Samsung 32T5372 E-Manual Download

Page: 136 / 205

External Device Connectivity Issues

When the TV has difficulties connecting to external devices such as a PC, game console or mobile device, these
steps may help resolve the problem.

The problem

Try this!

The "Mode Not Supported" message
appears.

Adjust the output resolution of the external device to a resolution supported by
the TV.

The video is OK but there is no audio.

If you are using an HDMI connection, check the audio output setting on your PC.

If you are using a DVI to HDMI cable, a separate audio cable is required.

To listen to the computer sound, connect external speakers to the audio output
connection of the computer.

I want to connect to a PC and mobile
device via screen mirroring.

To wirelessly connect the TV to your PC, read the instructions at

Screen

Sharing (Wireless)

Connection Guide

, and then try to connect.

•

Source

Connection Guide

Screen Sharing (Wireless)

Confirm that the TV and your PC are connected to the same network.

To wirelessly connect the TV to your mobile device, read the instructions at

Smartphone

Screen Sharing (Smart View)

Connection Guide

, and then try

to connect.

•

Source

Connection Guide

Smartphone

Screen Sharing

(Smart View)

If the TV has difficulties connecting to your PC or mobile device due to
surrounding radio interferences, change the frequency of the wireless access
band, and then try to connect.

No screen appears when connecting the
TV to an external device.

For more information about how to connect an external device, run

Connection

Guide

•

Source

Connection Guide

Make sure that the external device is connected securely and turned on. Move
to

Sources

to switch to other input sources.

•

Source

Sources

Using

HDMI Troubleshooting

, you can check the connection to HDMI cable and

external devices (takes approximately 2 minutes).

•

Source

Connection Guide

Video Device

HDMI

Troubleshooting

When using a set-top box or cable box, check the broadcast signals or the
network that is connected to the external device.

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Summary of Contents for 32T5372

Page 1: ...ve more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Menu Learning Screen link below Menu Learning Screen Link ...

Page 2: ... 65 Using a Personal Favourites List 66 TV Viewing Support Functions Picture and Sound 73 Adjusting the Picture Quality 75 Setting the Viewing Environment for External Devices 77 Picture Support Functions 79 Configuring a Sound Mode and Expert Settings 81 Using the Sound Support Functions System and Support 83 Using the Time Functions and the Timers 86 Using the Auto Protection Time and Energy Sav...

Page 3: ...sting service FAQ The TV Screen does not Display Properly 148 When the TV screen does not display properly The TV does not Turn On 155 When your TV does not turn on The Picture is Distorted or No Sound Comes Out of the Sound Bar 161 When the TV does not connect with an external device properly Internet Access is not Available 166 When the TV can t connect to the Internet There is No Sound or the S...

Page 4: ...enu Learning Screen 190 Using the accessibility menu 194 Using the TV with Voice Guide on 196 Using the guide 198 Using Schedule Viewing 199 Using the Channel List 201 Using Smart Hub 204 Launching the e Manual 205 Using Bixby ...

Page 5: ...me models Check the HDMI port name of the purchased product s model Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay Tap View PC HDMI Screen Sharing Wireless Apple AirPlay Input Device Keyboard Mouse USB Gamepad Bluetooth Device Game Console HDMI External Storage USB Flash Drive Hard Disk Drive HDD Using HDMI Troubleshooting you can check the connection to HDMI cabl...

Page 6: ...you connect a cable box or satellite box It is best to connect the both connectors using a Multi Switch or DiSEqC Switch etc and to set Aerial Connection Type to Dual A connection method may differ depending on the model or geographical area The DVB T2 system may not be supported depending on the geographical area 6 ...

Page 7: ...ettings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues in Troubleshooting Use a CAT 7 STP type cable for the connection Shielded Twisted Pair The TV will not be able to connect to the Internet if your network speed is below 10 Mbps This function may not...

Page 8: ...Wireless Make sure that you have the wireless access point s SSID name and password settings before attempting to connect The network name SSID and security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information 8 ...

Page 9: ... list and enter the network name SSID If your wireless access point has a WPS or PBC button select Use WPS at the bottom of the list and then push the WPS or PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select ...

Page 10: ...ting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorised third party custom controller is in...

Page 11: ...ng mobile devices with Android 8 1 or higher 1 Enable Tap View on your mobile device For more information about configuration refer to Enabling the Tap View below for how to set 2 Turn on the screen of your mobile device 3 Tap your mobile device on the TV The TV screen switches to mobile device s screen 4 Watch the mobile device s screen on the TV screen This function enables mirroring Smart View ...

Page 12: ...name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 12 ...

Page 13: ...video signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and ...

Page 14: ...the device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an exte...

Page 15: ... can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Remote Access Connection Guide Displays device connection instructions For more information about the Connection Guide...

Page 16: ...ion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardised by the IEEE Use a cable shorter than 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPort ports i...

