Ross Synergy 2 SD, Installation Manual

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3–16 • Preliminary Cabling and Check Synergy Series Installation Guide (v18)
Basic Troubleshooting
Note the following basic troubleshooting points:
• If you experience any problems with knobs, faders, or the joystick during the
preliminary functional check, there may be a problem with switcher calibration or MLE
communications. Refer to the section “
Switcher Calibration ” on page 11–46 for
instructions.
• If the system is not switching and is not outputting video, there may be a problem with
the reference connection. Check that a valid digital reference is connected to input
1
.
The system will not output video if the reference signal is invalid or not present.
• If you have the USB Removable Media Drive option installed, you may receive the error
message, “
USB Upgrade Failed ” after restoring power to the control panel. Contact
Ross Video Technical Support for more information on correcting this error.
For other switcher problems, please contact Ross Video Technical Support .
Switcher Timeout
If no control panel buttons are touched and no fader arms are moved for a period of 30 minutes, the
switcher goes into a “sleep” mode and all lights are automatically turned off. If this timeout occurs,
press any button or move any fader (or joystick) to “wake” the switcher and turn on all lights.
Please note:
• The switcher does not act on a button push when it is coming out of “sleep” mode.
• The factory default timeout interval is 30 minutes.