English
85
10
Appendix
PROBLEM
SOLUTION
Forgot password
•
Press the
MENU
button to display home menu.
Press the
STOP
( ) button on the front panel of the product for more
than 5 seconds with no disc inserted.
Don’t use this unless absolutely necessary.
•
When the factory default settings are restored, all stored user BD data is
deleted.
If you experience other problems.
•
Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
•
If the problem still cannot be solved, please contact your nearest Samsung
authorized service centre.
The picture is noisy or distorted
•
Make sure that the disc is not dirty or scratched.
•
Clean the disc.
No HDMI output.
•
Check the connection between the TV and the HDMI jack of the product.
•
Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input
resolution.
Abnormal HDMI output screen.
•
If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared through AllShare,
but I cannot see the files.
•
AllShare shows only files corresponding to the Image, Music, and Movie
categories. Files that do not correspond to these categories may not be
displayed.
Video is played intermittently.
•
Check if the network is stable.
•
Check if the network cable is properly connected and if the network is not
overloaded.
•
The wireless connection between the DLNA compatible device and the
product is unstable.
Check the connection.
AllShare connection between BD-HDD
Combo and PC is unstable.
•
The IP address under the same subnetwork should be unique. If they are
not, IP interference can cause this phenomenon.
•
Check if you have a firewall enabled.
If so, disable the firewall function.
