RME Audio M-32 AD Pro User Manual Download Page 25 | Manualshive

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7. Warranty and Support

7.1. Warranty

Each individual M-32 AD Pro undergoes comprehensive quality control and a complete test before
shipping. The usage of high grade components should guarantee a long and trouble-free operation of
the unit.

If you suspect that your product is faulty, please contact your local retailer. Do not disassemble the
device by yourself as it may get damaged. It has been sealed with tamper-evident material, and your
warranty is void if those seals have been damaged.

The distributor grants a limited manufacturer warranty of 6 months from the day of invoice showing the
date of sale. The length of the warranty period is different per country. Please contact your local
distributor for extended warranty information and service. Note that each country may have regional
specific warranty implications.

In any case warranty does not cover damage caused by improper installation or maltreatment -
replacement or repair in such cases can only be carried out at the owner’s expense.

No warranty service is provided when the product is not returned to the local distributor in the region
where the product had been originally shipped.

The distributor does not accept claims for damages of any kind, especially consequential damage.
Liability is limited to the value of the M-32 AD Pro. The general terms of business drawn up by the
distributor apply at all times.

7.2. Support

Please ensure that you are using the latest firmware before contacting support.

In many cases, the user forum at http://forum.rme-audio.de provides help with a simple search for
relevant keywords.

If the problem cannot be solved by any of the aforementioned methods, please have your serial number
at hand and contact and your local dealer or distributor. A complete list of distributors can be found on
the RME website.

7.3. Support Contacts

Additionally, the following global service centers can provide support assistance:

Europe

Audio AG, Germany

[email protected]

Synthax U.K.

[email protected]

Asia/Australia

RME Trading Ltd., Hong Kong

RME M-32 AD Pro User’s Guide

7. Warranty and Support |

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Summary of Contents for M-32 AD Pro

Page 1: ...NPUT 16 INPUT 9 INPUT 10 INPUT 11 INPUT 12 INPUT 5 INPUT 6 INPUT 7 INPUT 8 INPUT 1 INPUT 2 INPUT 3 INPUT 4 29 30 31 32 25 26 27 28 21 22 23 24 17 18 19 20 13 14 15 16 9 10 11 12 5 6 7 8 1 2 3 4 M NETWORK MADI WORD LINE Channel 17 24 LINE Channel 8 16 LINE Channel 1 8 OUT OUT OUT PSU 2 PSU 1 MADI USB MIDI M 32 AD Pro 32 Channel 192 kHz A D Converter with MADI AVB I O High end Converter ...

Page 2: ...RME M 32 AD Pro User s Guide ...

Page 3: ...ls 10 3 12 1 AD Converter Specifications 11 3 13 MADI Connectors 11 3 14 Network Connection 12 3 15 MIDI Connector 12 3 16 Word Clock 13 3 17 USB 2 0 Type B Jack 13 3 18 Mounting the Rack Adapter Brackets 14 4 Accessories 15 5 AVB Connectivity 16 5 1 Identifying a Device Remotely 16 5 2 Changing the Device Name 17 5 3 AVB Stream Size 17 5 4 AVB Network Latency 17 5 4 1 Adjusting the network latenc...

Page 4: ...7 10 OUTPUT Section 39 10 1 MADI Outputs 40 10 1 1 Setting the Output Channel Format and Frame Pattern 40 10 1 2 Routing Signals to the MADI Outputs 40 10 1 3 MADI Daisy Chains 41 10 1 4 MADI Port Mirroring 41 10 2 AVB Output Streams 42 10 2 1 Change AVB Output Stream Size 42 11 CLOCK Section 44 11 1 Clock status 44 11 2 Master Clock 44 11 2 1 Selecting a Master Clock 45 11 3 Sample Rates Overview...

