AP Diagnostic Information
The AP Diagnostic Information feature can be used to collect AP processor core dump
files from the AP via ZoneDirector. This section will be empty unless there is an AP that
has experienced a core dump.
Figure 260: AP diagnostic information
When an AP processor core dump occurs, a log file will be created and stored on
ZoneDirector, and the AP Diagnostic Information section will list the AP's MAC address,
IP address, Device Name, Description and AP Model. Additionally, two buttons will
appear: a
Download
and a
Delete
button.
Click the
Download
button to download the core dump log file for delivery to Ruckus
Support to assist with troubleshooting, if requested to do so. Click the
Delete
button to
delete this core dump log file.
Figure 261: AP Diagnostic Information buttons
Importing a Script
The Import Scripts feature can be used to help Ruckus Support in diagnosing customer
network issues remotely by allowing the administrator to upload a Ruckus-created script
to ZoneDirector themselves. If instructed to do so by Ruckus Support, go to
Administer
>
Diagnostics
>
Import Scripts
and click Choose
File
to upload a script to ZoneDirector.
Ruckus Wireless ZoneDirector™ Release 10.0 User Guide
352
Troubleshooting
AP Diagnostic Information
