Samsung C49HG90DM Series User Manual Download | Manualshive

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Standard Signal Mode Table

Synchronization

Horizontal Frequency

30 – 170 kHz

Vertical Frequency

24 – 144 Hz

Resolution

Optimum resolution

3840 x 1080 @ 120 Hz (HDMI)
3840 x 1080 @ 144 Hz (DisplayPort/MINI DisplayPort)

Maximum resolution

3840 x 1080 @ 120 Hz (HDMI)
3840 x 1080 @ 144 Hz (DisplayPort/MINI DisplayPort)

If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal
modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.

Resolution

Horizontal Frequency (kHz)

Vertical Frequency (Hz)

Pixel Clock (MHz)

Sync Polarity (H/V)

IBM, 720 x 400

31.469

70.087

28.322

-/+

MAC, 640 x 480

35.000

66.667

30.240

-/-

MAC, 832 x 624

49.726

74.551

57.284

-/-

MAC, 1152 x 870

68.681

75.062

100.000

-/-

VESA DMT, 640 x 480

31.469

59.940

25.175

-/-

VESA DMT, 640 x 480

37.861

72.809

31.500

-/-

VESA DMT, 640 x 480

37.500

75.000

31.500

-/-

VESA DMT, 800 x 600

35.156

56.250

36.000

+/+

VESA DMT, 800 x 600

37.879

60.317

40.000

+/+

VESA DMT, 800 x 600

48.077

72.188

50.000

+/+

VESA DMT, 800 x 600

46.875

75.000

49.500

+/+

VESA DMT, 1024 x 768

48.363

60.004

65.000

-/-

VESA DMT, 1024 x 768

56.476

70.069

75.000

-/-

VESA DMT, 1024 x 768

60.023

75.029

78.750

+/+

VESA DMT, 1152 x 864

67.500

75.000

108.000

+/+

VESA DMT, 1280 x 720

45.000

60.000

74.250

+/+

VESA DMT, 1280 x 800

49.702

59.810

83.500

-/+

VESA DMT, 1280 x 1024

63.981

60.020

108.000

+/+

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Summary of Contents for C49HG90DM Series

Page 1: ... in parts or entirety without the authorization of Samsung is prohibited Trademarks other than that of Samsung are owned by their respective owners An administration fee may be charged if either a an engineer is called out at your request and there is no defect in the product i e where you have failed to read this user manual b you bring the unit to a repair center and there is no defect in the pr...

Page 2: ...ode 28 Refresh Rate 29 Black Equalizer 29 Response Time 30 FreeSync 30 Low Input Lag 32 Screen Size 32 Save Settings 33 Picture Picture Mode 34 Brightness 35 Contrast 35 Sharpness 35 Color 36 HDMI Black Level 36 Eye SaverMode 36 Screen Adjustment 37 Calibration Report 37 PBP 37 Connecting and Using a Source Device Pre connection Checkpoints 22 Connecting and Using a PC 22 Connection Using the HDMI...

Page 3: ...Software Easy Setting Box 45 Restrictions and Problems with the Installation 45 System Requirements 45 Troubleshooting Guide Requirements Before Contacting Samsung CustomerService Center 46 Testing the Product 46 Checking the Resolution and Frequency 46 Check the following 46 Q A 48 PBP Mode 37 Aspect Ratio 38 Screen1 38 Screen2 38 Sound Source 38 OnScreen Display Language 39 Display Time 39 Syste...

Page 4: ...m 3 93 Inches 10 cm 3 93 Inches 10 cm 3 93 Inches Precautions for storage High glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product Service fee will be charged Safety Precautions Warning A serious or fatal injury may result if instructions are not fol...

Page 5: ...a loose power socket Do not use multiple products with a single power socket Do not touch the power plug with wet hands Insert the power plug all the way in so it is not loose Connect the power plug to a grounded power socket type 1 insulated devices only Do not bend or pull the power cord with force Be careful not to leave the power cord under a heavy object Do not place the power cord or product...

Page 6: ... result Do not install the product within the reach of young children The product may fall and injure children Edible oil such as soybean oil can damage or deform the product Do not install the product in a kitchen or near a kitchen counter Caution Do not drop the product while moving Do not set down the product on its front When installing the product on a cabinet or shelf make sure that the bott...

Page 7: ...rm power off the product and remove the power cable Do not drop objects on the product or apply impact Do not move the product by pulling the power cord or any cable If a gas leakage is found do not touch the product or power plug Also ventilate the area immediately Do not lift or move the product by pulling the power cord or any cable Do not use or keep combustible spray or an inflammable substan...

Page 8: ...Looking at the screen too close for an extended period of time can deteriorate your eyesight Do not use humidifiers or stoves around the product Rest your eyes for more than 5 minutes or look at distance objects for every1 hour of product use Do not touch the screen when the product has been turned on for an extended period of time as it will become hot Store small accessories out of the reach of ...