Page 5: ...revent moisture and water from entering the device Never leave objects containing liquid on top or near the device Do not use this product near water i e swimming pool bathtub or wet basement Danger of condensation inside do not turn on before the device has reached room temperature ENSURE PROPER VENTILATION Do not cover the vents on the side of the unit Ensure proper ventilation to avoid overheat...

Page 6: ...192 kHz sampling frequency over a single network cable Various remote control protocols allow the device to be configured seamlessly via MIDI over MADI MIDI IEEE 1722 1 AVDECC and a web interface accessible by network or USB connection with a browser The following manual provides a detailed explanation of features and their proper use Please read the safety instructions carefully Features describe...

Page 7: ...es Rotating the encoder when the standby screen is shown highlights one of four sections Pushing the encoder when the screen is idle activates the previously active tab Pushing the encoder when a section is highlighted opens the corresponding section 2 2 1 Sections All control items are categorized into four sections STATE for general settings INPUT for audio input related settings OUTPUT for audi...

Page 8: ...reen sizes They are unified across the device display and the web remote and feature a color bar that indicates the current state at a glance The following table shows the possible status indicator colors for reference Status Color Description Warning red Requires a configuration change or matching external signal Notice yellow There is a potential issue Notice in progress yellow with dots There i...

Page 9: ... Control Section Section 3 11 Analog Line Input Connectors Section 3 13 MADI Connectors Section 3 15 MIDI Connector Section 3 16 Word Clock Section 3 14 Network Connection Section 3 17 USB 2 0 Type B Jack Section 3 13 MADI Connectors Section 3 10 Power Supplies RME M 32 AD Pro User s Guide 3 Hardware 5 ...

Page 10: ... power off switch at the rear and a standby switch at the front Perform the following steps to power on the M 32 AD Pro 1 Ensure either or both power inlets are properly connected to a power source 2 Toggle the mains switch at the back of the device to position I down The power indicator will light up in red Standby or white On This depends on the state of the device before the rear switch was tog...

Page 11: ...3 5 Ring Illumination The following illumination patterns are possible No illumination There is no power at either of the two AC inlets The power switch at the rear of the device is set to Off Dark mode has been activated Permanent red illumination The device is powered off but is receiving power at either one of the AC inlets Permanent white illumination The device is powered on and all systems a...

Page 12: ...h value corresponds to full scale which is equivalent to the reference level of the corresponding input Color Color name dBFS Green 54 barely visible in low light 40 barely visible in daylight 20 bright green Yellow 5 strong yellow Orange 4 Red 1 Red flashing fast 0 at least three consecutive samples Red flashing slow input muted 3 8 Replacing the Channel Labels No tools are required to replace th...

Page 13: ...y shows a menu The adjacent encoder knob is used to navigate and change settings The encoder can be pushed in order to activate an item and rotated left and right in order to select an item If the device is powered on but the display shows no content dark mode may be active Rotate the encoder to temporarily bypass this mode and show the display 3 10 Power Supplies The M 32 AD Pro has two internal ...

Page 14: ... cords if needed 3 11 Analog Line Input Connectors The rear of the M 32 AD Pro features four 25 pin D sub connectors labeled LINE IN with Tascam pinout These analog inputs are servo balanced allowing balanced and unbalanced signals to be connected without a difference in level When using unbalanced connections be sure to connect pin 3 negative cold to pin 1 ground to avoid noise from the unconnect...

Page 15: ...oaxial MADI AES10 2003 I O Each input receives up to 64 audio channels Auto Input see Section 9 2 2 Connecting Two Identical MADI Signals for Redundancy can be activated to treat both inputs as one The optical subscriber or square connector SC IEC 61754 4 accepts both simplex and duplex multimode MM fibers of 50 and 62 5µm diameter and up to 2 km length The coaxial BNC connector accepts coaxial ca...

Page 16: ...tches and endpoints remote status control with AVDECC and remote status control with HTTP over IP routed networks The current link state is also shown on the display of the M 32 AD Pro A small network port icon between the STATE and INPUT tabs can display the following states Link State Icons Description No link cable not connected Negotiating link with other endpoint Successful link with speed of...

