Samsung DV9 BB74 Series Page 52 User Manual Download

Page: 52 / 56

Troubleshooting

English

Engl

ish

Information code

Meaning

Action

Check the motor for operation.

• Try restarting the cycle.
• If this continues, call for service.

3CA

Check the inverter compressor

• Turn the power back on and start again.
• If this continues, call for service.

AC6

Check communications between
the main and the inverter PBAs.

• Try restarting the cycle.
• If this continues, call for service.

Compressor overheating

• Call for service.

If any information code keeps appearing on the screen, contact a local Samsung service center.

B-PJT_DV9400B_SimpleUX_DC68-04400M-00_EN (SA).indd 52

2023/4/10 15:30:25

Summary of Contents for DV9 BB74 Series

Page 1: ...Heat Pump Dryer Usermanual DV9 BB94 DV9 BB74 B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 1 2023 4 10 15 30 12 ...

Page 2: ... 10 Usage cautions 11 Critical cleaning warnings 12 Care forpreventing freezing 13 Installation 14 What s included 14 Installation requirements 16 Step by step installation 17 Doorreversal 21 Environment 25 Before you start 26 Initial setup 26 Drying guidelines 27 Operations 29 Control panel 29 Operating a cycle 31 Cycle overview 32 Options 35 Settings 37 Special features 39 Maintenance 43 Emptyin...

Page 3: ...English Troubleshooting 49 Checkpoints 49 Information codes 51 Appendix 53 Fabric care chart 53 Protecting the environment 54 Specification 55 B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 3 2023 4 10 15 30 12 ...

Page 4: ...amage CAUTION Hazards orunsafe practices that may result in personal injury and orproperty damage CAUTION To reduce the risk of fire orexplosion follow these basic precautions NOTE Indicates that a risk of personal injury ormaterial damage exists Read the instructions Thesewarning signs are here to prevent injurytoyourself and others Please followthem explicitly Afterreading this manual store it i...

Page 5: ...nswith reduced physical sensoryor mental capabilities orlack of experience and knowledge if theyhave been given supervision orinstruction concerning use of the appliance in a safewayand understand the hazards involved Children shall not playwith the appliance Cleaning and usermaintenance shall not be made bychildrenwithout supervision 3 Children should be supervised to ensure that theydo not playw...

Page 6: ...around the tumble dryer not applicable forappliances intended to bevented to the exteriorof the building 11 Adequateventilation has to be provided to avoid the back flowof gases into the room from appliances burning otherfuels including open fires 12 Do not dryunwashed items in the tumble dryer 13 Items that have been soiledwith substances such as cooking oil acetone alcohol petrol kerosene spot r...

Page 7: ...fuels 19 The appliance must not be installed behind a lockable door a sliding doorora doorwith a hinge on the opposite side to that of the tumble dryer in such awaythat a full opening of the tumble dryerdooris restricted 20 WARNING The appliance must not be supplied through an external switching device such as a timer orconnected to a circuit that is regularlyswitched on and off bya utility 21 Fab...

Page 8: ...oam rubber also known as latex foam orsimilarly textured rubber Like materials should not be dried in a tumble dryeron a heat setting Foam rubbermaterials can when heated produce fire by spontaneous combustion Fabric softeners orsimilarproducts should not be used in a tumble dryerto eliminate the effects of static electricity unless this practice is specifically recommended by the manufacturerof t...

Page 9: ...wall socket and use the socket forthis appliance only In addition do not use an extension cord Sharing a wall socket with otherappliances using a powerstrip orextending the powercord may result in electric shock orfire Ensure that the powervoltage frequency and current are the same as those of the product specifications Failure to do so may result in electric shock orfire Failure Plug the powerplu...

Page 10: ... abnormal vibrations noise orproblems with the product Since an ingredient in hairspray may degrade the hydrophile property of the heat exchangerso that dew may appearon the outersurface of the appliance when the cooling operation is running do not install the appliance in a beauty salon This appliance should be positioned so that the powerplug the watersupply taps and the drain pipes are accessib...

