IN THE EVENT OF PRODUCT FAILURE PLEASE CONTACT
SALTMATE OR ITS AGENTS FOR SERVICE DETAILS
WARRANTY CHECKLIST
BEFORE
you contact Saltmate for a warranty claim please ensure you consider
the following points:
1. Have you filled out your warranty registration at
saltmate.com.au/register
2. Do you know what the warranty covers?
- The Power Pack (2 year conditional warranty)
- The Electrolytic Cell (2 year conditional warranty plus 36 month pro rata at RRP)
3. Have you correctly tested your pool water for salt level? Your nearest pool shop
should be able to do this test for you - Ideal range for your Saltmate is 5000 ppm-
6000 ppm. Never below 4000 ppm.
4. Have you cleaned your cell as per the manufacturer’s instructions?
5. Have you read and understood the Saltmate operating manual?
6. Is your Saltmate correctly installed as per the directions in the operating manual?
7. Do you have a copy of the receipt from either the pool builder or retailer where you
purchased the Saltmate?
8. Pro rata warranty pricing is based on the recommended retail price at time of claim.
REGISTER
YOUR SALTMATE PRODUCT ONLINE AT:
saltmate.com.au/register
(or contact Head Office - see page 11 for contact details)
Warranty