Page 17: ...o not connect a T adapter to the word clock input The state of an incoming word clock signal can be accessed in the CLOCK section Possible States A green indicator shows that the signal is currently in sync with the chosen clock master An orange indicator means that a word clock is received but is not in sync A red indicator means that word clock is chosen as master but a signal is not present or ...

Page 18: ... cannot be used to stream audio signals 3 18 Mounting the Rack Adapter Brackets When the device should be mounted in a 19 rack the rack adapter brackets must be mounted first Mount each bracket with two screws using a Philips PH 1 screwdriver Do not use screws other than the ones included Using longer screws may result in the internal damage of the device Never insert the screws without the rack a...

Page 19: ...I3D MADI Optical Network Cable Duplex 3m 9 9 ft MADI6D MADI Optical Network Cable Duplex 6m 19 8 ft MADI10D MADI Optical Network Cable Duplex 10m 32 8 ft MADI20D MADI Optical Network Cable Duplex 20m 65 6 ft MADI50D MADI Optical Network Cable Duplex 50m 164 ft Third party accessories available from independent global retailers Optional power cords with locking mechanism Manufacturer Part Number De...

Page 20: ...o longer configurable by display or web remote until the acquisition is released Audio Streaming The M 32 AD Pro has four outgoing and four incoming stream ports Each one can be configured to contain 4 8 12 or 16 audio channels In order to establish a connection stream between two AVB devices the following conditions must be fulfilled 1 There must be a physical connection between the devices 2 All...

Page 21: ... In an AVB network a stream describes a connection between a talker and one or more listeners It consists of a fixed number of audio channels at a fixed sample rate Once a stream is connected each AVB switch along its way ensures that the audio channels can pass in time with a higher priority than other network traffic The M 32 AD Pro supports a total of four streams Each stream can have a size of...

Page 22: ... 0 3 ms and as a listener where the latency depends on the talker In AVB networks the latency is always specified by the talker and guaranteed by the listener with nanosecond accuracy This behavior is plug and play and does not require any user interaction or monitoring 5 4 1 Adjusting the network latency The default presentation time offset of 2 ms for outgoing streams can be changed when lower l...

Page 23: ... a sample rate and verify that the device is clock master or that the chosen clock source is in sync 3 After connecting an analog signal adjust its reference level as needed in the INPUT section 4 Open the tab of the preferred digital output in the OUTPUT section and choose Analog 1 32 as source done RME M 32 AD Pro User s Guide 6 Quick Start MADI 19 ...

Page 24: ...mote Section 2 1 Firmware Update Input Section 9 1 2 ADC Converter Mute Section 9 2 2 Connecting Two Identical MADI Signals for Redundancy Section 9 3 1 Change AVB Input Stream Size Output Section 10 1 2 Routing Signals to the MADI Outputs Section 10 2 1 Change AVB Output Stream Size Section 10 1 1 Setting the Output Channel Format and Frame Pattern RME M 32 AD Pro User s Guide 6 Quick Start MADI ...

Page 25: ...n such cases can only be carried out at the owner s expense No warranty service is provided when the product is not returned to the local distributor in the region where the product had been originally shipped The distributor does not accept claims for damages of any kind especially consequential damage Liability is limited to the value of the M 32 AD Pro The general terms of business drawn up by ...

Page 26: ...support rme trading hk Americas Synthax Inc U S A tech support synthax com Global support rme audio de RME M 32 AD Pro User s Guide 7 3 Support Contacts 22 ...

Page 27: ... the current power state with an inactive power supply shown in grey When facing the front panel the left power plug corresponds to the left IEC inlet at the rear Representation of the power states on the device 1 Open the power tab in the STATE section 2 The state of each PSU is shown as active if it receives power Representation of the power state on the web remote Power tab within State section...

