Please keep this instruction manual for future reference
TECHNICAL SUPPORT OR REPLACEMENT PARTS
CONTACT INFO
Hours
Monday - Friday
(9:00am to 5:00pm CST)
Email us at:
Visit us at:
www.rushcreekcreations.com
Call us at:
1-844-627-4480 or (414) 332-0500
For all replacement part needs: Please visit us at www.rushcreekcreations.com, click on
CONTACT US and complete all required fields (all fields with asterisks must be completed
before submitting) You will receive a response within 48 hours.
08/02/2016
Rush Creek Creations 11327 W Lincoln Ave. West Allis, WI 53227 www.rushcreekcreations.com
©2016 Rush Creek Creations. All Rights Reserved.
8-rod Rack
Item #
37-0067
Log Furniture Facts
Manufacturer Defects:
90-Day Rush Creek Creations Product Warranty
Care
As with all rustic and log furniture, some cracking (or checking) may develop during the log drying process. Cracking
occurs mainly on the your furniture. Some cracking is to be expected and it is a natural characteristic of all log
furniture.
Cracking usually occurs from the center of the log, cracking outward in one direction as the wood releases
moisture.The degree of cracking will vary from log to log. Some cracks will be wider than others, depending upon the
diameter of the log. Typically, logs that are larger in diameter will have larger cracks. This natural process adds to
the unique rustic appeal of your log furniture.
All Rush Creek Creations products include a 90-day warranty on all parts. Cracking or checking is not considered a
defect and is not subject to the warranty.
If you have any questions or concerns about cracking (or checking) on your Rush Creek Creations log furniture,
please contact us at 1-844-627-4480 or (414) 332-0500. Or, email us at [email protected].
Apply lemon oil with a soft cotton cloth. Do not use products with silicones. This may cause damage to the finish.
Never let the wood get in contact with any type of paint remover.
Connections:
Changes in temperature and humidity will cause the wood to dry out possibly causing the bolts loosen. Check the
bolts periodically to make sure they are still tight. DO NOT put your wood piece directly against hot radiators or
sources of heat. Doing this may cause the wood to dry and crack.
All Rush Creek Creations products have a 90-day from date of purchase warranty. This warrants the retail purchaser
for any Rush Creek Creations product purchased to be free from any defect in materials and construction for 90 days
from the date of purchase.
Defective parts will be replaced at no cost to you. Please send an e-mail to [email protected]
including photos of the defective part(s) and we will send replacements. PLEASE NOTE:Cracks in logs are not
defects. They may develop during the log drying process and do not affect the stability of the piece in any way, and
add to the rustic appeal of your log furniture.
If your product needs service, please be advised that Rush Creek Creations reserves the right to decline service
when the product is found to be excessively worn, altered in any way, or when damage is caused by acts other than
defective workmanship or materials.
This warranty is void if the product has been subject to abuse. For service under this warranty, please contact Rush
Creek Creations. Please provide your receipt as proof of purchase.
A PURCHASE RECEIPT (or other proof of purchase date) will be required before any warranty service is initiated.
All requests for warranty service can be submitted by email, in writing or by contacting our Customer Service
Departmentat: 1-844-627-4480 or email us at [email protected].
IMPORTANT NOTICE! Please contact us before returning the product to the store.
