Samson 3301, Mounting And Operating Instructions, Page: 13 / 16

Customer service
EB 7065 EN 13
10 Customer service
If malfunctions or defects occur, contact the
SAMSON After-sales Service Department
for support. Please send your inquiries to:
service@samson.de
The addresses of SAMSON AG, its subsid-
iaries, representatives and service facilities
worldwide can be found on the SAMSON
website, in all SAMSON product catalogs or
on the back of these Mounting and Operat-
ing Instructions.
To assist diagnosis and in case of an unclear
mounting situation, specify the following de-
tails:
(see section 7 on page 11):
− Model number
− Serial no.
− Temperature and process medium
− Installation drawing showing the exact
location of the controller and all the ad-
ditionally installed components (shut-off
valves, thermometer, control valve etc.)
− For return inquiries: Phone number or e-
mail address