Page 11: ...urnearest service center Failure to do so may result in electric shock fire problems with the product orinjury The product you have purchased is designed fordomestic use only The use forbusiness purposes qualifies as product misuse In this case the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions ordamages ...

Page 12: ... large buckles buttons orotherheavy metal zippers hooks and eyelets button up covers If necessary use the laundry net forsmall and lightweight laundry such as fabric tie belt apron strings and underwire bras which can dissolve orbreak during a cycle Dryersheets are compatible with this model and are recommended forbetterdrying performance Dryersheets are also beneficial in reducing the static elec...

Page 13: ... yourhand there is a dangerit may cause an injury The interiorof the dryershould be cleaned periodically by qualified service personnel Care forpreventing freezing Install the dryerin an area where the temperature does not drop below zero degree Celsius If draining directly using a long drain hose the waterremaining inside the hose can freeze in winter Make sure there is no waterleft inside the ho...

Page 14: ...urdryer Before installation make sure the dryerhas all the parts listed here If the dryerand orparts are damaged ormissing contact the nearest Samsung customer service center Dryerat a glance 01 02 03 04 05 06 07 01 Top cover 02 Water tank 03 Lint filter 04 Heat exchanger 05 Levelling leg 06 Control panel 07 Door B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 14 2023 4 10 15 30 13 ...

Page 15: ... can only be used with Samsung washers and dryers To purchase a stacking kit above contact a Samsung service centre orlocal appliance retailer The stacking kit differs with the washermodel Forstacking instructions with the dryer see the installation manual included in the stacking kit Forinformation on which stacking kit model you can use to stack yourdryeron the washing machine see the usermanual...

Page 16: ...earest Samsung service center Do not unplug the dryerwhile it is operating Do not place flammable objects nearthe dryer Electrical and grounding requirements The dryermust be properly grounded If the dryermalfunctions orbreaks down grounding reduces the risk of electric shock by providing a path of least resistance forthe electric current The dryercomes with a powercord that has a 3 prong groundin...

Page 17: ...ly accessible Forconvenience considerinstalling the dryernext to yourwashing machine WARNING Install the dryerindoors only Do not install the dryerin areas exposed to the weather The ambient temperature forinstallation is 5 35 If the ambient temperature is low enough to freeze the condensed waterin the dryerand hoses the dryermay not operate orcan be damaged Make sure that the temperature where th...

Page 18: ...level make sure the dryerstands firmly on the floor 5 Plug in the dryer C D NOTE To set the dryerto the same height as the washing machine turn the levelling feet to the right until it fully retracts C Then turn the levelling feet to the left to extend D it until the dryerand the washing machine are the same height Extend the levelling leg only as much as necessary Extending the levelling leg more...

Page 19: ...ertank only if you cannot connect the drain hose to a drainage system NOTE As a factory default this dryeris set to use the built in watertank to drain condensed water B A 1 Remove the drain hose from hole A and insert it into part B A 2 Insert one end of the accessory hose long drain hose into hole A 3 Insert the otherend outlet of the accessory hose to the drainage system in one of the following...

Page 20: ...e cable tie C 3 You can drain the condensed waterby connecting the accessory hose long drain hose to the drainoutlet directly CAUTION Do not extend the drain hose Watermay leak from the connected area Use a long drain hose Byusing the drain pipe of thewash basin A 1 Assemble the hose connector A and attach it to the end of the accessory hose as shown CAUTION To prevent waterleak make sure to conne...

Page 21: ...with the ground Afterinstallation we recommend that you wait at least1 hourbefore using the dryer STEP 5 Poweron Plug the powercord into a wall socket protected by a fuse orcircuit breaker Then tap to turn on the dryer NOTE Run the Time Dry cycle for20 minutes to make sure that it runs heats and shuts off If the HC information code is displayed contact a local service center Doorreversal You might...

Page 22: ...he holder 3 Detach the glass holder CAUTION Use caution not to drop any part of the holderwhen detaching it Property damage cracks orbreaks or physical injury may occur 4 Remove the hinge screws and then detach the door Loosen and remove the 2 bolts on the doorframe To prevent abrasion on the bolts use a hex screwdriver B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 22 2023 4 10 15 30 16 ...

