of dry laundry EN 61121 2013 test program 2 All data without a star against it was calculated using EN 61121 2013 Consumption data can vary from the nominal values given above depending in the size of the load types of textiles residual moisture levels after spinning fluctuations in the electricity supply and any extra options selected ...

Page 49: ... 50 The power consumption in left on mode P_l at full load W 5 00 Duration of the left on mode min 10 Programme to which the information on the label and the Sheet relate 2 Cotton CUPBOARD DRY Wrinkle Prevent off programme duration of the standard program Weighted Programme time standard cotton programme at full load and partial load min 150 136 Programme Time T_dry standard cotton programme at fu...

Page 50: ...d at full and partial load is the standard drying programme to which the information in the label and the fiche relates that this programme is suitable for drying normal wet cotton laundry and that it is the most efficient programme in terms of energy consumption for cotton Consumption data can vary from the nominal values given above depending in the size of the load types of textiles residual mo...

Page 51: ...Memo DV6000K_DC68 03709C_EN U K indd 51 4 7 2016 2 17 42 PM ...

Page 52: ...OR COMMENTS COUNTRY CALL OR VISIT US ONLINE AT UK 0330 SAMSUNG 7267864 www samsung com uk support EIRE 0818 717100 www samsung com ie support DC68 03709C 00 DV6000K_DC68 03709C_EN U K indd 52 4 7 2016 2 17 43 PM ...

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