Ross DRA-8204, User Manual

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DRA-8204 User Manual (Iss. 05) Service Information • 6–3
Warranty and Repair Policy
The DRA-8204 is warranted to be free of any defect with respect to performance, quality,
reliability, and workmanship for a period of FIVE (5) years from the date of shipment from our
factory. In the event that your DRA-8204 proves to be defective in any way during this warranty
period, Ross Video Limited reserves the right to repair or replace this piece of equipment with a
unit of equal or superior performance characteristics.
Should you find that this DRA-8204 has failed after your warranty period has expired, we will
repair your defective product should suitable replacement components be available. You, the
owner, will bear any labor and/or part costs incurred in the repair or refurbishment of said
equipment beyond the FIVE (5) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or
consequential damages (including loss of profits) incurred by the use of this product. Implied
warranties are expressly limited to the duration of this warranty.
This DRA-8204 User Manual provides all pertinent information for the safe installation and
operation of your openGear Product. Ross Video policy dictates that all repairs to the DRA-8204
are to be conducted only by an authorized Ross Video Limited factory representative. Therefore,
any unauthorized attempt to repair this product, by anyone other than an authorized Ross Video
Limited factory representative, will automatically void the warranty. Please contact Ross Video
Technical Support for more information.
In Case of Problems
Should any problem arise with your DRA-8204, please contact the Ross Video Technical Support
Department. (Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific
shipping instructions, should you wish our factory to repair your DRA-8204. If required, a
temporary replacement frame will be made available at a nominal charge. Any shipping costs
incurred will be the responsibility of you, the customer. All products shipped to you from Ross
Video Limited will be shipped collect.
The Ross Video Technical Support Department will continue to provide advice on any product
manufactured by Ross Video Limited, beyond the warranty period without charge, for the life of
the equipment.