Page 23: ...bracket screws on the right frame and then remove the 2 holderscrews on the left frame 7 Insert the 2 removed bracket screws in the left frame as shown See the figure on the right forthe correct position of the screws 8 Remove the bottom screw on the left frame and then insert it in the corresponding hole on the right frame B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 23 2023 4 10 15 30 16 ...

Page 24: ...rhinge in the opposite position of the doorframe and then tighten the 2 bolt screws 11 Insert the innerglass holderin the doorcoverthat has been installed on the left frame 12 Tighten the 3 holderscrews on the top Then tighten the 3 holderscrews on the bottom B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 24 2023 4 10 15 30 17 ...

Page 25: ...te that the door hinges and other parts would be in the opposite orientation as listed in these steps Environment Please dispose of the packaging materials forthis product in an environmentally friendly manner For furtherdetail please contact yourlocal area authority B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 25 2023 4 10 15 30 17 ...

Page 26: ...ping a button tap exactly overthe icon Operating the washing machine and dryerat the same time may result in a loss of powerdepending on where they are installed and yourelectrical powerstatus 01 Language selection 02 Welcome screen Turn dial Tap O English US English AU Welcome 03 Tutorial Let sexploreyournewdryer Tap O to skip Tap O to skip Turn the dial to explore cycles Tap O to skip Nowholdtos...

Page 27: ...nt fabric damage due to friction during the drying process and protect internal parts of the dryerfrom discoloration and damage Turn the items with buttons orembroideries inside out before drying them CAUTION Empty the pockets Metallic objects such as coins pins and buckles on clothing may damage other laundry items as well as the drum Remove any metallic objects attached to items pull up zippers ...

Page 28: ...ve items into orfrom the dryerwith the lint filterinstalled If the filteris not in place small items can fall into the filterslot and cause the dryerto malfunction STEP 5 Afterfinishing the drying Empty the watertank to prevent leaks Formore information on emptying the watertank see the Emptying thewatertank section on page 43 If the Clean heat exchanger message appears on the display referto the ...

Page 29: ...peration 04 Display The display shows the current cycle estimated time remaining cycle options and otheruseful oralert messages 05 OK Tap to confirm yourselection of function orsetting 06 Dry Level Tap to change the dry level forthe selected cycle You can select from level 1 to 4 but available level depends on the selected cycle 4 Suitable forlarge and thick items 3 Standard drying level 2 The Dam...

Page 30: ...ted you can control yourdryer remotely using the SmartThings app in yoursmartphone 11 Quick Drive Tap to activate ordeactivate the Quick Drive function You can reduce the overall drying time of the selected course Quick Drive may be available for Cotton Synthetics Icon description Wi Fi This icon indicates that the dryeris connected to Wi Fi Smart Control This icon indicates that Smart Control is ...

Page 31: ...elect additional function Formore information on Options see page 35 5 Tap to change the settings forselected additional function Not all cycles have additional functions available 6 Tap and hold to start operation Once you set the cycle you want the screen displays a brief cycle description maximum laundry load and cycle time You can also check the cycle progress remaining cycle time and informat...

Page 32: ...ry loads such as bath towels 4 0 Bedding Forbulky items such as blankets sheets comforters and light duvets 2 0 Shirts Use to quickly dry one item such as a shirt 1 0 Hygiene Care Forsanitizing wet and dry clothes and linen fabric to eliminate bacteria 2 0 Wool Formachine washable and tumble dryable wool only Forbest results turn laundry inside out before drying 1 0 Outdoor Foroutdoorwearsuch as s...

Page 33: ...e damage ordeform to an item Warm Air Forsmall pre dried items Timed cycle forall types of fabric except forwool and silk Dry laundry that is still slightly damp orhas already been pre dried Also suitable forthe subsequent drying of multi layered thick laundry that does not dry readily Turn Navigation dial to select Warm Air and tap to set the drying time between 20 minutes and 240 minutes Tap rep...