Page 17: ...al The Screen Sharing Smart View feature may not operate smoothly in a 2 4 GHz environment For better experience 5 0 GHz is recommended 5 GHz may be available depending on the model To use Wi Fi Direct the mobile device must support the Wi Fi Direct function To check whether your mobile device supports Wi Fi Direct function refer to the mobile device s user manual The mobile device and your Smart ...

Page 18: ...DMI CEC function to operate external Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause signals from the remote control to be transmitted improperly...

Page 19: ...y not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote control may not wor...

Page 20: ... function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available de...

Page 21: ...y Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in the menu may differ depending on...

Page 22: ...the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommend text Options Predict Next Character The image on your TV may differ from the image above depending on the model and geographical area 1 Recommend text When you type a word you want to use as a search term this function displays related sugges...

Page 23: ...currently Recommend text Reset Recommended Text Memory Accented Character Preview Predict Next Character when using direction buttons Language 3 Predict Next Character Each time you type a character on the virtual keyboard the next characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one 23 ...

Page 24: ...t be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Terms Privac...

Page 25: ...d geographical area On the Home Screen you can easily run the apps you have used previously or frequently The apps can also be moved or deleted from the screen 1 Settings When the focus is moved to Settings a list of quick settings icons appears above the top of the menu You can quickly set frequently used functions by clicking the icons e Manual You can open the user manual embedded in your TV 25...

Page 26: ...tch To turn Game Mode on or off press the Select button For more information about Game Mode refer to Setting the Viewing Environment for External Devices This function is only available when an external input source is being used This function may not be supported depending on the model or geographical area Subtitle You can watch TV broadcasts with subtitles To activate deactivate the Subtitle fu...

Page 27: ...V screen To change the Contrast Enhancer setting press the Select button Digital Output Audio Format You can select an output format for digital audio Note that the Dolby Digital option is only available via HDMI eARC for external devices that support the Dolby Digital format HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model Colour Space You can set the...

Page 28: ...ivacy Choices Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account For more information about the Samsung Account refer to Using a Samsung account Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to broadcast a scheduled programme or when an event occurs on a r...

Page 29: ...a payment using their associated app Some content may be restricted depending on your network conditions and your subscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported depending on the model or geographical area Art When you are not watching TV or when t...

Page 30: ...al button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control 8 Removing an item on the Home Screen Move the focus to the app you want to delete press and hold the Select button on the remote control and then select Remove in option menu The selected app is dele...

Page 31: ...app is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app This function may not be supported depending on the model Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device...

Page 32: ...y Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Account Create Account Sign up for a Samsung accou...

Page 33: ...to your account automatically whenever you turn on the TV click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Cloud storage When resetting or replacing the TV you can also restore its settings with the backed up settings Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settin...

Page 34: ...ing a Remote PC Provides Remote Desktop Connection RDP for remotely connecting to a PC running on Windows and Virtual Network Computing VNC for a PC running on Mac To remotely connect to a PC you must enter the IP address of the remote PC or select a saved profile Enter a correct username and password and select a correct protocol If there is any computer that can be accessed via the same network ...

Page 35: ... Computer icon on Desktop or Windows Explorer and then click Properties 2 Click Advanced System Settings The System Properties window appears 3 Click the Remote tab and then select the Allow Remote Assistance connections to this computer Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the Screen Sharing and Remote Login check box 3 Run the resolution changing app downloaded...

Page 36: ...IP address of the PC you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet View Network properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same...

Page 37: ...content refer to Playing pictures video music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing ...

Page 38: ...ion Guide and then follow the screen instructions This function is available only on mobile devices that support the wireless Samsung DeX Using Office 365 You can read or create a document after accessing the Office 365 website Run the browser in full screen mode URL modification is impossible in the Office 365 page Adding the Cloud Service Select the Add Cloud Service icon Use the bookmarking fun...

Page 39: ...nternet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to Remote Access Pass may not work depending on the site policy To securely access the cloud service you ca...

Page 40: ...nding on the geographical area It is recommended to use the landscape mode in some apps for The Frame Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to...

Page 41: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 42: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 43: ... 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You can rate an app on the View Details screen 7 ...

Page 44: ...nised with a mobile device that supports the Samsung Cloud The available content types are photos videos stories and other content shared through your groups If you have shared content from your groups you can access them in notifications To use the Gallery app you must be signed in to your Samsung account that uses the Samsung Cloud To use this function the PIN number is required This function ma...

Page 45: ...msung Cloud 2 View Daily View Monthly Sort the content by day or month 3 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in 4 Gallery Settings Set a PIN for screen lock to restrict access to the Gallery app or view the terms and condition 45 ...

Page 46: ...he SmartThings app installed on them You can receive notifications about the statuses of your connected devices To use this function you must be logged in to your Samsung account This function may not be supported depending on the model or geographical area 1 Location selection list Press the Select button to identify all connected devices or the devices specific to a location 2 Samsung Account Go...

Page 47: ...ed on the server Please refer to the user guide of the SmartThings app on your mobile device for more details Controlling your TV with the mobile SmartThings app You can register your TV and use some features of the TV through the SmartThings app on your mobile device Using the e Manual Control and read the manual embedded in your TV Launching the e Manual Settings Support Open e Manual You can vi...

