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Troubleshooting
Troubleshooting
The phone won’t start and/or won’t take a charge
The battery has completely lost its charge.
Connect the phone to the charger for between 5 and
30 minutes. The phone will only switch on after it has been
charging for a few minutes.
You may use the phone again when the Start option is
displayed on the screen.
If the phone still won't start after 30 minutes’ charging,
contact customer service.
SIM not present
Check if the SIM card is present and properly
positioned / inserted.
Check the condition of the SIM card. If damaged, please go
back to the operator's shop for advice. Contact your
after-sales service if the message persists.
Incorrect PIN code
An incorrect PIN code has been entered. Be careful! Three
incorrect PIN codes will block the SIM Card.
PIN BLOCKED
If a wrong PIN number is entered three times in succession,
your SIM card is blocked. You must then:
-
Enter the PUK (Personal Unblocking Key) code provided by
your operator, and validate.
-
Enter your PIN number and validate.
-
Enter your PIN number again and validate.
After 5 or 10 failed attempts (depending on the type of SIM
card), the SIM card is definitely locked. You must then
contact your operator to obtain a new card.