Ross 4500DR-204-03, User Manual

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ACO-4500 User Guide (v3.0) Troubleshooting • 53
a. Check again that all connections have been made.
b. Verify that the IP Address and IP Mask values were entered correctly in 2
c. Power off the ACO-4500.
d. Repeat steps 1 to 3.
5. If the ACO-4500 still cannot be found, contact Ross Video for further assistance.
6. There are 3 files that consist of a full upgrade. Only newer files than those on the unit need be installed. The
order they should be installed is as follows:
a. Pattern File (PatFile_xxxxx.ata)
b. FPGA File (XilFile_xxxx.ata)
c. Software File (ArmFile_xxxx.ata)
7. For each file:
a. Click
Open File
to display the Open File dialog.
b. Select the relevant “*.ata” file.
c. Click
OK
to load the file into the Ross System Update Tool and close the Open File dialog.
d. Click
Send to Device
.
e. If this is the first file to be uploaded, you will be asked to confirm the upload.
8. Monitor the upload:
a. The software will put the ACO-4500 into Bootload mode.
b. The Ross System Update Tool erases the old ACO-4500 file.
c. The Ross System Update Tool uploads the new file to the ACO-4500.
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Upload of a file takes approximately 1 minute.
d. The status messages field in the Ross System Update dialog confirms that the upload was completed
successfully.
e. If the upload was not successful, click
Send to Device
again and monitor the process.
9. Once all files have been uploaded successfully, power-cycle the ACO-4500.
10. Verify the software version of the ACO-4500 in DashBoard as follows:
a. Launch the DashBoard client software on your PC.
b. Locate the ACO-4500 in the Basic Tree View in DashBoard.
c. Expand the ACO-4500 main node in the tree view.
d. Double-click the Slot 0: ACO-4500 sub-node.
e. Select the System Report tab.
f. Verify the values in the provided fields match the file(s) you uploaded.
Your ACO-4500 is now upgraded and ready for use.