Page 48: ...ect an item from the search results to load the corresponding page 2 Site Map It displays the lists for each item in e Manual 3 Index Select a keyword to navigate to the relevant page This function may not be supported depending on the model or geographical area 4 Moving to FAQ You can find the troubleshooting of the selected symptom 5 Recently Viewed Topics Select a topic from the list of recentl...

Page 49: ...n Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 Link Access an underlined topic referred to on an e Manual page immediately 49 ...

Page 50: ...Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Internet Internet Menu Samsung Pass Settings With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering your ID and password However this Samsung Pass login ...

Page 51: ...ia content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following fun...

Page 52: ...ontent may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia content on a USB device 1 Connect a USB device to the USB port 2 When a pop up message appears on the screen sel...

Page 53: ...ions may not be supported depending on the model or geographical area The available buttons and functions may differ with the content you are viewing or playing Pause Play Pauses or plays the multimedia content You can use the following functions when the video is paused Note that with the video paused the TV does not play audio Slow Rewind or Slow Forward Allows you to play a video slowly backwar...

Page 54: ... previous or the next multimedia content file Rewind Fast Forward Rewinds or fast forwards the multimedia content To increase the rewind or fast forward speed up to 3 times faster than normal select the button repeatedly To return to normal speed select the option or press the button Repeat Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedl...

Page 55: ...s transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the...

Page 56: ...you are not signed in to your Samsung account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the geographical area Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons Press and hold the button on your Samsung Smart Re...

Page 57: ...ou can delete a voice ID after selecting My Profile When the voice ID is deleted its icon also disappears If you are signed out of your Samsung account select My Profile to sign in 2 Tutorials The popup window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in B...

Page 58: ...you do not want to see the recommended commands set Voice Hint to Off Settings General Voice Voice Hint 5 All Services You can learn the voice commands that let you use Bixby in various situations Use the directional buttons to move to the desired command and then press the Select button You can operate the TV with various voice commands Read Before Using Bixby The supported voice interaction lang...

Page 59: ...our Service Provider is not completed you can complete it using Reset Settings General Reset Try Now Service provider settings in initial setup may not be supported on geographical area To use the voice text input function and the search function you must consent to provisions allowing third parties to collect and use your voice data To use the Bixby function you must Agree to Smart Hub s Terms of...

Page 60: ...can edit the channel list or create favourite channel lists Using the Guide See an overview of each channel s programme lineup Live TV Guide Try Now Guide Channel List Recommended The image on your TV may differ from the image above depending on the model and geographical area 60 ...

Page 61: ...settings in initial setup To view the Guide you must first set the TV s clock Settings General System Manager Time Clock Service provider settings in initial setup may not be supported on geographical area Move the focus to the programme you want in the Guide and then press and hold the Select button You can use the following functions Schedule Viewing You can schedule the viewing of a broadcast s...

Page 62: ...ight directional buttons Press the Select button and then select Schedule Viewing to schedule viewing of that programme Using schedule viewing to view programmes at a specified time on a specified date Live TV Schedule Manager Add Viewing To schedule a viewing set the values for Aerial Channel Repeat Date and Start Time of the broadcast programme to view and then select Save Check the current time...

Page 63: ...Displays the channels that have been automatically searched The channels received to the currently selected Terrestrial Cable or Satellite are displayed Samsung TV Plus While the TV is connected to the Internet you can watch popular programmes or highlights for each theme through a virtual channel at any time As with regular channels the TV provides the daily programme schedules for Samsung TV Plu...

Page 64: ...ettings Broadcasting Apply Channel Lock to On For more information about how to set your password refer to Setting up a password Rename channel After selecting a channel to change in Edit Channels select Rename channel to change the channel name You can rename only one channel at a time This function is only available for analogue broadcasts Change Number After selecting a channel to change in Edi...

Page 65: ...ist 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add Channels to add the selected channel in the Favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions are available Add Channels In the channel list select one or more channels to add in the favourites list and then select...

Page 66: ...to Tuning Settings Auto Tuning This function may not be supported depending on the model or geographical area If the TV is connected to a cable box or satellite box you do not need to do this The DVB T2 system may not be supported depending on the geographical area The Auto Tuning Settings may not appear depending on the model or geographical area Selecting the cable network search option Settings...

Page 67: ...ay not appear depending on the model or geographical area Checking digital channel signal info and strength Settings Support Device Care Self Diagnosis Signal Information Try Now If your TV is attached to a separate over the air antenna you can use the signal strength information to adjust the antenna for increased signal strength and improved HD channel reception Signal Information is only availa...

Page 68: ... This function may not be supported depending on the model or geographical area This function is useful for controlling what programmes children can watch on the TV based on their ratings Programme Rating Lock does not however block programmes originating from external sources such as Blu ray players DVD players or USB files Every time you access Programme Rating Lock you must enter the security P...

