Problem
Checkpoint
Solution
There is
a strange
sound
coming from
the product.
• Check if the product is
horizontally leveled.
• Make sure the product is
horizontally leveled.
• Check if there’s any
foreign substance in
inside of the product.
• Please contact the Samsung
service center
• Do you hear strange
grinding, or jamming
sound?
• Please contact the Samsung
service center.
The cleanness
indicator is
permanently
turned on
red.
• Is there dust or some
smelly substance that
you cannot locate in the
room?
• Does the color of the
indicator change when
the unit is moved to a
clean room?
• Do you clean the dust
and odor sensors
regularly?
• Clean the dust and odor
sensors.
• If the sensor indicator stays
red even after cleaning the
dust and odor sensors and
moving the unit to a clean
room, it may be because of
a sensor or wiring error. In
this case, please contact the
service center.
Although the
cleanness
indicator is
kept red or
orange, the
airflow speed
does not
change.
• Is Auto mode selected?
• Set the mode to Auto mode.
When the mode is set to
Strong, Weak or Sleep mode,
the airflow speed does not
change.
The indicator
is odd.
• Is the Auto mode
indicator ( ) blinking?
• This indicates that the unit is
out of order. Please contact
the service center.
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