Page 34: ...this cycle to disinfect clothes and make them feel fresher and cleaner 1 0 Self Tub Dry Use this cycle to keep both the drum and the heat exchanger fresh Do not use this cycle while there is any laundry stored in the drum B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 34 2023 4 10 15 30 20 ...

Page 35: ...n additional function a brief help message appears forthe first ten times of use If you do not manipulate the control panel for7 seconds afterentering the Options menu the display returns to the main screen Damp Alert This function alerts you when shirts and otheritems that require ironing are dry enough to be suitable for ironing 1 Select a cycle and change the cycle settings as necessary This fu...

Page 36: ...You cannot turn on Child Lock with the dooropen If you get the Dooris open message on the displaywhile you try to turn on Child Lock close the doorand try again NOTE When Child Lock is on all buttons are disabled except for and If you tap a button with Child Lock on an alarm triggers with the Child Lock on message If you open and close the doorwith Child Lock on an alarm triggers with the Open doo...

Page 37: ...s yourfrequently used cycles and settings 1 Tap and hold for3 seconds 2 Turn the Navigation dial to select AI Pattern and then tap 3 Tap to select On orOff The default setting is On Set it to Off if you do not want to use this function When you turn the function on the dryerremembers frequently used cycles and theirsettings Dry Level Time and save them in frequently used order When you turn off th...

Page 38: ...lt setting However the dryer s Wi Fi turns on automatically when you turn on the dryerforthe first time Then the final Wi Fi setting maintains regardless of the dryerpowerstatus Once you turn on the dryer s Wi Fi and connect to a network the dryerremains connected to the network even when you turn off the power The Wi Fi indicates that the dryeris connected to the routerthrough the Wi Fi connectio...

Page 39: ...ever the dryerappears offline on the SmartThings app if the dryer s Wi Fi is off Close the doorbefore starting the Smart Control function If you use the dryer20 times without being connected to SmartThings the next time you turn the dryer on a pop up about Smart Control connection will appearfor3 seconds If the dryer s Wi Fi is not connected to an AP access point the Wi Fi will turn off when you t...

Page 40: ...ons on the app You don t need a separate app to create youraccount NOTE If you have a Samsung account use the account to log in A registered Samsung smartphone user automatically logs in To registeryourappliance to SmartThings 1 Make sure yoursmartphone is connected to a wireless network If not go to Settings and turn on the wireless connection and select an AP Access Point 2 Open SmartThings on y...

Page 41: ...com opensource SMART_AT_051 seq 0 leads to the open source license information as related to this product This offeris valid to anyone in receipt of this information NOTE Hereby Samsung declares that this radio equipment is in compliance with Directive 2014 53 EU and with the relevant statutory requirements in the UK The full text of the EU declaration of conformity and the UK declaration of confo...

Page 42: ...irculate Forclothing items fold and place flat on the rack 3 Close the doorand tap Turn the Navigation dial to select Time Dry and then tap to select the drying time 4 Tap and hold Drying suggestions Items max1 5 kg Description Washable sweaters block to shape and lay flat on rack When drying the laundry using the rack fold and place the clothes on the rack to prevent the clothing from becoming wr...

Page 43: ... removing the full watertank It is very heavy and can cause injury if you drop it B 2 Empty the waterthrough the drain hole B and then clean inside the watertank Mix some neutral detergent in lukewarm water Fill the watertank with the mixture through the drain hole B and leave it for30 minutes Then rinse the tank with clean waterand completely dry it 3 Place the watertank back into place NOTE If t...

Page 44: ... Clean with a soft damp cloth Do not use abrasive cleaners Do not spray cleaners directly on the panel Immediatelywipe up any spills orliquids from the control panel Drum Clean with a damp cloth with a mild non abrasive cleanersuitable forstainless steel Wipe remaining residue with a clean dry cloth Door Foreign substances can contaminate orbuild up on the inside of the door Clean the inside of th...

Page 45: ... outerfilterand the innerfilter 4 Remove the lint from both filters and then clean the filters with the cleaning brush NOTE To clean the filters thoroughly clean the filters in running water and then dry them completely B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 45 2023 4 10 15 30 24 ...