Page 69: ... CICAM and information of CAS Conditional Access System CICAM PIN Manager Manage Common Interface Common Access Module CICAM PIN Save PIN or change stored PIN and then set other PIN options This function may not be supported depending on the model or geographical area Descramble Mode CAM video transcoding Configures the setting to transcode the video codec from the CAM automatically Turn it Off if...

Page 70: ...ings Manual Tuning Analogue Channel Tuning Select New and configure Programme Colour System Sound System Channel and Search to scan for analogue channels Then select Store to store the scanned channels in the TV This function is only available for analogue broadcasts Fine tuning analogue broadcasts Settings Broadcasting Expert Settings Fine Tune Try Now This function is only available for analogue...

Page 71: ...adcasting Expert Settings Satellite System You can configure a set of satellite dish settings before performing a channel scan This function may not be supported depending on the model or geographical area Changing teletext language Settings Broadcasting Expert Settings Teletext Language Settings Teletext Language You can set or change the teletext language To watch the teletext broadcast in your ...

Page 72: ...tions TVkey Menu Show TVkey Interface menu Delete TVkey Operator Profile Show the TVkey operator list to delete This function may not be supported depending on the model or geographical area Reading digital text Settings Broadcasting Expert Settings Digital Text MHEG You can use this function when you watch a broadcast that includes both text and multimedia content This function is only available ...

Page 73: ...g environments Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching This function may not be supported depending on the model or geographical area FILMMAKER MODE may look ...

Page 74: ... Now When LED Clear Motion is set to On the screen appears darker than when it is Off This function may not be supported depending on the model Contrast Enhancer Try Now Film Mode Try Now This function is only available when the input signal is TV AV Component 480i 576i 1080i or HDMI 1080i Colour Tone Try Now White Balance Try Now Gamma Try Now Shadow Detail Try Now RGB Only Mode Try Now This func...

Page 75: ...and Sound Mode are switched to Game automatically Sound Mode may not be automatically switched depending on the selected audio device on the Sound Output menu When Game Mode is set to On some functions are not available To use a different external device on the same port remove the game console connection set Game Mode to Off and then connect the external device to the port The Game Mode functions...

Page 76: ...Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals This function may not be supported depending on the model or geographical area Using HDMI black level Settings General External Device Manager HDMI Black Level Try Now Use HDMI Black Level to adjust the...

Page 77: ...function may not be supported depending on the model or geographical area PIP is not available while Smart Hub is active Playing a game or using the karaoke function on the main screen can result in lower PIP picture quality The PIP function is only available under the following conditions 1 The main screen s source is a Component or HDMI connection 2 The input resolution is less than FHD Full HD ...

Page 78: ...upported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI connector This function may not be supported depending on the model or geographical area Fit to screen Try Now Fitting the picture to the screen This function may not be s...

Page 79: ...Equaliser Try Now This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify The name and properties of this function may appear differently depending on the connected external device HDMI eARC Mode You can connect an audio device that supports eARC via HDMI eARC Muting occurs temporarily during device connection This function may not be supported depending on ...

Page 80: ...dio device connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model Auto Volume Try Now Automatically adjusts the sound to a certain level when changing channels or switching to another ext...

Page 81: ...devices to the TV They must be paired using the TV s Bluetooth function Refer to the user manual for your audio device such as Bluetooth speaker sound bar and headphones for detailed connection and usage If the TV fails to find a Bluetooth audio device place the device closer to the TV and then select Refresh When you turn on a paired Bluetooth audio device the TV detects it automatically and then...

Page 82: ...surround sound configurations with or without a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV Surround sound configurations with a so...

Page 83: ...cted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna The accuracy of the time information...

Page 84: ... depending on the model or geographical area GMT Set Greenwich Mean Time GMT DST Automatically adjusts for Daylight Saving Time DST Changing the current time Settings General System Manager Time Clock Time Offset Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to receive time information through normal broadcast ...

Page 85: ...t period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes This function may not be supported depending on the model or geographical area Turning off the TV using the off timer Settings General System Manager Time Off Timer You can set Off Timer to shut off the TV automatically at a specific time O...

Page 86: ...atically adjusts the brightness level of the TV according to the ambient light level to reduce power consumption If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level you can select Minimum Brightness to manually adjust the minimum screen brightness Minimum Brightness Try Now When Ambient Light Detection is turned on you can manually adjust the minimum brightn...

Page 87: ...connect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto update Try Now If the TV is connected to the Internet you can have th...

Page 88: ... AD SUBT button or press and hold the MUTE button for 1 second or more You can easily turn on or turn off the functions such as Voice Guide Picture Off Audio Description Subtitle High Contrast Enlarge Learn TV Remote Menu Learning Screen Multi output Audio Slow Button Repeat Accessibility Settings etc Even if the Voice Guide is set to Off or muted the voice guide for Accessibility Shortcuts is ena...

