Roborock Customer Service Center - Technical Support
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encounter any cables, two side brushes operating in reverse direction would mean it is easier
for these cables to become entangled in the machine. For these reasons, it has been designed
with only one side brush.
33. Q: Will the machine be affected if the packaging box is slightly deformed/damaged?
A: The outer packaging may be deformed or damaged due to compression or vibration during
transportation. Inner packaging boxes and lining material are subjected to strict drop and
vibration tests and will provide good protection to ensure that the machine will not be affected
in any manner. Please rest assured when unpacking and using the machine.
34. Q: What is in the box? (Updated on March 12, 2019)
A: Standard content in a Roborock robotic vacuum cleaner box: robotic vacuum cleaner *1,
dock charger *1, power cable *1, filter *1 (installed in the machine), mop *1, water tank *1, filter
element *1 pair (installed on the water tank), moisture-proof mat *1,
disposable mop*10, and
mop bracket*1 (mop material: polyester, nylon; board material: PP)
The following is also included: gift filter *1, mop *1 and filter element *2 pairs.
The power cable is 130cm in length.
35. Q: Are the accessories for the Roborock vacuum cleaner compatible with Mi Home
accessories? (Updated on January 15, 2018)
A: Compatible accessories: main brush, side brush, main brush cover, filter (Mi Home and
Xiaowa Lite filters are not washable), and barrier tapes.
Use-related
1. Q: Where is the best location to put the dock charger?
A: The dock charger should be placed against a wall with a distance of about 0.5 m on both
sides and 1.5 m in front retained. It is generally recommended that the dock charger be placed
in the living room as this is usually a more spacious area. Do not install the dock charger in a
cramped and narrow area.
