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Common Issues
Scheduled cleaning is not working
•
Keep the robot charged. Scheduled cleaning can only begin when the battery level is
above 20%.
Is power always being drawn when the
robot is on the charging dock?
•
The robot will draw power while it is docked to maintain battery performance, but
power consumption is minimal.
Does the robot need to be charged for
at least 16 hours the first three times it is
used?
•
No. The robot can be used any time after it has been fully charged.
No or little water during mopping
•
Check whether there is water in the water tank and use the mobile app to set the
scrub intensity or check the manual for full instructions on how to correctly install the
mop cloth and mop cloth mount.
Cleaning does not resume after
recharging
•
Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When
cleaning a space requiring a top-up charge, if the robot was placed manually on the
charging dock before it returned to the dock automatically, it will not be able to con-
tinue cleanup.
The robot cannot return to the charging
dock after Spot cleaning or when it has
been moved manually
•
After spot cleaning or a significant position change, the robot will re-generate the
map. If the charging dock is too far away, it may not be able to return to recharge
and must be placed on the charging dock manually.
The robot has begun to miss certain spots
•
The wall sensor or cliff sensors may be dirty. Wipe them with a soft dry cloth.
It takes a long time to fill the water tank
•
The filter may be blocked and need cleaning.
Problem
Solution
Poor cleaning ability or dust falling out
•
The dustbin is full and needs emptying.
•
The filter is blocked and needs cleaning.
•
The main brush is jammed and needs cleaning.