Page 9: ...de Blinking Power Off Power button On The power Indicator operation can be swapped by changing in the menu System Power LED On Actual models because of functional variation maybe haven t this function Function Key Guide Press the JOG button when the screen is turned on The Function Key Guide will appear To access the onscreen menu when the guide is displayed press the corresponding direction butto...

Page 10: ... guide screen The OSD On Screen Display of your Monitor s feature appears Source Selects to change the input signal by moving the JOG button in the Function Key Guide screen A message will appear on the top left corner of the screen if the input signal has been changed PBP Selects by moving the JOG button in the function key guide screen Press the button when configuring settings for the PBP funct...

Page 11: ...n the slider PRESS ENTER Move to next depth Save the value and close Sublist Game Setting Key You can quickly view the setting with a shortcut key at the bottom without using an OSD menu You can directly see the settings for three different modes Game Setting1 Game Setting 2 Game Setting 3 Game Setting 2 Game Setting 3 Game Setting1 12 120 Hz Off On Black Equalizer Response Time Refresh Rate FreeS...

Page 12: ...ing the JOG button left or right if no OSD menu is displayed Volume 50 Mute The displayed image may differ depending on the model If the audio quality of a connected input device is poor the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers Set the input volume for the input device to at least 20 and control the volume using the vol...

Page 13: ... IN Connect to a microphone MIC OUT Connect to a PC Port Description 1 2 Connect to a USB device Super charging is possible using the 2 port only This port charges devices faster than typical USB port The speed depends on the connected devices PC IN Connects to a PC using a USB cable Compatible with a USB cable version 3 0 or lower This port can only connect to a PC Reverse Side The color and shap...

Page 14: ... IN HDMI IN1 HDMI IN 2 DP IN SERVICE MIC IN MIC OUT 1 2 MINI DPIN Check Signal Cable DisplayPort When the screen as shown in the following figure is displayed press and hold the Down arrow key for 5 seconds Power Off 2 When the message as shown in the following figure is displayed on the monitor select Yes to upgrade the software 3 When the screen as shown in the following figure is displayed sele...

Page 15: ...he No valid update files found Please check your USB device and try again message is displayed this is probably due to the following reasons No USB disk is inserted into the USB 1 port The USB disk format is not supported The USB disk contains no valid upgrade files No upgrade files exist or the file names are incorrect 6 Do not turn off the monitor And prevent the upgrading from any interruption ...

Page 16: ...to prevent damage When adjusting the stand height you may hear a noise This noise is generated because the ball inside the stand slides when the stand height is adjusted It is a normal noise and not a product malfunction Caution Grasp the left and right sides of the monitor and adjust the tilt After adjusting the product tilt and height if the screen is not level take the following actions 4 4 Hol...

Page 17: ...g device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking device An anti theft locking device can be purchased separately Refer to the user guide provided with your anti theft locking device for detail...

Page 18: ...Caution Hold the stand neck with both hands not one hand to prevent it from falling off and causing injury Remove the Cushion Top and Cushion Front and then place the Cushion Front on the desk Pull the monitor out of the package two people are required for this work and then place the monitor on the Cushion Front Place the stand neck on the monitor as shown in the figure 1 4 1 5 1 6 Caution Tilt t...

Page 19: ... Make sure the screwdriver does not touch the surface 1 1 1 2 Caution Hold the stand neck with both hands not one hand to prevent it from falling off and causing injury Place the stand neck on the monitor as shown in the figure Caution Tilt the stand neck to sides to avoid contact with the screwdriver Fasten the screws at the top of the stand neck 1 3 1 4 1 5 1 6 Insert the stand base into the sta...

Page 20: ... on a flat surface may damage the product When the product is on the ground facing up or down do not put pressure on it 1 2 3 4 Rotate the COVER REAR TOP counterclockwise Lift the COVER REAR TOP Disassemble the COVER REAR TOP Remove the stand base from the stand neck 5 6 Unfasten the 4 screws at the top of the stand neck Lift and remove the stand Caution Do not press down on the monitor There is a...

Page 21: ...t be held liable for any damage or injury caused by using improper screws or attaching the wall mount kit or desktop stand using excessive force Samsung shall not be held liable for any product damage or personal injury caused by using a wall mount kit other than the one specified or from an attempt to install the wall mount kit on your own To mount the product on a wall ensure you purchase a wall...

Page 22: ...l other cables Ensure you connect a source device first before connecting the power cable Connecting the power cable during connection may damage the product Check the types of ports at the back of the product you want to connect Connecting and Using a PC Select a connection method suitable foryour PC Connecting parts may differ in different products Provided ports may vary depending on the produc...

