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Rockwell Automation Publication 20P-TG002B-EN-P - February 2018
Chapter 2
Component Test Procedures
Create a Fault Report
A Technical Support wizard is available in the DriveExecutive and Connected
Components Workbench software application. The wizard gathers
information about the hardware, firmware, non-default parameters, and the
fault and alarm queues, including time stamps. The logged data can be saved as
a text (.txt) file.
Complete fault reports are critical for analysis and repair of modules returned
to the factory. At a minimum, perform and record the following:
• Record the contents of the fault queue (faults and times of occurrence).
See the PowerFlex Digital DC Drive User Manual, publication
, for detailed Fault and Alarm codes and descriptions.
• Make a record of any burn marks on the printed circuit boards, cabling,
bus bars, and SCR modules.
• Make a record of any liquid and condensation marks on the printed
circuit boards, components and mechanical parts.
• Make a record of the amount of dust and other additional particles on
the drive and drive components.
• Make a record of any mechanical damage to the drive and drive
components.
• Record the size and type of main fuses.
• Record any other important marks and damage.
What You Need When You
Call Tech Support
When you contact Technical Support, please be prepared to provide the
following information:
• Order number
• Product catalog number and drives series number (if applicable)
• Product serial number
• Firmware revision level
• Most recent fault code
• Your application
You can use the table below to record the data provided in each PowerFlex DC
drive parameter listed.
Param(s)
Name
Description
Parameter Data
1349
Status1 at Fault
Captures and displays Par 381 [Drive Status 1] bit pattern at the time
of the last fault.
1350
Status2 at Fault
Captures and displays Par 382 [Drive Status 2] bit pattern at the time
of the last fault.
1351…1360 Fault x Code
A code that represents the fault that tripped the drive. The codes will
appear in these parameters in the order they occur (for example,
[Fault 1 Code] = the most recent fault).
1361…1370 Fault x Time
The time between initial drive power up and the occurrence of the
associated trip fault.
1371
Fault Arm Amps
Captures and displays the armature current (as a percentage of rated
current) at the time of the last fault.
1372
Fault Speed
Captures and displays the output speed (rpm) of the drive at the time
of the last fault.
1373
Fault Field Amps
Captures and displays the field current (as a percentage of rated
current) at the time of the last fault.
1374
Fault Voltage
Captures and displays the armature voltage at the time of the last
fault.