Ross Synergy 2 SD, Installation Manual

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Synergy Series Installation Guide (v18) Installation • 2–41
3. Call Ross Video Technical Support at the number listed on the menu.
4. When you speak to our Technical Support representative, tell them your name, your
facility name, and the Encrypt Code as listed on the menu.
5. You will be given a numeric code that must be entered on the keypad in the Global
Memory Area .
6. Enter the code, and press
ENTER
on the keypad or press
Finished
on the Serial
Number Menu .
This completes the procedure for entering the serial number.
Installing Software Options
Use the following procedure to activate your software options (after entering a new serial number) or
to install a new software option that you have just purchased.
1. Navigate to the Installed Options Menu 1-2 as follows:
• Press HOME B MORE B Setup B Installed Options .
2. Press Software Options to display the Software Options Menu .
3. Press Add Option to display the Enter Serial Number Menu .
Add Option Menu
4. Call Ross Video Technical Support at the number listed on the menu.
5. When you speak to our Technical Support representative, tell them:
• Your name,
• Your facility name,
• The switcher’s serial number,
• The Encrypt Code as listed on the menu, and
Note The Encrypt Code is a random number that is generated each time the
switcher is powered up. Its purpose is to prevent unauthorized
installation of software options. The code remains valid until the
switcher is powered down or reset. The next time the switcher is
powered up, a
new Encrypt Code is generated.
Important
Ensure that your serial number is properly entered. Refer to the section
“
Installing Serial Numbers ” on page 2–40 for more information.