Page 28: ... presets numbered 1 15 After a preset is loaded any change in the configuration will result in an unsaved changes state Representation of an unsaved preset on the device The internal preset storage is not affected when the device firmware is updated Moreover recalling the factory default preset does not delete any other saved preset Settings that are not saved in a Preset The following settings ar...

Page 29: ...one Ensure that any important configuration has been saved to another preset before proceeding The device name is part of the preset When a preset is loaded the device name is changed to the value stored in the preset To load a preset on the device 1 Open the preset tab in the STATE section see Section 2 2 Use of the Display and Encoder 2 Move the cursor to the current preset number and push the e...

Page 30: ...gotten it is not possible for the user to unlock the device Contact your support for assistance 8 3 1 Locking the Device In order to lock the device proceed with the following steps 1 Open the lock tab in the STATE section 2 optional Set Code enter a four to six digit code with the encoder 3 optional Activate the Auto Lock toggle to lock after one minute 4 optional Select Lock Device Now to lock i...

Page 31: ...e the user thorough status feedback even from a distance The channel backlight metering can be configured to hold over events for 5 s or infinitely Each of the three sections can be individually switched off dark mode 8 4 1 Dark Mode Each of the three front panel illumination sections can be switched off if they are not required To turn off illumination on the device 1 Open the visual feedback tab...

Page 32: ...a slower averaged RMS metering can be chosen This is a global setting which affects both the front panel level meters and the remote control interface To change the metering mode on the device 1 Open the visual feedback tab in the STATE section 2 Push the encoder on the current Metering value to activate selection 3 Change the value to Peak or RMS To change the metering mode on the web remote 1 Co...

Page 33: ...ly reset Off to deactivate over notifications To reset infinite full scale notifications 1 Open the visual feedback tab in the STATE section 2 Activate Reset 8 4 4 Metering of Digital Input Signals The digital input signals can be visually inspected to ensure that audio signals are reaching the device To temporarily assign the 32 front panel level meters to a digital input open the INPUT section a...

Page 34: ...P remote control works on any IP based network including wireless networks The ethernet connection additionally supports AVDECC 1722 1 remote protocol which requires a physical connection cables but does not require AVB switches Wireless routers are not supported for AVDECC To enable web remote functionality over HTTP 1 Open the remote tab in the STATE section 2 Ensure that the HTTP Remote setting...

Page 35: ... should not exceed 63 characters Spaces in the device name should be written as hyphens when entering the URL The device name is stored in a preset Loading a preset can therefore change the device name and require a different address 8 5 2 Web Remote An integrated web server provides an easy to use remote control interface for the M 32 AD Pro It requires a network connection from a desktop compute...

Page 36: ...status 5 Section 5 1 Identifying a Device Remotely 6 Settings Device name Firmware update etc 7 Section 5 2 Changing the Device Name 8 Section 9 1 Analog Inputs 9 Section 9 INPUT Section 10 Section 10 1 2 Routing Signals to the MADI Outputs 11 Section 10 OUTPUT Section RME M 32 AD Pro User s Guide 8 5 Remote Control Overview 32 ...

Page 37: ...8 6 Device Information The information tab is located in the STATE section It shows the current firmware version and gPTP Grandmaster ID RME M 32 AD Pro User s Guide 8 6 Device Information 33 ...

Page 38: ...pulse response The latency increases to six samples at quad speed 176 4 kHz 192 kHz In its default state no routing exists between the analog inputs and the digital outputs The analog signals can be routed to two MADI ports and four AVB streams at the same time 9 1 1 Adjusting the Input Line Level To adjust the input line level on the device 1 Open the Analog Input tab in the INPUT section 2 Initi...

Page 39: ...ers to inspect the audio signal from the incoming MADI signal see Section 8 4 4 Metering of Digital Input Signals It is best to create a routing for the MADI signal right away before connecting the cable to the device This activates monitoring of the corresponding input for signal loss or clock issues If no routing exists and the signal is not set as clock reference plugging in a MADI signal will ...