Page 23: ...Using the MINI DP Cable MINI DP IN Connecting to Headphones SERVICE Use headphones when activating sound with an HDMI HDMI DP or MINI DP cable Connecting to Microphone MIC IN Connection Using the Audio Cable MIC OUT ...

Page 24: ...C supports USB 3 0 Utilizing the Product as a USB HUB Using the product as a hub connect and use various source devices with the product at the same time A PC cannot connect to multiple source devices at the same time as it has a limited number of input output ports available The HUB feature on the product will improve yourwork efficiency by allowing you to connect multiple source devices to the U...

Page 25: ...e provided through port 2 According to the USB 3 0 battery charging specification 2 can support a maximum current of 1 5A The actual current value depends on the device to be charged If the current is too high or an exception occurs the over current protection will be triggered This is a normal setting of the product USB devices requiring high current may not be supported 1 can support a maximum c...

Page 26: ...STAND BODY REAR in the direction as shown in the figure Remove the COVER STAND BODY REAR by pulling it in the direction as shown in the figure Place the corresponding cables into the stand neck holder Do not stretch the cable Three cables in one holder is recommended Attach the COVER STAND BODY REAR in the direction as shown in the figure with the buckles not being exposed Move down the COVER STAN...

Page 27: ... eye fatigue will be relieved Driver Installation You can set the optimum resolution and frequency for this product by installing the corresponding drivers To install the latest version of the product driver download it from the Samsung website at http www samsung com Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the ...

Page 28: ...uitable for the working environment Black Equalizer Off 12 120 On Response Time Refresh Rate FreeSync Low Input Lag Picture Mode Custom Hz The displayed image may differ depending on the model In PC mode Picture Mode Professional Custom FPS RTS Professional Optimize the picture quality with color calibration HDR with Calibration applied Custom Customize the contrast and brightness as required HDR ...

Page 29: ...nc is set to Standard Engine or Ultimate Engine mode When changing the Refresh Rate the screen may flicker depending on the computer graphics card The function is available in a computer equipped with the graphic card that can change the refresh rate It is unavailable in the devices e g AV devices with fixed refresh rates If the function is applied the screen may have malfunction For HDMI source y...

Page 30: ...n using FreeSync The refresh rate setting method please refer to Q A How can I change the frequency The FreeSync function is only enabled in HDMI1 HDMI2 DisplayPort or MiniDP mode Use the HDMI DP MINI DP cable provided by the manufacturerwhen using FreeSync This menu is not available when PBP is enabled If you use the FreeSync function while playing a game the following symptoms may occur The scre...

Page 31: ...cards Make sure to install the latest official graphics drivers from AMD that support FreeSync For additional AMD graphics card models that support the FreeSync feature visit the official AMD website Select FreeSync Off if you are using a graphics card from a different manufacturer When applying the FreeSync function via the HDMI interface it may fail to work due to the bandwidth limitation of cer...

Page 32: ...3 Display the picture with an aspect ratio of 4 3 Suitable forvideos and standard broadcasts 16 9 Display the picture with an aspect ratio of 16 9 21 9 Display the picture with an aspect ratio of 21 9 32 9 Display the picture with an aspect ratio of 32 9 Screen Fit Display the picture with the original aspect ratio without cutting off 17 4 3 Use a 4 3 aspect ratio on a 17 inch screen Pictures with...

Page 33: ...m game mode If you edit and save a custom game mode the previous settings will be deleted Be careful when editing a mode Game Setting1 Game Setting 2 Game Setting 3 This menu is not available when PBP is enabled Game Setting Key You can quickly view the setting with a shortcut key at the bottom without using an OSD menu You can directly see the settings for three different modes ...

Page 34: ... working environment Black Equalizer Off 12 120 On Response Time Refresh Rate FreeSync Low Input Lag Picture Mode Custom Hz The displayed image may differ depending on the model In PC mode Picture Mode Professional Custom FPS RTS Professional Optimize the picture quality with color calibration HDR with Calibration applied Custom Customize the contrast and brightness as required HDR VESA certificat...

Page 35: ...when you want to adjust the image according to your preferences Brightness You can adjust the general brightness of the picture Range 0 100 A highervalue will make the picture appear brighter This menu is not available when Eco Saving Plus is enabled This menu is not available when Eye Saver Mode is enabled This menu is not available when Response Time is set to Faster or Fastest mode Contrast Adj...

Page 36: ...l If a DVD player or set top box is connected to the product via HDMI image quality degradation contrast color degradation black level etc may occur depending on the connected source device In such case HDMI Black Level can be used to adjust the image quality This function is only available in HDMI1 HDMI2 mode Normal Select this mode when there is no contrast ratio degradation Low Select this mode...

Page 37: ...r disable the PBP Mode function The PBP Picture by Picture function separates the screen into two parts displaying output from two different sources simultaneously on the left and right sides of the screen PBP mode is compatible with Windows 7 Windows 8 and Windows 10 Make sure that the graphics card supports the PBP function Visit the website of the graphics card manufacturer to check and update ...

