18
FAQs
Scheduled cleaning is not working
•
Battery low. Scheduled cleaning can only begin when the battery level is above 20%.
Is power always being drawn when
the robot is on the dock?
•
The robot will draw power while it is docked to maintain battery performance,
but the power consumption is extremely low.
Problem
Solution
Does the robot need to be
charged for at least 16 hours for
the first three uses?
No or little water during washing
•
No. The lithium battery has no memory effect. The robot can be used any time
after it has been fully charged once.
•
Check whether there is water in the water tank; adjust up the water flow; wash
the mop; replace the filter; check the manual for instructions on how to correctly
install the mop.
Cleaning does not resume after
recharging
The robot cannot return to the dock
after spot cleaning or when it has
been moved manually.
The robot begins to miss certain spots
•
Make sure that the robot is not in DND mode. DND mode will prevent auto top-up.
If the robot is placed manually on the dock before it is recharged automatically,
it will not be able to continue cleanup.
•
After spot cleaning or a significant position change, the robot will re-generate the
map. If the dock is too far away, the robot may not be able to return for recharging
and must be placed on the dock manually.
•
The wall sensor or cliff sensors may be dirty. Clean them with a soft, dry cloth.
Too much water during washing
•
Make sure that the water tank lid is properly installed; adjust down the water flow;
make sure that the filter is properly installed.