Page 40: ...f channels to 14 56 Ch setting or 16 64 Ch setting When using MADI the sample rate of the incoming MADI signal and the expected frame format of the outgoing MADI signal must be set in the device Since the M 32 AD Pro has two independent MADI ports all 32 analog inputs can be sent at 192 kHz by using both ports each carrying 16 audio channels 9 2 2 Connecting Two Identical MADI Signals for Redundan...

Page 41: ... Disabled grey Create connection with AVDECC controller Streaming Receiving green No Data red Verify proper talker configuration SR Mismatch red Verify that the sample rates of talker and listener are identical Waiting yellow Waiting for talker to be ready Talker Fail red Verify proper talker configuration No Bandwidth red Use faster network speed 1 GBit s instead of 100 MBit s Domain Boundary red...

Page 42: ...m with the web remote 1 Connect the device by USB or network cable and open the web remote 2 Click one of the AVB ports in the routing view The port opens 3 Adjust the stream size to 4 8 12 or 16 channels and click Apply Changing a stream size briefly interrupts all incoming and outgoing AVB streams RME M 32 AD Pro User s Guide 9 3 AVB Input Streams 38 ...

Page 43: ...tly synchronized This causes a warning in the INPUT section If MADI Optical is not routed to any output an invalid or missing signal does not cause a warning Use the web remote to find out quickly which outputs are receiving a specific input signal The web remote provides a thorough representation of all active routing connections at a glance Device Output Section The device allows full inspection...

Page 44: ...t quad speed To change the frame pattern of both MADI outputs on the device 1 Go to one of the MADI tabs in the OUTPUT section 2 Toggle the switch for 96k to use the 96k frame at 88 2 kHz and 96 kHz To change the frame pattern of both MADI outputs using the web remote 3 Open either MADI output port in the routing view 4 Select the frame format from the corresponding menu 96k frame setting is only ...

Page 45: ...l protocol with a fixed number of channels When more than two MADI devices are connected a serial connection is required This is also referred to as a daisy chain The output of the first device is connected to the input of the second device the output of the second device to the input of third device and so on until the signal is plugged into the input of the first device It is important to unders...

Page 46: ...or Possible solution Disabled grey Create connection with AVDECC controller Streaming Transmitting green SR mismatch red Verify that the sample rates of talker and listener are identical Waiting yellow Wait for listener to be ready Listener Fail red Verify proper listener configuration No Bandwidth red Use faster network speed 1 GBit s instead of 100 MBit s Domain Boundary red Reconnect all device...

Page 47: ...the routing area and use the up and down arrows to adjust the stream size 3 Click Apply Changing a stream size briefly interrupts all incoming and outgoing AVB streams RME M 32 AD Pro User s Guide 10 2 AVB Output Streams 43 ...

Page 48: ... of sync A caution notification is displayed when a signal is present but not in sync and not routed A good notification is displayed when a signal is present and in sync but not routed or chosen as clock master A confirmation is shown when the signal is present and either chosen as master or routed and in sync On the standby screen the two possible notifications are not shown Those signals are no...

Page 49: ...nputs fail and the other port is locked or to internal ICC will not fall back to an AVB sync source and also will not affect a chosen AVB master clock 11 2 1 Selecting a Master Clock To configure the clock master on the device 1 Enter the CLOCK section The cursor highlights the currently selected clock 2 Push the encoder Two blue arrows are shown to indicate that the encoder can now be used to cha...

Page 50: ...1 192 176 4 with warning MADI 48 44 1 48 with warning MADI 48 48 48 MADI 48 88 2 96 with warning MADI 48 96 96 MADI 48 176 4 192 with warning MADI 48 192 192 MADI 96k 88 2 44 1 warning no sync MADI 96k 88 2 48 warning no sync MADI 96k 88 2 88 2 88 2 MADI 96k 88 2 96 88 2 with warning MADI 96k 88 2 176 4 warning no sync MADI 96k 88 2 192 warning no sync MADI 96k 96 44 1 warning no sync MADI 96k 96 ...