Page 89: ...guage However some languages are not supported by Voice Guide even though they are listed in the TV Language English is always supported For more information about the TV Language settings refer to Changing the menu language Changing the volume speed pitch and the TV background volume of the Voice Guide You can configure the volume speed pitch and the TV background volume of the voice guide Audio ...

Page 90: ...available Enlarging the font for the visually impaired Settings General Accessibility Enlarge Try Now You can enlarge the size of the font on the screen To activate set Enlarge to On Learning about the remote control for the visually impaired Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the positions of the buttons on the ...

Page 91: ...D or Blu ray player and the player s remote control Subtitle Turns on or off the subtitle Subtitle Mode Sets the subtitle mode Subtitle Language Sets the subtitle language Spoken Subtitles Listen to an audio version of the subtitles Only available with broadcasts that provide this service This function may not be supported depending on the model or geographical area Selecting the broadcasting subt...

Page 92: ...or geographical area When you connect the Bluetooth headphone to the TV Multi output Audio is activated For more information about connecting Bluetooth devices to the TV refer to Listening to the TV through Bluetooth devices Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of the re...

Page 93: ...on may not be supported depending on the model or geographical area Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Settings menu under each Voice Assistant Settings General Voice Voice Assistant To enable the Settings menus for each Voice Assistant log ...

Page 94: ...wn to reset the PIN to 0000 for France and Italy 1111 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up On the standard remote control Press button Volume Up Press RETURN button Volume Down Press RETURN button Volume Up Press RETURN button Selecting Usage or Retail Mode Settings General System Manager Usage Mode Try Now You can set the TV for retail environments by se...

Page 95: ...gs You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area Restoring the TV to the factory settings Settings General Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the security PIN and then select Reset All sett...

Page 96: ...te Browsing Data Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when a recorded video is being played back An application on broadcast channel may malfunction temporarily depending on the circumstances of the broadcast station or application provider An application on HbbTV usually operates only when the TV i...

Page 97: ...rted depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE slot To attach the CI CARD Adapter to the TV follow these steps 1 Insert the CI CARD Adapter into the two holes on the back of TV Please locate the two holes at the back of the TV above the COMMON I...

Page 98: ...CI Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMON INTERFACE slot as shown in the image below 98 ...

Page 99: ...ed please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a CI or CI CARD from a local cable service provider When removing the CI or CI CARD carefully pull it out with your hands since dropping the CI or CI CARD may cause damage to it Insert the CI or CI CARD...

Page 100: ...isplayed To change the Teletext page On the Samsung Smart Remote Press the numeric button on the virtual numeric pad On the standard remote control Press the numeric button On the Samsung Smart Remote TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX MIX button the teletext mode changes in the order of Full TTX D...

Page 101: ...To undo press it again On the standard remote control On the standard remote control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon printed on a remote control button and then press the found button TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX ...

Page 102: ...LIST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the next Teletext page 3 CH Page Down Displays the previous Teletext page 5 INFO Reveal Conceal Displays or hides the hidden text answers to quiz games for example To display the normal screen press it ag...

Page 103: ... Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the current broadcast To undo press it again Typical Teletext page Part Contents A Selected page number B Broadcasting channel identity C Current page number or search indications D Date and time E Text...

Page 104: ...Default A2 Stereo Mono Mono Automatic change Stereo Stereo Mono Automatic change Dual Dual I Dual II Dual I NICAM Stereo Mono Mono Automatic change Stereo Mono Stereo Automatic change NICAM Dual Mono NICAM Dual 1 NICAM Dual 2 NICAM Dual 1 If the Stereo signal is too weak and an automatic switching occurs select Mono Available only for the stereo signals Available only when the input source is set ...

Page 105: ...s may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your Internet connection and try again Ap...

Page 106: ...e operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently is limited Web browsing speed will differ with the network environment Embedded videos in a web pa...

Page 107: ... communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireless security protocols The TV only supports the following ...

Page 108: ...A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 0 5A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 109: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 109 ...

Page 110: ...and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape aif aiff AIFF A...

Page 111: ...080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported...

Page 112: ...t be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 1 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WM...

Page 113: ...0 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 60 50 AV1 60 40 rm...

Page 114: ...eeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 FHD is supported up to Level 4 1 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M...

Page 115: ...V VRO VOB PS TS SVAF H 264 BP MP HP 1920 x 1080 60 20 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 Motion JPEG 30 20 MVC 60 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 webm WebM VP8 1920 x 1080 60 20 Vorbis rmvb RMVB RV8 9 10 RV30 40 1920...

Page 116: ... data transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 is supported up to Level 4 1 TV does not support FMO ASO RS VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M2 profile WMA1 WMA lo...

Page 117: ...60p 16 9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom This input signal is supported by TU6 TU7 series BET H The input ports for external devices may differ depending on the model and geographical area Installing an anti theft lock ...

Page 118: ...unction is supported by TU6 TU7 series BET H If Input Signal Plus is set to Off Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O 118 ...

Page 119: ...in a blank screen or just the remote control sensor turning on Refer to the user manual of your graphics card for compatible resolutions The native resolution is 3840 x 2160 at 60 Hz with the Input Signal Plus set to On The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock ...

