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46
troubleshooting
If you have trouble with your device, try these procedures before you contact a service professional.
While using your device, the
following messages may appear:
Your device does not show a signal (no
bars next to the network icon).
• If you just turned on the device, wait about 2
minutes for your device to find the network
and receive a signal.
• You may not be able to receive a signal in
tunnels or elevators. Move to an open area.
Message
Try this to solve the problem:
SIM Failure
Ensure that the SIM card is
installed correctly.
Enter SIM
PIN
When using the device for the
first time or when the PIN
requirement is enabled, you
must enter the PIN supplied with
the SIM card. To disable this
feature, press <
Start
>
→
<
All
Programs
>
→
Settings
→
Security
→
Disable SIM PIN
.
PUK
Required
Your SIM card is blocked,
usually as a result of entering
your PIN incorrectly several
times. You must enter the PUK
supplied by your service
provider.
Message
Try this to solve the problem: