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For customers in the United States
effective from the date you purchased the phone, to be
evidenced by presentation of the paperwork stating the
purchase date of the phone. Phones that have been
repaired or replaced as standard during the warranty period
stated above are warranted (parts and labor) until the later
of these two dates: Expiry of the original warranty period of
twelve (12) months stated above; or three (3) months from
the repair or replacement under warranty.
2.
All faulty phones under warranty will be replaced or
repaired free of charge at Brightstar’s option.
3.
You are responsible for sending the phone to the repair
center. In order to repair or replace a phone under warranty,
Brightstar also requires that a legible and unmodified
purchase document, stating vendor's name and address,
date and place of purchase, type of phone and IMEI (to
display the IMEI on your phone's screen, type: *#06#), be
attached to the warranty, and that the information on the
phone identification label be legible and that such label or
any other seal have not been tampered with. The warranty
applies under normal usage for the period outlined above.
Prior to sending the phone for repair, it is your responsibility to
backup at your expense any customized data stored in the
phone (such as phonebook, settings, wallpapers, and
previously downloaded data). BRIGHTSTAR IS NOT
RESPONSIBLE FOR DAMAGE TO CUSTOMER FILES, PROGRAMS
OR DATA. The information or operating elements and the
contents of files will not be re-installed in any case in the
event of loss. Brightstar may decide, at its option, to repair
the phone with new or reconditioned parts, or replace the
phone with a new phone or with a phone in good working
condition. During its repair work Brightstar may make, where
necessary, any technical modifications to the phone where
these modifications do not adversely affect functionality.