Page 120: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 121: ...al vertical 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 25 Hz 56 250 25 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 5...

Page 122: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 1920 x 1080 60 Hz 67 500 60 000 148 500 3840 x 2160 24 Hz 54 000 24 00...

Page 123: ...0 594 000 4096 x 2160 60 Hz 135 000 60 000 594 000 4096 x 2160 100 Hz 225 000 100 000 1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal vertical 2560 x 1440 60 Hz 88 787 59 951 241 500 2560 x 1440 120 Hz...

Page 124: ...evice may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is exposed to electrical interference from same freque...

Page 125: ...icence The Rovi Guide system is manufactured under licence from Rovi Corporation and or its subsidiaries Patent The Rovi Guide system is protected by patents and patent applications filed in the US Europe and other countries including one or more of the United States patents 6 396 546 5 940 073 6 239 794 issued to Rovi Corporation and or its subsidiaries Disclaimer Rovi Corporation and or its subs...

Page 126: ... Labelling information of the model is shown You can directly access the product information via https eprel ec europa eu qr registration no The registration no can be found on the rating label on your product Turkey only To access the energy labelling information of the model 1 Go to https www samsung com global ecodesign_energy 2 Get the model identifier from the energy label of the product and ...

Page 127: ...m is caused by the TV Picture Test displays a high definition picture you can examine for flaws or faults The problem Try this Flickering and Dimming If your TV is flickering or dimming sporadically you may need to disable some of the energy efficiency features Disable Ambient Light Detection Energy Saving Mode Motion Lighting or Contrast Enhancer Settings General Eco Solution Ambient Light Detect...

Page 128: ...s Picture Expert Settings Brightness Settings Picture Expert Settings Sharpness Settings Picture Expert Settings Colour Settings Picture Expert Settings Tint G R Blurring or Juddering If you notice blurring or juddering on the screen use the Picture Clarity Settings function to resolve the issue Settings Picture Expert Settings Picture Clarity Settings This function may not be supported depending ...

Page 129: ...st receiver such as set top box and IPTV check the connection to the TV Source Connection Guide When the symptom persists contact your service provider The TV image does not look as good as it did in the store Store displays are tuned to a digital UHD channel or HD channel Change the output resolution of your devices such as digital broadcast receiver IPTV and set top box to UHD or HD Be sure to u...

Page 130: ...ttings Picture Expert Settings Colour See if Energy Saving Mode has been enabled Settings General Eco Solution Energy Saving Mode Try resetting the picture Settings Picture Expert Settings Reset Picture There is a dotted line on the edge of the screen Change Picture Size Settings to 16 9 Standard Settings Picture Picture Size Settings Picture Size 16 9 Standard The picture is black and white Use a...

Page 131: ...nal device turns off Expand the reception range of the corresponding HDMI input signal in Input Signal Plus Settings General External Device Manager Input Signal Plus This function may not be supported depending on the model or geographical area If the test picture does not appear or there is noise or distortion the TV may have a problem Contact Samsung s Call Centre for assistance If the test pic...

Page 132: ...and the TV and then try cable connection again The picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to computer sound connect an external s...

Page 133: ...ts it is recommended to use wired connection such as HDMI eARC and Optical HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model Whenever a function is used on the TV or the channel is changed the TV voices the activity The TV explains in voice over the video scenes displayed on the screen Turn off the Voice Guide function in Voice Guide Settings Settings G...

Page 134: ... the Settings General External Device Manager Anynet HDMI CEC is active on your TV HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model I want to turn off and on the TV and audio device at the same time When you connect the Samsung Soundbar to the TV via Bluetooth the power turns off and on together It may not be supported depending on the Samsung Soundbar...

Page 135: ...Auto Tuning Settings General Reset Settings Broadcasting Auto Tuning Settings Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel I want to turn off the subtitles When watching channels with the antenna cable connected run Subtitle Settings Settings General Accessibility Subtitle Settings Some channels ...

Page 136: ...s Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection Guide Smartphone Screen Sharing Smart View If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences change th...

Page 137: ... recognised check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode When the set resolution is not matched the screen may flicker For the PC supported resolution see Read Before Connecting a Computer Supported Resolutions 137 ...

Page 138: ... problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access point is turned on If it is on turn it off wait 1 or 2 minutes and then turn it on Auto IP configuration failed Unable to connect to the network Check if the LAN cable is plugged in on both ends If i...

Page 139: ...urn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at Source press the up directional button to move to Anynet HDMI CEC and then press the Select button Check if the Anynet device is properly connected to the TV and then select Anynet HDMI CEC menu to see if Anynet HDMI CEC is set to On Settings Ge...

Page 140: ... is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your TV with an HDMI cable Some HDMI cables may not support Anynet Check whether the HDMI cable is properly connected Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General Ex...

