Runco LightStyle LS-12HBd, Installation & Operation Manual, Page: 114 / 152

Maintenance and Troubleshooting
98 LightStyle™ LS-12HBd Installation/Operation Manual
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5.2
Troubleshooting Tips Table 5-1 provides some general guidelines for troubleshooting problems you may
encounter with the LS-12HBd. If the suggested solutions fail to resolve the problem or if
you encounter an issue not described here, please contact Runco Technical Support.
Table 5-1. Trouble s hooting Chart
S ymptom Po ss ible Cau s e( s ) S olution
The projector does not turn
on. • The LS-12HBd is not
plugged in and switched
on, or the AC outlet is not
active.
• The Dimension Digital
Controller is not plugged in
and switched on, or the
AC outlet is not active.
• The remote control
batteries have run out.
• The serial connection from
the Dimension Digital
Controller to the
LS-12HBd is incorrect.
• Ensure that the LS-12HBd
is plugged in and switched
on, and that the AC outlet
is active.
• Ensure that the Dimension
Digital Controller is
plugged in and switched
on, and that the AC outlet
is active.
• Replace the batteries.
• Ensure that the Pri.
Di s play Control output
from the Dimension Digital
Controller is properly
connected to the RS-232C
input on the LS-12HBd
(see Figure 3-9).
The projector and Dimension
Digital Controller are both on,
but there is no picture and
on-screen menus do not
appear. • Lens cover is on.
• Lamp failed to ignite.
• Faulty or incorrect video
connection between the
Dimension Digital
Controller and the
LS-12HBd.
• Ensure that the lens cover
is off.
• Ensure that the lamp door
is closed. If it is and the
problem persists, replace
the lamp.
• Ensure that the HDMI
output from the Dimension
Digital Controller is
properly connected to the
PRIMARY input on the
LS-12HBd (see Figure
3-9).
The display is on and menus
appear, but there is no
picture. • Incorrect source selection.
• Source component is not
turned on.
• Source component is
connected incorrectly or
not at all.
• Select the correct source.
• Turn on the source
component.
• Check connections from
source component to
Dimension Digital
Controller.
A projected image from a
DVD is split or otherwise
scrambled. • DVD player is connected
to the Component input
and set to progressive
scan mode.
• Turn off progressive scan
on the DVD player. Or,
connect the DVD player to
the HD1 or HD2 input.
Image geometry is incorrect. • Incorrect aspect ratio
selection.
• Select a different aspect
ratio.