Troubleshooting
105
SIM LOCKED
In certain cases, the handset can only be used with some
types of SIM cards. This message means that the SIM card you
are using does not fit with the phone. Take the SIM card out,
and switch it back on. If the message
SIM not present
appears on the screen, you will need to check its
compatibility next to the place where you bought it. If not,
please contact your after-sales service.
No call connection
Check that the number you have dialled is correct. Check
the presence of at least one white circle of the network
signal reception level indicator.
If the letter E is displayed on the top right corner of the
screen, without any network name displayed, only
emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you
are requesting; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when
necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical
Helpdesk.
No receiving calls
Try to make a call in order to check that the phone and the
network are operational.
Check and deactivate the permanent call forwarding
(permanent call forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when
necessary.
If the problem persists, please contact your Technical
Helpdesk.
