How can I clean my suitcase?
All of our products can be cleaned with a soft washing cloth with tepid water and a mild/PH-
neutral detergent.
Is my product water-resistant?
Most of our products are water-repellent but not waterproof. Consequently, any damage caused
by water, will not be covered by our warranty.
How do I use zipped cases?
Please make sure to always open your zip until the end. If you do not open your zip completely,
you might put too much pressure onto the zip when opening the suitcase, which may cause it to
deform.
Can I put my backpacks in the washing machine?
To ensure fabrics retain their properties, we recommend you to not machine wash, tumble dry,
dy clean, iron or bleach your backpack or other travel bags. Dirt can be removed with a soft
washing cloth with tepid water, and if necessary a mild/PH-neutral detergent
Where is the key for my TSA lock?
Your TSA lock does not come with a key. TSA agents at US Airports are the only people who have access
to these keys. This allows them to open your item for inspection, without damaging the lock. You should
use the 3-dial combination to open and close your item.
I forgot the code on my lock, what should I do?
You will need assistance from an Authorized Samsonite Dealer to unlock your combination lock. For
details on our repair centre, click
How do I set the code on my lock?
Setting the code on your lock is very easy. The item is set to 0-0-0 at the factory, but you can choose
your own 3 digits which you can easily recall (birthday, address, etc.). The lock may differ depending on
the type of item you have, but usually the steps to set the code on your lock are very similar for every
item.
Open your suitcase by sliding or pushing the TSA button. Enclosed in your item you will find
locking instructions. Alternatively please check the video below or visit
and videos that are specifically for your product.