Page 141: ...the TV and then press and hold the and buttons simultaneously for 3 seconds or more Also if the remote control is not working or slow the batteries might be low or dead If this is the case replace the batteries Alkaline batteries are recommended for longer battery life External devices cannot be operated with the TV remote control Check the cable connection between the TV and external devices When...

Page 142: ...poor The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website Media Files When files don t play this may help resolve the problem The problem Try this Some files are interrupted during playback This problem may occur with unsupported files or high bitrate files Most files can be playe...

Page 143: ...s General Voice Google Assistant Settings With Samsung Smart Remote the following features are available except for voice recognition There is no response even if the voice entry button is pressed Try pairing the remote control with the TV During voice recognition the heavy load message appears and the function does not work Unplug and then plug the TV power cable and then try again after 1 minute...

Page 144: ...il Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base stand from the TV and reassemble it The stand is wobbly or crooked Refer to the Quick Setup Guide and make sure that the stand is assembled correctly PIP is not available PIP is available only when a...

Page 145: ...Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have the latest software version The TV narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button You can tu...

Page 146: ...he problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts linked service accounts Sma...

Page 147: ...or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the standard remote control press and hold the Play button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Settings Support Device Care Request ...

Page 148: ...heck whether the cause is caused by the product or the external environment by broadcasting signals and cables When the TV screen does not display properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Check the antenna and input cable connections ANT IN ANT IN Check the antenna and input cable connections 148 ...

Page 149: ...MI IN Check the antenna and HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or vertical lines 149 ...

Page 150: ...Try changing channels using the remote control Source Press the button select Source choose another input source 150 ...

Page 151: ... run a diagnostic test On the remote control press the button Settings Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Self Diagnosis Picture Test 151 ...

Page 152: ...e on screen instructions to complete the test When a message appears select OK and follow the on screen instructions to complete the test Picture Test Complete Close When a message appears select Close and follow the on screen instructions to complete the test 152 ...

Page 153: ... remote control press the button Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Support Support Device Care Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength 153 ...

Page 154: ...tion Check whether the signal strength is too weak or not Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now 154 ...

Page 155: ...turned off When your TV does not turn on The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 155 ...

Page 156: ...ned on unplug the power cable and plug it back in One Connect Cable One Connect Cable Disconnect and reconnect the One Connect cable between the TV and the One Connect OC Box Make sure that the One Connect cable is not pinched or bent sharply 156 ...

Page 157: ...l to turn on your TV If the remote control sensor turns off when you press the power button your TV is correctly connected to the power supply If the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply 157 ...

Page 158: ... is turned on but the connected external device does not work or any connection problem occurs HDMI IN HDMI IN HDMI IN One Connect Cable One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on 158 ...

Page 159: ... to the device and to the wall outlet If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet HDMI IN HDMI IN HDMI IN One Connect Cable One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box 159 ...

Page 160: ... not be supported depending on the model or geographical area Also make sure that the correct source is selected on the Home Screen Source HDMI IN HDMI IN HDMI IN If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 160 ...

Page 161: ... with an external device properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect OC Box then unplug the power cable and plug it back into the wall outlet 161 ...

Page 162: ...ack into the wall outlet HDMI If the external device supports UHD video use a dedicated HDMI cable 4K for HDMI video playback Component Component If a component cable is used make sure that the coloured connectors are connected to the matching connectors on the external device and the TV The COMPONENT IN port may not be supported depending on the model or geographical area 162 ...

Page 163: ...rts it LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box Make sure that your access point is connected to the Internet If not disconnecting and reconnecting its power cable may be required 163 ...

Page 164: ...le If the problem persists and if your TV uses the One Connect Cable disconnect and reconnect the One Connect Cable to the TV and the One Connect OC Box Ensure that the One Connect Cable is not pinched or bent sharply HDMI eARC HDMI If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable check the HDMI eARC connector on the back of the TV HDMI ARC is supported b...

Page 165: ...and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model 165 ...

Page 166: ... to the Internet The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area No Access Network If your TV is not connected to the internet check the network and the status of your access point On the remote control press the button and move to Settings using the directional button 166 ...

Page 167: ...k Network Status to check the network status General General Network Select Settings General Network Network Status to check the network status General Network Reset Network If the network isn t connected a network reset may be required 167 ...

Page 168: ...perating normally If you are using a wireless access point check the access point location If the access point is too far from the TV move it closer Try rebooting the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot 168 ...

Page 169: ...eneral Network If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 169 ...

Page 170: ...er enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now 170 ...

Page 171: ... cables When no sound comes out of the TV or the sound is breaking up The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 171 ...

Page 172: ...Output Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output TV Speaker Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker 172 ...

Page 173: ...lect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagnostic test On the remote control press the button 173 ...

Page 174: ...Self Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound 174 ...

Page 175: ...nd Expert Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information 175 ...

Page 176: ...o problems select Settings Support Device Care Self Diagnosis Signal Information Signal Information Check whether the signal strength is too weak or not Update now If the same problem continues a software update or factory reset may be required 176 ...

Page 177: ...ttings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try Now 177 ...