Page 38: ...560 x 1080 width x height and the optimum resolution for the right side of the screen is 1280 x 1080 width x height 11 9 21 9 Select this option if you want to use PBP mode where the optimum resolution for the left side of the screen is 1280 x 1080 width x height and the optimum resolution for the right side of the screen is 2560 x 1080 width x height Screen1 Select the input source you want to wa...

Page 39: ...nly be applied to the onscreen menu display It will not be applied to other functions on your PC Game Picture OnScreen Display System Information Language Display Time English 20 sec Set the menu language Black Equalizer Off 12 120 On Response Time Refresh Rate FreeSync Low Input Lag Picture Mode Custom Hz The displayed image may differ depending on the model Display Time Set the on screen display...

Page 40: ...Refresh Rate FreeSync Low Input Lag Picture Mode Custom Hz The displayed image may differ depending on the model Local Dimming Control the brightness of individual areas on the screen to maximise contrast automatically Off Deactivate the Local Dimming function Auto Local Dimming is automatically activated or deactivated based on whether the content is HDR When the Monitor detects that the input vi...

Page 41: ...cted to an AV device Supplied for the wide models only such as 16 9 16 10 21 9 or 32 9 If the monitor is in HDMI1 HDMI2 DisplayPort MiniDP mode and the screen says Check Signal Cable or power saving mode activates press the JOG button to display the function button screen and then select the icon You can select PC or AV This menu is not available when PBP is enabled USB Super Charging Charge the b...

Page 42: ...of bandwidth limitation of the HDMI 1 4 protocol When the setting is not appropriate a blank screen may appear In this case check the specifications of the device Set the HDMI Mode to 1 4 when there is no sound output from the DVD connected to our product This menu is not available when PBP is enabled Source Detection Select either Auto or Manual as the method to recognize input signal Key Repeat ...

Page 43: ...devices graphics card player etc the signal will not output any HDR metadata and thus will not be recognized as an HDR signal In this case Local Dimming needs to be enabled manually so as to ensure optimal HDR effects The HDR High Dynamic Range technology implements video images that are very similar to the images seen through human eyes by finely adjusting the contrast of the source Game Picture ...

Page 44: ... can be enabled 3 When the Xbox One S plays a Microsoft Xbox HDR game or a UHD Blu Ray disc with the UHDA or HDR logo the HDR effect can be enabled 4 When PS4 PS4 Pro plays a Sony PS HDR game the HDR effect can be enabled For information about the Xbox One S PS4 Pro games that support HDR visit the official Xbox PS4 websites When the HDR is enabled automatically some functions such as Color Eye Sa...

Page 45: ...installation The Easy Setting Box icon may not appear depending on the computer system and the product specifications If the shortcut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environment System Requirements OS Hardware Windows 7 32Bit 64Bit Windows 8 32...

Page 46: ...esolution may vary depending on the computer system settings and cables Check the following Installation issue PC mode The screen keeps switching on and off Check the cable connection between the product and PC and ensure the connectors are locked Blank spaces are found on all four sides of the screen when an HDMI or HDMI DVI cable is connected to the product and PC The blank spaces found on the s...

Page 47: ...ed Change the Color settings White does not really look white Change the Color settings There is no image on the screen and the power LED blinks every 0 5 to1 second The product is operating in power saving mode Press any key on the keyboard or move the mouse to return to normal operating mode Text is blurry If using a Windows OS e g Windows 7 Windows 8 Windows 8 1 orWindows 10 Go to Control Panel...

Page 48: ...hange the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 8 Windows 8 1 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 10 Early version Go to Settings System Display Advanced display settings and adjust the resolution Windows 10 Version 1703 a...

Page 49: ... installation settings if desired Panel Dots Pixels Due to the nature of the manufacturing of this product approximately1 pixel per million 1ppm may be brighter or darker on the LCD panel This does not affect product performance The above specifications are subject to change without notice to improve quality This device is a Class B digital apparatus For detailed device specifications visit the Sa...

Page 50: ...y referring to the graphics card user manual Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V IBM 720 x 400 31 469 70 087 28 322 MAC 640 x 480 35 000 66 667 30 240 MAC 832 x 624 49 726 74 551 57 284 MAC 1152 x 870 68 681 75 062 100 000 VESA DMT 640 x 480 31 469 59 940 25 175 VESA DMT 640 x 480 37 861 72 809 31 500 VESA DMT 640 x 480 37 500 75 000 31 500 V...

Page 51: ...ime required to scan a single line from the left to the right side of the screen is called a horizontal cycle The reciprocal number of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures The repeat frequency is called vertical frequency or refresh rate ...

Page 52: ...am If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage is c...

Page 53: ...t or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailerwhere they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Busi...

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