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Questions/Comments - Contact us at 800.824.4387 or 503-266-2231 or [email protected]. For
information regarding Authorized Resellers worldwide visit www.srsmith.com
PRODUCT REGISTRATION & WARRANTY INFORMATION
Register your hoist at
srsmith.com.
Product registration ensures you receive timely information about
product updates and in the event of a warranty issue, helps us process claims more efficiently.
The S.R. Smith warranty becomes effective on the date of manufacture.
To initiate a warranty replacement, Please follow the process outlined below.
1.
Take photos of the damaged product.
a) The photo must include the entire unit
b) Also include one photo or more of the damaged area.
2.
Write down or take a photos of the serial # sticker from the product.
S.R. Smith provides a serial # for every pool hoist we produce. The sticker with the serial number
can be found at the bottom of the mast near the base.
3.
Attach the photos and the serial # to a written request for replacement under the S.R.
Smith warranty.
Please include the following information:
a) Product name and description.
b) Date of purchase and/or date of installation.
c) Description of damage.
d) Shipping address with a contact name and phone number.
4.
Send photos, serial # sticker and your written request by email or mail to
[email protected] or:
S.R. Smith, LLC
PO Box 400
1017 SW Berg Pkwy
Canby, OR 97013
Attn: Warranty Specialist
**
NOTE
: Missing information will result in a processing delay and possibly denial of your claim.
Should you have any questions regarding this process, please contact
S.R. Smith's Warranty specialist at 800.824.4387 or 503.266.2231 or email [email protected]