Page 51: ...treams Outgoing AVB streams will always correspond to the exact sample rate set in the CLOCK section When the word clock or MADI master changes from 96kHz to 88 2 kHz and the internal clock is set to 48kHz the AVB streams will be offline 11 3 2 Number of Channels The supported number of channels per port or stream at different sample rates is shown in the following table Supported number of audio ...

Page 52: ...he CLOCK section 2 Select a sample rate from the drop down menu The new rate is automatically applied 11 3 4 Effects of Sample Rate Changes on Existing Routing The M 32 AD Pro saves one routing table per preset regardless of sample rate A change of sample rate or MADI frame mode can reduce the number of input and output channels available for routing This does not alter the routing table Any exist...

Page 53: ...on the device 1 Open the CLOCK section 2 Move the cursor onto the toggle switch Word Out Single and push the encoder to change the value To set the Word Clock output to single speed on the web remote 1 Locate the CLOCK section 2 Move the cursor onto the Word Out Single switch and push the encoder to change the value RME M 32 AD Pro User s Guide 11 4 Set Word Clock Output to Single Speed 49 ...

Page 54: ...2lab Ltd This manual is licensed under a Creative Commons Attribution NonCommercial NoDerivatives 4 0 International License 12 1 MIDI Implementation Chart 12 1 1 Basic SysEx format Value Name F0h SysEx header 00h 20h 0Dh MIDITEMP manufacturer ID 32h Model ID M Series 00h 7Eh 7Fh Bank number device ID 7Fh broadcast all IDs mm Message type nn Parameter number see table 1 oo Data byte F7h EOX Bank Nu...

Page 55: ...03h 3 info byte 1 x hex coded value of byte see below 04h 4 info byte 2 x hex coded value of byte see below 05h 5 info byte 3 x hex coded value of byte see below 06h 6 info byte 4 x hex coded value of byte see below 07h 7 level ch 01 x see below 08h 8 level ch 02 x see below 09h 9 level ch 03 x see below 0Ah 10 level ch 04 x see below 0Bh 11 level ch 05 x see below 0Ch 12 level ch 06 x see below 0...

Page 56: ...see below 24h 36 level ch 30 x see below 25h 37 level ch 31 x see below 26h 38 level ch 32 x see below 27h 39 fan control x see below 28h 40 temperature x see below 29h 41 reserved x 30h 48 reserved x 31h 49 set device id x response displays in header 00h 0 settings byte 1 MSB 7 0 6 madi input 0 BNC 1 opt 5 madi frame 0 48k 1 96k 4 madi format 0 56ch 1 64ch LSB 0 input 0 madi 01h 1 settings byte 2...

Page 57: ...eak Hold 0 off 1 auto reset 2 LSB 0 Peak Hold 2 manual 3 reset tx only 1 0 03h 3 info byte 1 MSB 7 0 5 MADI lock 4 MADI sync 3 MADI input 96k frame 1 model subtype 1 M 32 LSB 0 model subtype 0 AD 1 DA 04h 4 info byte 2 MSB 7 0 6 WCK lock 5 WCK Input 192k 4 WCK Input 96k 3 0 2 0 1 n u LSB 0 n u 7 38 level meter data MSB 7 0 2 MSB 2 level 000 101 AD 1 1 Level RME M 32 AD Pro User s Guide 12 1 MIDI I...

Page 58: ...7 38 level meter data MSB 7 0 LSB 0 LSB 0 Level level steps AD 000 oo 001 42 010 18 011 9 100 3 101 Over RME M 32 AD Pro User s Guide 12 1 MIDI Implementation Chart 54 ...

Page 59: ...antee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment a...

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