Roborock Customer Service Center - Technical Support
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the probability that the bits in the packet will be wrong. If the map is still not displayed after
change the setting to 1300, please go to the user experience option and provide the SN for
customer service troubleshooting.
25. Q: Can the machine work normally when moving from an area with Wi-Fi to an area without
Wi-Fi during cleaning?
A: Wi-Fi is only used to allow the machine to communicate with your mobile phone and to
upload route data. Loss of Wi-Fi only results in your mobile phone being unable to get cleaning
data, rather than affecting the cleaning operation itself. The machine still works normally without
a Wi-Fi connection.
26. Q: What do the green, yellow and red points on the app map interface indicate respectively?
A: The green point indicates the dock charger, the yellow point indicates the machine, and the
red one indicates the loading data of the map.
27. Q: Why does the iOS-based app always reload a plug-in?
A: If your iOS-based mobile phone has insufficient free space, some cache files will be
automatically deleted. A plug-in may be deleted by the system. Please retain sufficient space
on your mobile phone.
28. Q: Why I am alerted with "Device Initialization Failed" when tapping the machine on the
Device List page in the iOS-based app?
A: The Mi Home app version is old. Please update it to the latest version.
29. Q: Is unencrypted Wi-Fi supported?
A: So far, it is only supported by Android OS-based devices but not for iOS-based devices. This
feature will be added in the near future.
30. Q: App issue summary for different phone models
A: 360 mobile phones: The positioning service permission for the Mi Home app may be
automatically disabled by your mobile phone, resulting in a problem connecting to the app. (The
