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9. Safera’s Warranty
and License Terms
and Conditions
9.1 Applicability of the
Warranty
Safera Oy (”Safera”) gives to its new
products (”Product”) a limited manu-
facturer’s warranty to end users of the
Product in accordance with these Saf-
era’s Warranty and License Terms and
Conditions. The warranty applies to the
Defects (as defined in Section 6) cov-
ered by the warranty, which are notified
to Safera during the warranty period.
This limited warranty does not limit a
consumer’s right to claim the rights ac-
cording to the mandatory applicable
consumer protection legislation.
9.2 Start of the Warranty
Period
The warranty period starts from the date
of the first purchase of the Product. In
case the Product has been installed
ready to a new apartment, the date of
the purchase shall be deemed to be
the date of first purchase of the apart-
ment. In case the Product is installed by
the end user, the end user shall inspect
the Product prior to the installation and
without delay inform the seller of the
Product about the defects or errors in
the Product or its delivery.
9.3 Warranty Period
The warranty period shall be twenty-
four (24) months.
9.3.1 Warranty to a Repaired
Product
Warranty for a Product that has been re-
paired or replaced shall be the original
warranty period of the Product which
was repaired or replaced.
In addition, Safera gives to the spare
parts used in the warranty repair of the
Product an additional three (3) months
warranty starting from handing over of
the warranty repair. Otherwise warranty
repair does not extent the original war-
ranty period.
9.4 Work Included in the
Warranty
Based on the warranty the Defects cov-
ered by the warranty will be repaired or
the Product will be replaced (as Safera
selects) without expense, provided that
Safera was informed about the war-
ranty claim during the warranty period.
The repair or replacement will be made
within a reasonable time during normal
working hours in Safera’s repair shop, in
a repair shop authorized by Safera or in
other place designated by Safera, such
as in the premises where the Product is
installed.
9.5 How to Act
For the warranty service, the end user
shall contact primarily the seller of the
Product. The end user may also contact
Safera or a repair shop authorized by
Safera. Information about the warranty
service is in the Product’s user manual
or on Safera’s website.
Safera, the seller of the Product or a
repair shop authorized by Safera (de-
pending on with whom the end user is
in contact) informs the end user of how
and when the warranty repair will be
performed. In case this has not been in-
formed to the end user within a reason-
able time, the Product shall be delivered
to the nearest Safera’s repair shop or a
repair shop authorized by Safera.
The original parts which have been re-
placed under the warranty shall be Saf-
era’s property and shall be delivered to
Safera.
9.6 Preconditions for Warranty
Repair
Warranty is valid on condition that the
Product has a defect attributable to
material or manufacturing or it other-
wise does not substantially conform to
its written specifications (”Defect”) and
that:
(a) the Defect has been noticed in us-
age conditions deemed normal and
it can be reproduced in such condi-
tions,
(b) the instructions for installation, use
and maintenance have been fol-
lowed,
(c) the Product has been maintained
or repaired by using original spare
parts and supplies,
(d) the warranty claim is made by the
owner of the Product or its repre-
sentative,
(e) the owner of the Product or its rep-
resentative notifies the Defect dur-
ing the warranty period and within
a reasonable time after noticing
it, and shall be responsible for the
Product’s condition until it has been
handed over for repair. Upon the
handing over Safera shall be given
a declaration about the Product’s
purchase date, order references,
itemization of the Defect and de-
scription of the Product’s usage
conditions.
In the event it is noticed, that the Defect
is not covered by the warranty, Safera
has the right to charge for the work and
the expenses caused by searching and
location of the Defect or error accord-
ing to Safera’s valid price list. Safera has
also the right to charge the end user for
an agreed repair of the Defect or error
not covered by the warranty.
For the avoidance of doubt it is stated,
that marketing materials are not Prod-
uct specifications.
9.7 Limitations of Warranty
The warranty does not cover:
(a) repair of Defects, which are due to
normal wear and tear, failures in
installation, use or maintenance,
faulty or deficient repair made by
others than Safera or a repair shop
authorized by Safera, usage condi-
tions in contradiction with the in-
structions or choosing by end user
of a Product that is not suitable for
the use in the premises where the
Product is used or is wrong size or
capacity;
(b) repair of Defects, in case the Prod-
uct has been repaired or modified
by others than Safera’s repair shop
or a repair shop authorized by Saf-
era;
(c) repair of a Defect caused by exter-
nal factors, such as accident, fluc-
tuation of electricity or air condi-
tioning, thunder, fire or water;
