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Troubleshooting and notifications
R&S
®
SMM100A
1010
User Manual 1179.1341.02 ─ 05
2. Select "System Config > Setup > Maintenance > Create R&S Support Information".
3. In the "Create R&S Support Information" dialog, navigate to the
/usb
directory.
Enter the support filename, for example
RSSupport_DeviceInfo
.
The error information and further required data are collected automatically.
The support file
RSSupport_DeviceInfo.tar.gz
is created and stored in the
/
usb
directory.
Collect the error information and attach it to an email in which you describe the
problem. Send the email to the customer support address as listed on the Internet
(
To remove sensitive data
► For information on how to handle or remove the sensitive data from your instru-
ment, refer to the description "R&S
SMM100A Instrument Security Procedures".
Packing and transporting the instrument
► If the instrument has to be transported or shipped, see
14.9
Contacting customer support
Technical support – where and when you need it
For quick, expert help with any Rohde
&
Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde
&
Schwarz products.
Contacting customer support