Ruckus Wireless ZoneDirector 3000, User Manual, Page: 408 / 430

Importing a Script
Streaming Mode
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Ruckus Wireless, Inc.
Importing a Script
The Import Scripts feature can be used to help Ruckus Support in diagnosing
customer network issues remotely by allowing the administrator to upload a Ruckus-
created script to ZoneDirector themselves. If instructed to do so by Ruckus Support,
go to
Administer > Diagnostics > Import Scripts and click Choose File to upload
a script to ZoneDirector.
Enabling Remote Troubleshooting
The Remote Troubleshooting feature allows Ruckus support personnel to connect
directly to a ZoneDirector deployed at a customer’s site for troubleshooting
purposes. Do not enable this feature unless instructed to do so by Ruckus support.
Figure 218. The Upload Scripts and Remote Troubleshooting features are used by Ruckus
Support in diagnosing customer network issues remotely
Restarting an Access Point
One helpful fix for network coverage issues is to restart individual APs. To do so,
follow these steps:
1 Go to Monitor > Access Points .
2 When the Access Points page appears, look in the Currently Managed APs table
for the particular Access Point record.
The Status column should display “Connected.”
3 Click the Restart icon. The Status column now displays “Disconnected”
along with the date and time when ZoneDirector last communicated with the AP.
After restart is complete and the Ruckus ZoneDirector detects the active AP, the
status will be returned to “Connected.”