Roborock Customer Service Center - Technical Support
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main brush bearing and the main brush cap at both ends of the main brush can be removed to
clear the hair wrapped around the bearing.
7. Q: What should I do when the left/right wheel is entangled with string?
A: Rotate the wheel gently in reverse direction and slowly unravel the string with your hands.
Do not pull with force as this may result in the string becoming tighter or breaking.
8. Q: What should I do when the machine suddenly make a loud sound during operation?
A: Please stop the machine, and: 1. check whether any foreign matter is stuck on the bottom
of the machine; 2. remove the main brush to check whether any foreign matter is stuck inside
the inner wall of the main brush module or at the inlet of the suction hose; 3. check whether
any foreign matter is stuck in the main wheel; 4. check whether any foreign matter is stuck in
the side brush; 5. check whether any foreign matter is stuck in the omni-directional wheel; 6.
check whether any foreign matter is stuck in the black wear pad of the main brush cover; 7.
check whether any foreign matter is stuck in the strip on the main brush cover; 8. noise may
also result from slight objects rattling inside the dust bin. In this case, please empty the dust
bin.
9. Q: Can I use a wet cloth to wipe the machine body/dock charger?
A: For foreign matter that cannot be removed with a dry cloth, you can power the machine off
or disconnect it from the power supply and use a wet cloth to clean it. Be sure to use a dry cloth
to wipe water residue off before charging or use.
