Ross Opengear UDC-8625A Series, User Manual, Page: 173 / 174

UDC-8625A Series User Manual (Iss. 11) Appendix F. Service Information • 14–3
Warranty and Repair Policy
The UDC-8625A series card is warranted to be free of any defect with respect to performance,
quality, reliability, and workmanship for a period of FIVE (5) years from the date of shipment
from our factory. In the event that your UDC-8625A series card proves to be defective in any way
during this warranty period, Ross Video Limited reserves the right to repair or replace this piece
of equipment with a unit of equal or superior performance characteristics.
Should you find that this UDC-8625A series card has failed after your warranty period has
expired, we will repair your defective product should suitable replacement components be
available. You, the owner, will bear any labor and/or part costs incurred in the repair or
refurbishment of said equipment beyond the FIVE (5) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or
consequential damages (including loss of profits) incurred by the use of this product. Implied
warranties are expressly limited to the duration of this warranty.
This user manual provides all pertinent information for the safe installation and operation of your
openGear Product. Ross Video policy dictates that all repairs to the UDC-8625A series card are to
be conducted only by an authorized Ross Video Limited factory representative. Therefore, any
unauthorized attempt to repair this product, by anyone other than an authorized Ross Video
Limited factory representative, will automatically void the warranty. Please contact Ross Video
Technical Support for more information.
In Case of Problems
Should any problem arise with your UDC-8625A series card, please contact the Ross Video
Technical Support Department. (Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific
shipping instructions, should you wish our factory to repair your UDC-8625A series card. If
required, a temporary replacement frame will be made available at a nominal charge. Any
shipping costs incurred will be the responsibility of you, the customer. All products shipped to
you from Ross Video Limited will be shipped collect.
The Ross Video Technical Support Department will continue to provide advice on any product
manufactured by Ross Video Limited, beyond the warranty period without charge, for the life of
the equipment.