64
Troubleshooting
SIM BLOCKED
If a wrong PIN number is entered three times in succession, your SIM card is
blocked. You must then:
-
Enter "**05*".
-
Enter the PUK (Personal Unblocking Key) code provided by your operator,
and accept.
-
Enter your PIN number and accept.
-
Enter your PIN number again and accept.
After 5 or 10 failed attempts (depending on the type of SIM card), the SIM card is
definitely locked. You must then contact your operator or your SMC to obtain a
new card.
SIM LOCKED
On network providers' request, the handset can only be used with some types of
SIM cards. This message means that the SIM card you are using does not fit
with the phone. Take the SIM card out, and switch the phone back on. If the
message "SIM not present" appears on the screen, you will need to check its
compatibility next to the place where you bought it. If not, please contact your
Customer Services.
No call connection
Check the called number. Check that at least one signal strength bar is present.
If the R icon appears without any operator name being displayed, only
emergency calls are possible.
Check that your call credit with your operator has not been used up.
Check that the SIM card used offers the service that you are requesting and that
its validity has not expired.
Check and deactivate the restriction on outgoing calls if necessary.
The network is overloaded. Call again later.
If the poor call connection persists, contact the hotline.
No call reception
Try to make a call to check that the phone and the network are operational.
Check and deactivate the permanent calls forwarded (permanent calls
forwarded icon displayed). Check and deactivate the restriction on incoming
calls if necessary. If the poor reception persists, contact the hotline.
P
ROBLEM
- S
ITUATION
A
CTIONS
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