Ross QRA-8808, User Manual

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QRA-8808 User Guide (v5.0) Service Information • 29
Service Information
Troubleshooting Checklist
Routine maintenance to this openGear product is not required. In the event of problems with your card, the
following basic troubleshooting checklist may help identify the source of the problem. If the frame still does not
appear to be working properly after checking all possible causes, please contact your openGear products distributor,
or the Technical Support department at the numbers listed under the “
Contact Us ” section at the end of the manual.
1. Visual Review — Performing a quick visual check may reveal many problems, such as connectors not
properly seated or loose cables. Check the card, the frame, and any associated peripheral equipment for signs of
trouble.
2. Power Check — Check the power indicator LED on the distribution frame front panel for the presence of
power. If the power LED is not illuminated, verify that the power cable is connected to a power source and that
power is available at the power main. Confirm that the power supplies are fully seated in their slots. If the
power LED is still not illuminated, replace the power supply with one that is verified to work.
3. Input Signal Status — Verify that source equipment is operating correctly and that a valid signal is being
supplied.
4. Output Signal Path — Verify that destination equipment is operating correctly and receiving a valid signal.
5. Card Exchange — Exchanging a suspect card with a card that is known to be working correctly is an efficient
method for localizing problems to individual cards.
Bootload Button
In the unlikely event of a complete card failure, you may be instructed by a Ross Technical Support specialist to
perform a complete software reload on the card.
To perform a complete software reload on the card
1. Eject the card from the openGear frame.
2. Press and hold the Bootload button, while re-inserting the card into the frame.
3. Release the button. The PWR LED flashes green while the card is waiting for a new software load.
• If a new software load is not sent to the card within 60 seconds, the card will attempt to restart with its last
operational software load.
• Contact Ross Technical Support for the latest software load for your card.
Warranty and Repair Policy
The QRA-8808 is warranted to be free of any defect with respect to performance, quality, reliability, and
workmanship for a period of FIVE (5) years from the date of shipment from our factory. In the event that your
QRA-8808 proves to be defective in any way during this warranty period, Ross Video Limited reserves the right to
repair or replace this piece of equipment with a unit of equal or superior performance characteristics.
Should you find that this QRA-8808 has failed after your warranty period has expired, we will repair your defective
product should suitable replacement components be available. You, the owner, will bear any labor and/or part costs
incurred in the repair or refurbishment of said equipment beyond the FIVE (5) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential damages
(including loss of profits) incurred by the use of this product. Implied warranties are expressly limited to the
duration of this warranty.
This QRA-8808 User Manual provides all pertinent information for the safe installation and operation of your
openGear Product. Ross Video policy dictates that all repairs to the QRA-8808 are to be conducted only by an