Page 46: ...ng the outerand innerfilters carelessly and with excessive force can damage the filters Heat exchanger When it is time to clean the heat exchanger the dryerwill alert you by displaying the Clean heat exchanger message A dirty heat exchangerwill hinderthe product s performance and should be cleaned regularly NOTE Waterdroplets can form around the heat exchangerdue to condensation caused by a temper...

Page 47: ...y and burns do not touch or clean the heat exchangerwith bare hands and steel tools When cleaning the heat exchanger be careful not to damage the fins NOTE If the heat exchangeris completely dry and therefore hard to clean spray some wateron the heat exchanger and clean using a brush 4 Clean the innercoverwith a smooth damp cloth There may be moisture and orforeign substances around the innercover...

Page 48: ...rcover NOTE Aftercleaning the heat exchanger tap to dismiss the notification message The message remains on until you dismiss it If the alarm continues afteryou have dismissed it unplug and then plug in the powercord orremove and reinsert the heat exchanger s innercover B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 48 2023 4 10 15 30 25 ...

Page 49: ...lean the heat exchanger If a drain hose is connected make sure wateris draining properly The dryeris too loud Look forcoins loose buttons nails and otherobjects and remove them immediately Check the lint filter Remove any items stuck inside the lint filter Make sure the dryeris level and standing firmly on the floor The dryermay hum due to airmoving through the drum and fan This is normal Items ar...

Page 50: ...the dryerrises or there is a damp soggy smell Heat pump dryers circulate ambient airinside and outside the dryer during the drying process to cool the system Using the dryerin a poorly ventilated area may depending on the operating environment raise the ambient humidity level and orcause a damp soggy smell to develop Ensure properventilation when using the dryer Wateris not draining Check the drai...

Page 51: ... If this continues call forservice Check tank and drain hose forleaks and restart Draining malfunction Draining pump malfunction Frozen draining hose Watertank full Make sure the draining hose is not bent ordamaged If the hose is frozen wrap the hose with a towel soaked in warm waterfor approximately ten minutes to thaw the hose Empty the watertank turn on the dryer and start again If this continu...

Page 52: ...n the powerback on and start again If this continues call forservice AC6 Check communications between the main and the inverterPBAs Try restarting the cycle If this continues call forservice HC Compressoroverheating Call forservice If any information code keeps appearing on the screen contact a local Samsung service center B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 52 2023 4 10 15 30 25 ...

Page 53: ...e wash 30 C very mild fine wash Hand wash Do not wash NOTE The numbers in the wash tub specify the maximum washing temperatures in degrees celsius which must not be exceeded Bleaching Any bleach allowed Only oxygen bleach allowed Do not bleach Drying Tumble drying Drying at a temperature of 80 C with a normal drying process Tumble drying Drying at a temperature of 60 C with a mild drying process D...

Page 54: ...et cleaning Mild professional wet cleaning Very mild professional wet cleaning Do not wet clean NOTE The letters in a circle indicate the solvents P F used in dry cleaning orwet cleaning W Generally the line underthe symbol indicates a mildertreatment e g gentle cycle foreasy care items The double line indicates care levels with particularly gentle treatment Protecting the environment This applian...

Page 55: ...0 mm C 600 mm 600 mm D 650 mm 650 mm E 1100 mm 1100 mm WEIGHT 53kg 52 kg ELECTRICALREQUIREMENTS AC 220 240 V 50 Hz 1300 W ALLOWABLE TEMPERATURE 5 35 C NOTE The dimensions stated here may differslightlyfrom the actual measurements depending on the measuring method B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 55 2023 4 10 15 30 30 ...

Page 56: ...NLINE AT AUSTRALIA 1300 362 603 Other 1300 425 299 HHP www samsung com au support NEW ZEALAND 0800 726 786 All Product 0800 6 726 786 Support for Smart Mobile Devices www samsung com nz support B PJT_DV9400B_SimpleUX_DC68 04400M 00_EN SA indd 56 2023 4 10 15 30 30 ...

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