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© Erwin Hymer Group North America, Inc., R00
Obtaining Service
When your Roadtrek needs service, determine if the issue is with the Roadtrek upfits or the RAM ProMaster® chassis.
For Roadtrek upfits, contact your dealer. Start with the service writer, then the service manager and finally, if you are unable to resolve your issues with the
service department, contact the dealership managing partner or owner. Please keep notes of who you spoke with and dates.
For chassis-related issues, contact Dodge service. Advise the service writer that you have a RAM ProMaster®, rather than a motorhome. Some dealerships do
not want to work on motorhomes but most can service a 3/4-ton van. Again, start with the service writer, then the service manager and finally, if you are
unable to resolve your issues with the service department, contact the dealership managing partner or owner. If you cannot resolve your chassis related issues
at the dealer level, contact Dodge factory service.
Erwin Hymer Group NA typically cannot initiate a case with the chassis manufacturer, the owner must do that.
Contact Erwin Hymer Group NA Service after you have exhausted the process above. Please provide as complete a record as you can so that your effort is not
duplicated.
Erwin Hymer Group NA Service information:
1-844-496-3735