Page 178: ...e remote control does not work The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 178 ...

Page 179: ...receiver on your TV Make sure the remote control works properly You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone 179 ...

Page 180: ...If you don t see any infrared signal replace the batteries of the remote control If you don t see any infrared signal replace the batteries of the remote control 180 ...

Page 181: ...The remote control will work more effectively if you point it at the remote control sensor If the same problem continues try using the appropriate SAMSUNG remote control for your TV model 181 ...

Page 182: ...If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 182 ...

Page 183: ...ries including the remote control and features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the button and move to Settings using the directional button Support Support Software Update To enable automatic updates select Settings Support Software Update Aut...

Page 184: ...gs No Access Network If your TV is not connected to the Internet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software version 184 ...

Page 185: ...gs Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version Using a computer connect to www samsung com 185 ...

Page 186: ...Find your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 186 ...

Page 187: ...e and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box 187 ...

Page 188: ...mpleted Do not turn off your TV while the firmware update is in progress Settings After your TV has been reset select Settings Support About This TV and check the new firmware version Support Support About This TV After your TV has been reset select Settings Support About This TV and check the new firmware version 188 ...

Page 189: ...tware version After your TV has been reset select Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto update Try Now Settings Support About This TV Try Now 189 ...

Page 190: ...e to the Learn TV Remote and Menu Learning Screen pages Samsung Smart Remote On the Samsung Smart Remote there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and ho...

Page 191: ...the directional buttons and then press the Select button Running the Accessibility menu functions using Bixby This function is supported only in The Frame To use Bixby the TV must be set up and tuned and must be connected to the Internet You can connect the TV to the Internet during the initial setup or do it later through the settings menu There are many commands you can say to control the TV The...

Page 192: ...y sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on High Contrast To display all menus with an opaque black background and a white font providing maximum contrast If High Contrast is on some Accessibility menus are not available Enlarge You can enlarge important elements on the men...

Page 193: ... service provider Multi output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time The hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of the TV speaker without affecting the volume of the TV speaker allowing both the hearing impaired and their families to listen to the TV at comfortable s...

Page 194: ...the directional buttons to move to Channel List and then press the Select button When Channel List is displayed use the up or down directional buttons to move to the desired channel and then press the Select button Channel button Of the two buttons that protrude from the centre of the Samsung Smart Remote the right one is the Channel button Push up or pull down the Channel button to change the cha...

Page 195: ...s the Select button to view programme information which then appears at the top of the screen Voice Guide will say programme subtitles or audio descriptions if they are available To view more detailed programme information press and hold the Select button Voice Guide will say more details such as a synopsis of the programme Press the left or right directional button to see what you can watch next ...

Page 196: ...s are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again follow the instructions below 1 Press the button to open Smart Hub 2 Press the left directional button to move to Settings 3 Press the Select button to open the TV s Settings menu 4 Use the up and down directional buttons to move to...

Page 197: ...amme on now In the Guide move to the programme currently broadcasting and then press the Select button to go to live TV on the selected channel and programme Other options in the guide In the Guide move to a broadcast scheduled programme and then press the Select button A pop up menu listing the functions below appears Use the up and down directional buttons to move within this menu and then press...

Page 198: ...ave two ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide In the Guide Live TV Guide move to the programme you want to cancel scheduled viewing and then press the Select button Move to Cancel Scheduled Viewing and then press the Select button When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The selected scheduled viewing is...

Page 199: ...al buttons to move within the channel list or use the CH button to go up and down a page at a time You can also use the numeric button to enter a channel number and go to that channel directly Press the directional button in the Channel List to move to the Category list Use the up and down directional buttons to move within this list Press the Select button to choose a category you want from the C...

Page 200: ...ress the Select button The channel list will now show only the channels in this list Channel Type Sorts the list so that it includes channels of a selected type However Channel Type can only be used channels contain the type information This function may not be supported depending on the incoming broadcast signal Sort Sorts the list by Number or by Name This option is only available on digital cha...

Page 201: ...agreement To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with 2 rows Try moving the focus to Live TV or another item on the bottom row The options on the top row change depending on the item selected in the bottom row The buttons to the right of Live TV provide...

Page 202: ...al Output Audio Format Colour Space Device Care and All Settings These function may not be supported depending on the model or geographical area Source You can select an external device connected to the TV For more information refer to Switching between external devices connected to the TV Search A virtual keyboard appears on the screen and you can search for channels programmes titles of movies o...

Page 203: ... Guide is an app that allows you to search for and enjoy various content such as TV shows dramas and movies in one place Universal Guide can recommend content tailored to your preferences You can use this feature on your mobile device with the Samsung SmartThings app To enjoy the content from these apps on your TV they must be installed on the TV When you watch some paid content you may need to ma...

Page 204: ...net indicate a menu item The e Manual contains 2 rows of menu icons Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row Press the Select button to open the section you want to read The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easily see the ...

Page 205: ...ant Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then performs the commanded task If the TV does not understand the command try again with more precise pronunciation This functi...

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